TATA Indicom Photon Plus — False promises, poor response to customer complaints the new Tata photon+ … sorry Tata metro+ (only for metro cities)

Name: A. Rakesh Kumar
Address : h-no:8-6-374/1,bhavani nagar , old bowenpally, secunderabad
Ph: [protected]





False promises, poor response to customer complaints the new Tata photon+ … sorry Tata metro+ (only for metro cities)

This is regarding Tata Photon+ ( [protected]) purchased on 24/09/2009 in Bapujinagar, old bowenpally. Soon after taking the connection I haven’t realized it was only for metros because neither the agency informed me nor the customer care but everyone repeats the same stupid answer its works everywhere but the speed will be low.

I am Nokia Care proprietor in Manchiral ,adilabad dist. I frequently travel from Hyderabad to Manchiral. It works fine in Hyderabad but never seen connectivity in Manchiral of course tata phone signal is full but no sign of photon+ signal.Every time I contact the customer care give me new docket number and put the phone saying I have arranged a call back to you sir.
docket1:[protected]
docket2:[protected]

repeated settings are helpless. Clearly I asked them wheather this is only for metros they say no but why don’t I able to use internet in manchiral. I also tried in nalgonda where the tata indicom signal is excellent but my poor instrument failed to connect.


The device has failed to perform as per the marketing specification given by tata and also the down time was simply unacceptable . tata indicom has failed to fix the issues even after repeated reminders and phone calls to customer care . This has been on for almost a month. So, hence my kind request is to immediately do what ever it takes to fix my problem or give me a full refund which I deserve after all this run around.

Suggestion:
If possible alter the name photon+ with metro+ which suits well and carry your speed but don’t carry unless it’s a metro city.