TATA Indicom Photon — Tata Indicom Photon

TATA Indicom Photon — Tata Indicom Photon - Pathetic service, scam!!

K KS

Here is my experience: 2nd week of August: Purchased a Tata Photon USB card. The salessman promised me the world as to how they will come and make sure that the card works. The card did not work on my laptop. The support guy came and blamed it on the system - was rude and had this attitude “it’s a system problem…I can’t do anything. Sucks to be you!” 3rd week of August: Still did not work. Got lots of calls from the support folks all trying to find out what the problem was. 4th week of August: Still did not work. Switched to a different machine. Now it connects to the network but after 2 min, the card disconnects….at this point, I am SICK of this freaking card! Whenever I called them, they said “our tech support said that it was a problem with your system” 1st week of Sept: got the bill for first month! At this point I haven’t been able to use the card even once. 3rd week of Sept: Called the customer care to cancel the card. They tried to keep me as a customer, asked me to send them the payment. I did not want to shout at the poor customer support girl since she is probably working for minimum wage. Now that I have cancelled my Tata Photon card, I am HAPPY! I do not have to deal with these guys any more! What a scam!!!!!!!!!! Bottom line, “customer service” is still a foreign concept in our country. No one gives a damn. Was this information helpful? No (0) Yes (0)

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Shabeer Mohamed

Tata indicom photon — Poor Service and Product Quality

Let me express my utmost dissatisfaction with this product and your service and the way you handle your customers.
First of all I have been telling them people on the pathetic quality of speeds at my home. In spite of repeated complaints, the situation remains as poor as ever
The speed is so slow that i cant use it and no response
Secondly I have a INR 750 plan which will take my bill to INR 827 per month) with taxes. and they gave me a credit limit of INR 800. That means every 15 days they will cut the connection
I am so fed up with their service that If I can have my money reimbursed, I am ready to give back their photon card
I REGRET THE DAY I TOOK THEIR CONNECTION. I HAVE SUNK MY MONEY

Tata DoCoMo Customer Care

from Pune, Maharashtra

Dear Customer

Greetings from Tata Indicom!

We apologize for the inconvenience you had to go through because o[censored]s. We earnestly request you to give us a chance to rectify our issues and serve you better.

We request you kindly provide us your e-mail Id, Tata Indicom number or your alternate contact number to get in touch with you.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in .

Thanking you
Customer Care - Tata Indicom.

AGA Group

from Bengaluru, Karnataka

TATA Indicom — pathetic services

We had applied for the landline connection in the month of dec,2010. Since there were no DP ports available the executive asked us to consult other people who already have extra phone connection. one of our friend was ready to give his DP port to us.We even paid the bill of the person whose DP port we were about to take,we got a landline after 1000 complaints and follow ups. The executive named Purna([protected]) he gave us extra 3 mobile sims which we didnt request. He said that these sims were given free with the landline connection. The landline's outgoing was cancelled by ur people for GOD knows what reason and we were getting bills even though the landline was disconnected by ur people only guys are charging us for FREE mobile connections.

We are not getting bills and now incoming also has been disconnected. We have raised many complaints, but in vein. Since the day one we have been raising issues with Purna. He has stopped giving solution to us now he is replying with lots of arrogance.

My Hospital has got lot of problems because of this issue. All my banners, adds, posters and even the website has got the same number.Because of the false promises made by ur executive our hospital is in huge loss both financially and socially.. Even the customer care is giving no solution.

Arun G
Director
AGA Group
(Neel Dental Hospital and AGA Polyclinic)
mob :[protected]