Tata Indicom — Online recharge - money not credited

Address:

West Bengal

I am highly disappointed with the service provided by TATA photon. I have
still not received my money even after 20 days and the customer service
executive is asking me to check my bank account properly like i'm an
illiterate and cannot check my account and i definitely do not have to fake
or fib for Rs.700/-

I have pasted below the confirmation mail that i received from iChoose
after i recharged and this is not the first time I'm doing an online
transaction for me to not understand when a transaction is unsuccessful and
that it takes about 7 days for the money to be credited back into my account when it
is unsuccessful. In this case i got a mail from iChoose after successful
payment completion and if i dont believe this how do i believe that my
account has been recharged everytime. Am i supposed to paranoically call up
the customer care and waste another 20rs. to figure out if it is
successful????

I had 8.6GB of balance before I lost it due to their fault even though I
have recharged it on the due date. The customer care says that for
unlimited recharge I am not entitled to a carry forward of balance month on
month when I have been using this account for more than 15 months now and
have been doing unlimited recharge ever since it was introduced and have
been carrying forward my balances month on month. I am not stupid to ask
for something which has not happened before. I am absolutely stunned at the
way the customer care has handled this issue and the kind of responses I
have received from people with absolute lack of customer centricity.

This is a classic case of trying to cheat the customer from the entitled GBs of data.

Find Below the confirmation mail from i received as a confirmation from iChoose (their recharge site).

Dear Customer,

Thank you for using iChoose.in to recharge your Tata service. We confirm
that your payment has been successfully received and recharge request has
been processed.

Your transaction details are as follows:
transaction ID: I26228215c11
mobile no/ subscriber ID: [protected]
amount: 700.00
date-time:[protected]:40:40 PM
status: payment success