[Resolved]  TATA Indicom Photon Plus — Fraud & Harrasement by Executive & Company

Address:

Vadodara, Gujarat

Dear all at customer care,

I think & hope that you people are not at all understanding to what i have to complain about. I told that ur executive (Sunil) confirmed me that my plan would be an hourly plan & after his confirmation i have signed the documents, again i have not been provided with any such acknowledgement from your end & i have signed the form as per what i have been guided for hourly plan. Now if your executive commits wrong & my plan is not according to what i have asked for then its not my fault . This seems very clear that it is a FRAUD done to me commiting something & charged me for some other plan which i am not concerned. Apart from it no proper guidance is gioven to me or any acknowldgement is given to me from your executive except the receipt of initial payment for your instrument.

Secondly, I have never asked for a ADJUSTMENT ever, i dont understand why i am forced to do adjustments or even talked... I will pay the amount but only for what plan has been committed to me n not for the other plan which i am asked to pay forcefully after a WRONG COMMITMENT BY YOUR EXECUTIVE. I repeaat IT IS CLEAR CASE OF FRAUD DONE TO ME & ALREADY PROVED THAT THE BILL IS NOT OF HOURLY PLAN (WHICH SCHEME I HAD OPTED AT THE INCEPTION & YOUR EXECUTIVE SUNIL HAS AGREED TO, AND IF HE IS SO GENUINE HE WOULD HAVE GIVEN ME AN ACKNOWLEDGEMENT BUT THAT WAS NOT PROVIDED TO ME. I CANT TRUST YOUR WORDS OR CONCLUSION BECAUSE IF YOUR EXECUTIVE CANT MENTION MY MOBILE NUMBER PROPERLY HOW HE WOULD HAVE OPTED HOURLY SCHEME AS SUGGESTED BY ME DURING INCEPTION OF OPTING YOUR PHOTON+ INSTRUMENT.

Sourcing tata photon instruments & plan is your business & as a customer i should be informed everything which your executive did like confirming me hourly plan at inception coz i was hardly using IQARA CONNECTION earlier for 3 GB -2 Months which was sufficient for me and thats the reason i opted for hourly plan & assured i will get the same.

But, Ultimately i think you people have given your verdict on what you have to do & done instead of resolving Customer Concern. And for me also its high time to deal with you & explaining every bit of it & Finally Decided to CHALLENGE THE ENTIRE ISSUE IN CONSUMER FORUM along with FRAUD & HARRASEMENT by tuesday 20th April 2009 against your Notices received.

regards

Sunil Chaudhary

--- On Wed, 14/4/10, customer.[protected]@tatatel.co.in <customer.[protected]@tatatel.co.in> wrote:


From: customer.[protected]@tatatel.co.in <customer.[protected]@tatatel.co.in>
Subject: Fw: Re: FW: Service issues & Harrasement from your services~~M1458723
To: [protected]@yahoo.co.in
Date: Wednesday, 14 April, 2010, 2:21 PM



Dear Customer,

Greetings from Tata Indicom!

This is with reference to your email dated 13/04/2010 regarding your Tata Indicom number [protected] [protected]. We truly value our relationship with you and regret for the inconvenience caused. With reference to your mail regarding wrong commitment for bill plan, we got the issue cross checked by our concerned team and found that there was no such commitment regarding change of bill plan to hourly plan and if you have any written proof regarding the same then kindly show the same at your nearest Tata Indicom Office for further processing of your complaint.

Further, regarding billing issue, we got the issue cross checked with our concerned team and found that charges levied to you are absolutely correct and we regret to inform you that no adjustment is applicable.

For any assistance please feel free to call us at 121, our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected] [protected].

Our Photon customers can get in touch with us on [protected] [protected]Toll free). We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mr. Nirlep Raval on [protected] [protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.


Assuring you the best of our services at all times.


