Nature of Complaint: Service Related

Complaint Description:

----- Forwarded by MILON KR SANYAL/SAP CC/TATA STEEL LIMITED/IN on 05/23/2009 09:24 AM -----

MILON KR SANYAL/SAP CC/TATA STEEL LIMITED/IN
05/21/2009 03:44 PM
To 1515@tataindicom.com
cc MILON KR SANYAL/SAP CC/TATA STEEL LIMITED/IN@TATA STEEL
Subject Fw: Complaint Raised~~M246733




Dear Customer Care,
Tata Indicom.

Date of Complaint: 23/04/2009
Complaint Number :M246733 dated 23/04/2009
Complaint Raised by: Mr. MILON KUMAR SANYAL
Email address:

I am indeed disappointed with the services of Tata Indicom Customer Care.
When ever a complaint is logged, people talk nicely/send SMS/some times e mails are sent showing high efficiency but with ZERO effectivity, as shall be evident from the above complaint.
Out of 3 mobiles, one was restored within a day, other one was restored after several reminders & days and the third one viz "..the mobile number 9234684392 ..." is NOT yet activated and I do not want activation.

I am a Sr Citizen & have been a senior executive at Tata Steel and know how important Customer Care is.Pl also note this is not the only time but there has been bad experiences in the past as well.This chain mail also indicates the same.

In view of this, I have decided to surrender the "..the mobile number 9234684392 ..." to one of the hubs at Jamshedpur.I was waiting to receive the bill and on receipt, have already paid the bill for Account No 604631912, Tariff PLan CMO Talk India 299 Plan, Bill No 679922127, Bill date 09/05/09 for Bill period 07/04/09 to 06/05/09 vide cheque no 929856 dated 19/05/09 for Rs 379/-.at your Sakchi Hub, Jamshedpur.

Pl do not send me bills for the subsequent period since "..the mobile number 9234684392 ..."is NOT activated .I have NOT recd any services during the subsequent period nor I am interested to get services on this mobile no.

You may advise your team at Jamshedpur accordingly, so that I am not harassed stating bill in pending.

Thanx..

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
MILON KR SANYAL/SAP CC/TATA STEEL LIMITED/IN
04/29/2009 10:54 AM

To 1515@tataindicom.com
cc MILON KR SANYAL/SAP CC/TATA STEEL LIMITED/IN@TATA STEEL
Subject Re: Complaint Raised~~M246733Link







Dear Deepa,

Ref mail dated 04/24/2009 11:29 AM .
SORRY to say that even as on today (M) at 7:30 am, vide reference number 168966149..", mobile no 9234684392 has NOT been activated. This I had communicated by mail vide MILON KR SANYAL/SAP CC/TATA STEEL LIMITED/IN 04/25/2009 09:24 AM.

Really surprised at the "Enterprise Customer Care-Tata Indicom".. and hope activation shall be done immediately.

Await response please.

Thanx..




MILON KR SANYAL/SAP CC/TATA STEEL LIMITED/IN
04/25/2009 09:24 AM

To 1515@tataindicom.com
cc
Subject Re: Complaint Raised~~M246733Link









Dear Deepa,

Thanx for the information that "...we would like to inform you that the mobile number 9234511397 is already activated for the reference number 168966149 with effect from 23-APR-09 ..."..YES, this has been activated..

Also request for the following:

Expedite activation of "...for the mobile number 9234620201 and the reference number for the same is 169027303 which would be resolved by 24-APR-2009 15:18..."Let me update .This was NOT activated till yesterday night and request to expedite.

Also request expeditious activation of "..the mobile number 9234684392 ..."

Thanx and await confirmation of the activation of both the mobile nos.


1515@tataindicom.com
04/24/2009 11:29 AM

To
cc
Subject Re: Complaint Raised~~M246733









Dear Mr. Sanyal,

Greetings from Tata Indicom!

This is with reference to your e-mail dated 24/04/2009 requesting to activate the mobile numbers 9234684392 and 9234620201 and requesting for the status for reference number 168966149.

We would like to inform you that your request has been registered for the mobile number 9234620201 and the reference number for the same is 169027303 which would be resolved by 24-APR-2009 15:18. We request you to kindly make a note of the reference numbers for your future correspondence. We will revert to you shortly.

Further we would like to inform you that the mobile number 9234511397 is already activated for the reference number 168966149 with effect from 23-APR-09 and also we would like to inform you that we have forwarded your request for the mobile number 9234684392 to our concerned team.

Should there be any further clarification, please feel free to get in touch with our 24*7 call center at 1515 from your Tata Indicom phone or mail us at 1515@tataindicom.com.

Assuring you of our best services at all times.

Warm regards,
Deepa
Enterprise Customer Care-Tata Indicom


-----Original Message-----
From:
Sent: 2009-04-24 10:20:25.0
To : 1515@tataindicom.com
Subject: Re: Complaint Raised~~M246733
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________








Dear mam,

Nature of Complaint:
Service Related

Complaint Description:
Dear Customer Care,
Talked to 121 today at 10:05 am and again the same problem of redirecting
couple of times by who soever picks up/listens to the entire problem and
then redirects.It is repetition of the same story as that of complaint no#
168966149 as well.

?And ?the same problem with Mobile Nos since yesterday:

09234684392 & 09234620201 .

The case is as follows: I am a Sr Citizen and also an Ex Sr Executive from
Tata Steel and post superannuation, I am still continuing as a Consultant
for the last three years. Only recently, I shifted my residence from Tata
Steel Executive Flats to my own flat. Accordingly for ?change of addresss?,
I went to Sakchi Hub, Jamshedpur on 13/03 and gave a letter for ?Change of
Address? along with all necessary documents. As also desired by the lady at
the hub, I had also submitted a p/copy of the PAN Card on 14/03/09.She
assured that these are under process.Thereafter also I recd. a SMS that the
request for change of address in being processed and again recd. a
confirmation that necessary change of address have been done and all
subsequent bills shall be sent to my new address.Not only this, as per
confirmation recd. I have also recd. the subsequent bill at my changed
address and paid already in time.


