[Resolved]  Tata Indicom — Wrong information, Overbilling & No satisfactory solutions received till now

Address:

West Delhi, Delhi

Dear Sir/Madam,
This is to inform you that we purchased a Co-operate connections from one of distributer(D.R. Teleservices, Kalka ji, Delhi) for the Tata Indicom in March,10, where we purchased a Tata Photon+ and Phone Connections, where we like to convert our prepaid number to pospaid, and the person co-ordinating for the deal he told us that u will take a co-operate plan which will be profitable for your firm, he told us the Tata indicom Nano Paln, where the Rental Is Rs. 275 per Month & features told by him are:

1750 Local Calls Free for Every Number
250 std Calls free for every Number
Tata to Tata Unlimited calls
STD and Roaming incoming/ outgoing calls 50 paisa
Local calls to tata & other network is 30 paisa
Which number will be not in use, rental for these numbers will be waive off from the bill.
Rs. 100 discount on bill for 1st three months, When we asked him for written confirmation for the plan he tolds, that he will mail us the details and tata indicom also mail us the plan details when connections will activate..,
but till now we haven't received any confirmation and details for the plan, when we confirmed from customer care so they told us that our plan was activated has Rs. 150 Rental, Local Call: 70 paisa, STD Rs. 1 and roaming charges are Rs. 1.50,, no other benefits are applicable for the plan, we trying to call the ditributer on his personal number and customer care number but no one has picked the phone for long time and if picked up so said sir is not in the office he will call back to me...,when we had last word with Mr. Amit on his number so he said that time also that they will resolved the issues soon.., and before any resolution we haven't get to pay the amount,on E-mail at last he said that the chearges are right and we have to pay the amount after that no resolution found by anyone...,but how we are liable to pay the amount where the wrong information & comitment is there, so we request to Mr. Amit that kindly refund our amount and get back your Tata Photon+ and connections so he replied that is our property,they are not responsible for that,but the time of sale they accepted everythings..,
after that response we again launched a complaint for the same to tata indicom but till now any action and revert not received by them.., just receiving calls for the bill payments when we had word with the tata indicom customer care on 121 so they said that we have to pay the bill otherwise they launched a case, when i asked them for the compalint launched Solution so they said that complaint is on progress and they confirm us the status soon...,

But till now we haven't get any revert or solutions for the plan details, Complaint launched solution and any corrections, and my prepaid number has not converted in to the postpaid from that time to till(From Approx 30 days), which is also a part of these co-operate connections.

Till now our prepaid connection has not converte in to postpaid, no confirmation call and E-mail got by the distributor and TATA Indicom, As per the Comitment given no amount reducing from the bill for non-using connections and the right plan has been not activated...,

with this we purchased a Photon+ connections also, where also the so many wrong comitments and surety with all that if any billing issues and wrong issues will be happened so it's there responsibility to solve it..,

But now when the same issues and plan distrubance come in the Photon+ so no body is agrred to accept it.

Where The limit for the Connection is given Rs. 2500 and the amount Total bill of Rs. 8797 and after corrections they given bill of Rs. 4708, where we have already submited the amount of Rs. 1300, Where the plan information given us by the distributer the maximum bill wil be Rs. 1100,We are not satisfied with the bill and usage given by them, bcoz already we are using 2-3 more connections, so there is not much used that photon+,Now TATA Customer care Said that we have to pay the bills but why we pay the bills before geting any satisafctory solution..,
and like to ask from TATA Indicom, if there is a credit limit of Rs. 2500 so why it exceed up to 7897 and why they never barred the services that time and why not made a confirmation call or E-mail for the exceeding amount or limit, now they gave excusses that exceed limit has crossed so we have to pay atleast 75% amount to re-activate the services...?

for both the issues we launched a complaint but till now any action and revert was not found, and we requested to customer care and the distrubiuter by mails also to resolve the problems soon but response is very slow for the solutions but the time of payment they are rise and making calls to pay the amount before any satisfactory services..,

Here we like to ask Again from TATA Indicom that why quick action not taken agaist the distributer and why most of time clients will suffer due that, where they are geting mental stress, loss of work and finacial..,Is there Tata indicom paying salary for there employess and distributership to provide wrong informations and stress to the clients or customer?.., why they have not completeing there duties like, if distributor sold any plan behalf of tata indicom so they have to provide the confirmation call with introducing the plan and right details so that customer will decide that he opted right services & Company..., & Who will be responsible for that financial & Work loss and stress taken by the clients..


Issues are so Many with the services..., But right Now We like to request to you that kindly forward the complaint to the right person who will able to give us a quick & Satisfactory response and solutions for the same..., We are just suffering due that and our work was hamper due to non connectivity of Phones and Net Connections.

We recomend to the others that, kindly do not deal with D.R. Teleservices, Kalka Ji, Delhi, where the Mr. amit, Abhitender Tiwari, Deepti, Anup and Raj has conversating with me and making wrong information and comitments so safe yourself for future deals with them.

Looking for quick revert & response...,


Thanks & Regards

Tarun Kumar
Mtajs Solutions
[protected]
www.mtajsindia.com