[Resolved]  Tata Motors — repair not upto the mark

Address:

Cuttack, Odisha

DATE-31.05.2010
CUTTACK
DEAR SIR,
I AM A PROUD TATA ACE CUSTOMER OF TATA MOTORS (INDIA)

THIS IS TO BRING TO YOUR KIND NOTICE AND ATTENTION THAT MYSELF MR BHAVAGRAHI MISHRA HAD PURCHASED A TATA ACE MAGIC BEARING REGD NO-OR 05 AB 5794 FROM (TRUPTI AUTOMOBILES,MANGULI,CUTTACK IN THE NAME OF MR.KULAMANI TRIPATHY.
EVERSINCE OF MY PURCHASING I USED TO GET ALL THE SERVICES DONE AT THE SAME SOLD DEALERSHIP IN THE RECOMMENDED MANNER OF TATA WAY.
THE PRESENT KILOMETER MY VEHILCE HAS DONE IS 73500KM.
ON DATED 21.05.2010(FRIDAY) ALL OF A SUDDEN THE TIMING BELT OF THE VEHICLE WAS BROKEN LEADING TO A BIG NOISE AND STOPPING THE ENGINE, SUBSEQUENTLY THE VEHICLE WAS TOWED TO THE TRUPTI AUTOMOTIVE DELAERSHIP BY MYSELF.
THE VEHICLE WAS RECEIVED BY ONE OF THE SERVICE GUY MR DEEPAK DAS VIDE THE REPAIR ORDER NO-1414.
NO ESTIMATE OF EXPENDITURE AND TIME OF DELIVERY WAS INFORMED TO ME .
FURTHER WITHOUT INFORMING PROPERLY AND CORRECTLY THEY HAVE DISMANTLED THE HEAD UNIT AND INFORMED ME THAT THE HEAD HAS TO BE REPAIRED, I HAVE INSTRUCTED TO GET IT REPAIRED AS I HAD NO OPTION OTHER THAN THAT,
AFTER THE DISMANTLING, I HAD TO ROAM HERE AND THERE TO GET A PART OF THE HEAD WHICH IS NOT MY JOB TO TRACE WHERE THE PART OF THE HEAD LYING?
I HAD TO CARRY THE HEAD UNIT AND GOT IT REPAIRED AT A LOCAL LATHE SHOP REFERRED BY THEM WHICH SHOULD NOT BE A RESPONSIBILITY OF A CUSTOMER.
(IN BOTH THE CASES I WAS MENTALLY HARASSED AND TORTURED AS I AM A LAYMAN ABOUT SUCH TECHNCIAL ISSUES,)
AFTER THE HEAD UNIT REPAIR AND FURTHER MOUNTING ON THE ENGINE THE VEHICLE DID NOT START, THEN THEY CHECKED AND TOLD ME THAT THERE COULD BE A POSSIBILITY OF THE CRANKSHAFT,CONNECTING ROD, BEARINGS. AND PISTON BEND.
SURPRISED TO UNDERSTAND HOW CAN A DEALERSHIP EQUIPPED WITH CERIFIED TECHNCIANS AND WORKING PROCEDURE CAN OVER LOOK THE ABOVE COMPONENTS DURING THE INITIAL PART OF REPAIRING AND DIAGNOSIS?
NOW THEY ALSO FEAR THE ENGINE HAS TO BE REPLACED,
WHY NOT THE SAME WAS INTIMATED TO ME EARLIER?
NO DATE OF DELIVEY AND COST OF EXPENSE TO BE INCURRED IS INFORMED.
HAD IWOULD HAVE BEEN GUIDED AND RESPONDED PROPERLY I WOULD NOT HAVE BEEN FELT HARASSED AND TORTURED.
PLEASE DO AN INVESTIGATION AND CORRECT MY VEHICLE WITH A TROUBLE FREE CONDITION AS SOON AS POSSIBLE TO AVOID FURTHER DAMAGE TO ME AND MY TIME AND MONEY TOO.
I AM ANTICIPATING A CALL FROM YOU AND REPLY SO THAT I WILL HAVE A ONE MORE TRUST ON TATA WILL PREVAIL.
SEEKING A SUPPORT AND COOPERATION LITTLE URGENTLY.

YOUR SINCERELY
MR BHAVA GRAHI MISHRA
[protected](M)