For both these mobiles again, I have recd the bills(Bill no 665251717
dt.09/04 and 665300881 dt.09/04 )and payments have already been made much
before the due date.
I would like to know why and why I am being unnecessarily harassed of NO
FAULT OF MINE. Can some senior person look at my case and restore the
facilities for bioth these mobiles.? If at all some one is responsible for
misplacing the changed address details, it is TATA INDICOM staff only and
NOT me. Pl consider this complaint as SERIOUS and would request someone to
speak to me & explain, but restoration need to be done IMMEDIATELY. Thanx..
M K Sanyal,
Mobile No>. 09234511397
Mailid:
Dated 24/04/2009
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Dear Mr. Sanyal,

Greetings from Tata Indicom!

This is with reference to your e-mail complained dated 23/04/2009
requesting to activate the telephone number 9234511397.

We would like to inform you that your request has been registered for the
above mentioned telephone number and the reference number for the same is
168966149 which would be resolved by 23-APR-2009 20:57.We request you to
kindly make a note of the reference numbers for your future correspondence.
We will revert to you shortly.
Trust this meets your requirement. Should there be any further
clarification, please feel free to get in touch with our 24*7 call center
at 1515 from your Tata Indicom phone or mail us at 1515@tataindicom.com.

Assuring you of our best services at all times.

Warm regards,
Poonam
Enterprise Customer Care ? Tata Indicom





-----Original Message-----
From: TATAIndicom-CTS@.MISSING-HOST-NAME.
Sent:2009-04-23 16:03:49.0
To : 1515@tataindicom.com
Subject:Complaint Raised~~M246263
[Note: Please don't change the subject for internal tracking purpose and
immediate action.
_____________________________

Hi,

There is a customer complaint that requires your urgent attention. Please
log onto i-Solve using your credentials to action this complaint and do the
necessary update in CRM/ TIPPS. The details of the complaint are as below:
|----------------------------------------------------------------------|
| iSolve Complaint No: 65999 |
|----------------------------------------------------------------------|




|-------------------------------+-----------------------------------|
|Dated: 23rd April, 2009 |Level: 1 (Escalated Complaint) |
|-------------------------------+-----------------------------------|




_____________________________________________________________________________________________________

|-----------------------+----------------------------------|
|Customer Name: Mr. |Customer Address: TATA STEELVP |
|MILON KUMAR SANYAL |MD'S OFFICEBISTUPUR |
|-----------------------+----------------------------------|
|Customer Email: |City: JAMSHEDPUR |
|MILON.SANYAL@TATASTEEL.| |
|COM | |
|-----------------------+----------------------------------|
|Customer MDN Number: |Circle: BIHAR |
|9234511397 | |
|-----------------------+----------------------------------|
|Customer Alternate Tel.| |
|No: 09234511397 | |
|-----------------------+----------------------------------|
|Customer to be | |
|contacted by: Email | |
|-----------------------+----------------------------------|



_____________________________________________________________________________________________________

Nature of Complaint: Service Related

Complaint Description: Dear Customer Care, If you are really Customer Care,
you MUST give proper Customer Care and NOT ensure that your customers ?Kast
Se Mor Jaye.?. I got dejected when I had called on Customer Care today at
about 1:19 in the afternoon. The case is as follows: I am a Sr Citizen and
also an Ex Sr Executive from Tata Steel and post superannuation, I am still
continuing as a Consultant for the last three years. Only recently, I
shifted my residence from Tata Steel Executive Flats to my own flat.
Accordingly for ?change of addresss?, I went to Sakchi Hub, Jamshedpur on
13/03 and gave a letter for ?Change of Address? along with all necessary
documents. As also desired by the lady at the hub, I had also submitted a
p/copy of the PAN Card on 14/03/09.She assured that these are under
process.Thereafter also I recd. a SMS that the request for change of
address in being processed and again recd. a confirmation that necessary
change of address have been done and all subsequent bills shall be sent to
my new address.Not only this, as per confirmation recd. I have also recd.
the subsequent bill at my changed address and paid already in time. These
are: Mobile No Account No Tariff Plan Bill Date Payment Details Bill Amount
09234511397 973934288 Cmo Honest 275 Plan 25/03/2009 Ch No 929849 dt
01/04/09 Rs 745/- Today when I wanted to talk to Kolkata on my mobile, I
got a voice message that ?This service is currently not available on your
phone? and was totally taken aback. With all these details when I explained
to your Customer Care (One Mr Shamit talked to me ) he refused to
understand my problem and kept on repeating like a parrot that I have to
resubmit my address proof. I would like to know why and why I am being
unnecessarily harassed of NO FAULT OF MINE.Can some senior person look at
my case and restore the facility? If at all some one is responsible for
misplacing the changed address details, it is TATA INDICOM staff only and
NOT me. Pl consider this complaint as SERIOUS and would request someone to
speak to me & explain, but restoration need to be done IMMEDIATELY. Thanx..
M K Sanyal, Mobile No>. 09234511397 Mailid:
Jamshedpur. Dated 23/04/2009

Source of Complaint: iSolve-WEB

Complaint Raised by: Mr. MILON KUMAR SANYAL


Please ensure that the complaint is attended to within 4 hour of receipt of
this email, and a Service Request along with the estimated date of closure
is updated for this complaint. Failing to adhere to the same would trigger
an escalation email.

Thanking you,
iSolve Team

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======================================
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Your Comfort.Your Convenience.YourChoice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change.TATATELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.