[Resolved]  Tata Indicom — Non refund of security deposit

Address:

East Singhbhum, Jharkhand

Dear Sir/Madam,
My father submitted Tata Indicom handset/equipment (Post paid number :[protected] on 9th Nov 2010 to your Bistupur True Value Shop (Hindustan Building) and received the return note also ( Ref No.40072 dated 9th Nov 2010).

He was supposed to get the security deposit of Rs/- 1500 submitted @ the time of connection and additional amount of Rs/- 69 (paid extra). But, still he hasn't received the same.

Everytime we are contacting someone at you end,we are given new deadlines or our call is sent to a new person who further delays the matter.

In this regard, my brother had a discussion with your nodal officer at Jharkhand, Mr.Vijay Kumar Mathur also(copy attached), but of no use. I have personally talked to Mr. Kundan Gupta,Ms.Sweta Sinha and Ms.Bina at Jamshedpur LL numbers[protected] &[protected],but this has lead to new deadlines only.

I hope, the money will be paid asap with proper interest.
Regards
Prem Kumar
[protected]

copy of aforesaid mail.


On Fri, 28 Jan 2011 17:29:53 +0530 "Nodalofficer Jharkhand" Nodalofficer.[protected]@tatatel.co.in wrote

Dear Mr Sneh,

We regret inconvenience caused to you.

With reference to your mail, we would like to inform you that below complaint has been forwarded to the concerned department; we are working on your concern & will get back to you on the same at the earliest.

Anticipating your co-operation in this regard.

Forassistanceon any other matter,please callour 24x7 CallCenter:

1. Postpaid - 121 from your Tata Indicom number or dial [protected] fromany other number.

2. Prepaid - 12524 from your Tata Indicom number or dial [protected] from any other number.

3. Pay Telephony- 1281 from your Tata Indicom number or dial[protected] from any other number.


4. Data Card & Photon customers[protected] from any phone.


You can also email us at :customercare.[protected]@tatatel.co.in


For faster & better processing of your requests you canalsoregister & manage your account at www.tataindicom.com.

You can also get in touch withme on[protected].

Thanks & Regards

Vijay Kumar Mathur

(Nodal Officer- Jharkhand)

Fax no.[protected]




From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Friday, January 28, 2011 2:58 PM
To: Nodalofficer Jharkhand
Subject: Security Deposit not received after 2 months of time also


Hi Vijay,


I have submitted my Tata Indicom handset/equipment (Post paid number :[protected] on 9th Nov 2010 to your Bistupur True Value Shop (Hindustan Building) and received the return note also ( Ref No.40072 dated 9th Nov 2010).


As per your customer care executive, I was suppose to get the security deposit of Rs/- 1500 submitted @ the time of connection and additional amount of Rs/- 69 (paid extra). But, still I haven't received the same.


After that, I called your customer care on 14th of Jan 2011 for update and they said, I will get my money back on or before 27th Jan 2011. Which didn't happen as per the commitment.


As per my today’s discussion i.e. 28th of Jan with your customer care executive, he said this issue will be fixed on 31of of Jan. Request you to please look into the matter and help me.


Please find the important information regarding the above issue.


1. Date of submission of handset: 9th Nov 2010/ Return Note Ref No.40072 dated 9th Nov 2010


2. Connection is on the name of : Mr. D. S. Choubey


3. 1st call to your Customer care : 14th Jan 2011


4. Complain number provided by your CC agent:[protected]


5. Second call to your customer care : 28th Jan 2011.


6. New date provided by your CC agent : 31st Jan.


Note : This issue is open from more than 2 months and I need your support.


As per my discussion with Swetha Sinha today on[protected], I came to know that my connection is still not disconnected because my Tata Indicom Handset is not received by you.


Thx,

Sneh.