[Resolved]  Tata Indicom — Carelessness from tata indicom representative

Address:Maharashtra

Respected Madam,

This is Mukund V. Deshmukh Customer of Tata Indicom prepaid since last 4 Years with Golden Plan.

Yesterday i went at Tata Indicom Outlet at Bajirao road Pune to do recharge to increase my validity with same plan.
first i asked the concern person for recharge with all my queries regarding golden plan i said i have tata to tata unlimited free calling from last 4 years.
Then the concern person told me to do the recharge with 225 in which we can get full talktime of 225. then again i told him to
do recharge of 35 for SMS in which we can get 500 SMS for local & National. these 2 recharges are fine for my plan this is what i understand. But the problem is with me the same concern person who did these recharges he did wrong recharge on my number
of rupees 61 which is for 1 paisa/second for 6 months. so when i asked him why u did recharge on my number? he said i did wrongly the same. and i am doing the reversal of the same recharge and in front of me he took reversal (i dont know exact what he did) but he said dont call from your mobile for 24 Hours u will get same plan return.
So Madam please help to what should i do? I Want my plan return. i called to customer care lots of time but they could not give any answer to my query even they dont know what is the process of reversal. i asked them where should i contact now there answer was.." you need to contact at the same place from where you did recharge".
So Please madam i am requesting you to help me. i did not used my number for single outgoing call from the time when all these things happened.i am in very big trouble.

My Tata Indicom prepaid number - [protected]

Second Contact Number - [protected]

I Hope Atlest you will give me a solution on this and reply me.

Regards,
Mukund V. Deshmukh.
[protected]

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Aug 14, 2020
Complaint marked as Resolved 
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Dear Customer

Greetings from Tata Indicom!

We apologize for the inconvenience caused to you.

Please be informed that your complaint has been forwarded to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.
Dear Customer

Greetings from Tata Indicom!

We apologize for the inconvenience caused to you.

We would like to inform you that the issue got resolved as confirmed from the concerned team.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

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