Warm Regards,
Rippon Kirandeep Singh – Manager – Customercare – Gujarat
Contact No – [protected] [protected], www.tataindicom.com




----Original Message-----
From: customer.[protected]@tatatel.co.in
Sent: [protected]:55:05.0
To : [protected]@yahoo.co.in
Subject: Fw: Re: FW: Service issues & Harrasement from your services~~M1458723
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Sir,

Greetings from Tata Indicom!

This is with reference to your email dated April 13, 2010 regarding your Tata Indicom number [protected] [protected]. We truly value our relationship and sincerely regret the delay in attending to your complaint. We apologize for the inconvenience caused due to the same. As per subsequent telephonic conversation with one of our executive on [protected] [protected]
with Mr. Sunil Chaudhary regarding wrong information by the executive, We would like to inform you that your complaint for the same is under process vide reference number[protected] and is expected to be resolved by April 16, 2010. We request you to kindly bear with us in the interim.

Further, we would like to inform you that your complaint for billing issue is under process vide reference number[protected] and is expected to be resolved by April 14, 2010. We request you to kindly bear with us in the interim.

For any assistance please feel free to call us at 121, our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected] [protected].

Our Photon customers can get in touch with us on [protected] [protected]Toll free). We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mr. Nirlep Raval on [protected] [protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.


Assuring you the best of our services at all times.


Warm Regards,
Rippon Kirandeep Singh ? Manager ? Customer care ? Gujarat
Contact No ? [protected] [protected], www.tataindicom.com


-----Original Message-----
From: [protected]@yahoo.co.in
Sent: [protected]:09:21.0
To : customer.[protected]@tatatel.co.in,nodalofficer.[protected]@tatatel.co.in,shreya...⇄
Subject: Fw: Re: FW: Service issues & Harrasement from your services~~M1458723
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Shreyank / Devang / Vishal

As per my last communication & discussion with shreyank still i am waiting for your response from customer care on confirmation for which plan the bill is generated ? As you have send me a statement which does not states what plan it is & still i have been repeating that your executive has confirmed that my plan is of 30 hours per month.

Your telecallers are calling me now & proposing me that i can get a wavier if so, either the bill generated is not of the plan which has been communicated to me or there is some other issues at your end.

And again your legal dept has issued a notice stating that i have undersigned the documents, yess i have undersigned the documents confirming many times after your wecexcutive confirmed me that my plan would be 30 hours free for a month, & if then he misuses my authority i am not laibale to be at fault & this has really getting on my nerves n checking out my patience. I need to get it resolved & need a clarification on the entire issue what shud be done ASAP. I think its heights of Asking help now or ask some of your higher authorities to get involved & solve the matter. I shud in no case to be harrased if the communication gap is between ur executive & billing department & this seems to b a clear case of fraud done with me... commiting something else n getting bill generated for some other plan.

regards

Sunil Chaudhary
+91 [protected] +91 [protected]

--- On Tue, 23/3/10, Sunil Chaudhary <[protected]@yahoo.co.in> wrote:


From: Sunil Chaudhary <[protected]@yahoo.co.in>
Subject: Re: FW: Service issues & Harrasement from your services~~M1319222
To: customer.[protected]@tatatel.co.in
Cc: nodalofficer.[protected]@tatatel.co.in, shreyank.[protected]@tatatel.co.in
Date: Tuesday, 23 March, 2010, 8:57 PM








Dear All @ customer care,

Please find the Tata indicom number for your reference to resolve further as still the query stands unresolved as i hv been provided with call details which depicts the SIZE o[censored]nits (i.e. MB's or something) but i was assured that my plan would be 30 Hours / month, which will hv nothing to do with size of downloads or usage.

The TATA indicom Number is : [protected] [protected]
The Account number is[protected]
The call details attched which i received from baroda office shows the usage of 25 days precisely & the same has been done considering 30 hours/month from my end.

Kindly resolve as this is clearly a misleading proposition put froward by the executive & false commitment & assurance given (i.e. confirmed Hourly plan & the bill generated is of some Mb usage or units usage plan)

regards
Sunil Chaudhary
+91 [protected] +91 [protected] / [protected]

--- On Tue, 23/3/10, customer.[protected]@tatatel.co.in wrote:


From: customer.[protected]@tatatel.co.in
Subject: FW: Service issues & Harrasement from your services~~M1319222
To: [protected]@yahoo.co.in
Cc: nodalofficer.[protected]@tatatel.co.in
Date: Tuesday, 23 March, 2010, 1:49 PM


Dear Sir,

Greetings from Tata Indicom!

This is with reference to your email dated March 23, 2010regarding your Tata Indicom connection. We truly value our relationship with you and regret for the inconvenience caused. Please accept our sincerest apologies for the inconvenience caused and we promise to provide you with superior and eminent personalized service. With reference to your mail regarding billing issue, We request you to provide your Tata Indicom number for us to process your query further.

Moreover, we were unable to reach you at the provided no. [protected] (not reachable). Hence we request you to provide us an alternate number so that we can contact you and expedite in processing your request.

For any assistance please feel free to call us at 121, our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected] [protected].

Our Photon customers can get in touch with us on [protected] [protected]Toll free). We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mr. Nirlep Raval on [protected] [protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.


Assuring you the best of our services at all times.


Warm Regards,
Rippon Kirandeep Singh ? Manager ? Customer care ? Gujarat
Contact No ? [protected] [protected], www.tataindicom.com




From: Sunil Chaudhary [mailto:[protected]@yahoo.co.in]
Sent: Monday, March 22, 2010 10:25 PM
To: customercare.[protected]@tatatel.co.in
Cc: Nodalofficer Gujarat; Shreyank Sutaria
Subject: Service issues & Harrasement from your services



Dear All @ TATA indicom,



This mail is in regard to pathetic service issue & harrasement done to
me since last 2 months.



I got TATA photon+ in the month of dec 09 wherein i have asked the
executive to get me the HOURLY plan instead of minutes plan. He assured
me & did the formailities & assured me that i would get Hourly plan i.e.
30 hours / month.



suddenly after a month i received a bill of some 3400 Rs. for which i
asked several times to you executives those who use to call me for a
detailed usage bill & all the time i was assured that it will be
provided to me as the bill of 3400 Rs. itself created doubt for me for
which i asked the bill as i have been using 3 GB - 2 months from you
telecom & my usage was still less n my balance use to just go in vane
during that also , but everytime no one turns up & this continued till
date & nobody is guiding me also. Secondly, the telephone number
inserted by the executive is of my Wife's number & she is harrased like
anything for the payment (despite asked to executive to mention my
mobile number during form filling which is [protected] [protected] instead of
[protected] [protected]).



As being into travelling job i am unable to reach your local office, i
am continuely asking to provide me detailed usage bill which nobody
bothered to provide me till date assuring me that it will reach me in
short span of time or an executive will be at my place with the same &
above all i have been furnished with a legal notice to pay my bill
through some lawyer.



This is enough of asking for help & for which i am furnished with legal
notice n forced to pay without providing me service & ultimately today i
hv been told that it is not possible at all to get a detailed bill of my
usage... n the bill clearly depicts the scheme which says it is some
HSIA USB 500 Min Plan.



the amont 3400 is not that big but unless m satisfied i may not pay the
bill & looking forward to challenge the notice in consumer forum if
still this continues & not provided with detailed bill.



Requesting you all to look into it & please this is a humble request
before taking some unwanted step as i m totally harraseed by the level
of services from TATA indicom people. This entire issue is getting on my
nerves & looking forward for a solution to it ASAP.



today a guy again called me finally & told me that detailed bill cannot
be given as it is not possible he is Mr. Mehul Goswami (+91 [protected]) (+91 [protected])
& the despite asking detailed bill i m forwarded the same bill of 2
pages by some shreyank sutaria to whom i am marking CC for this mail.



regards



Sunil Chaudhary

+91 [protected] +91 [protected]

Vadodara