Tata Motors — tata motors confiscated my car after dumping me of 2 lakhs

Address:

South West Delhi, Delhi

Dear Sir/Mam,
Sub—full car repaired yet problem persists as company parts are faulty.
I have an Indigo car No-DL4CU1235.In Aug 2011, it complained of diesel leak and henceforth it was taken to authorised company workshop M/S Metro Automobiles.
The company personnel after inspection arrived at the conclusion that diesel pump reuter (make lucas) is at fault and needs to be repaired. I agreed. The invoice no MTRAUT-MN[protected] dated 20/08/2011 was for Rs.23003.I was told that pump is fine and is under 6month guarantee and any fault in pump will be repaired for free within that period.
However the car broke down soon to my utmost horror. The car engine went dead, refused to start and was towed to the same workshop. I was told engine needs to be overhauled and I will never face any problem with this car and was given a guarantee for engine for next 12 months. The invoice no MTRAUT-MN[protected] dated 21/10/2011 was for the amount Rs77949.I was told that the car esp. engine is as good as new and in the car as nearly everything has been repaired or replaced and will only require service at every 1,000 kms.
Than the battery of the car went bleak, so it was also replaced. Whenever the car was taken on road after max 15 minutes engine begun to heat and car always stopped and at times on buys road and had to be towed. Such instances were nightmare. Once it dropped dead near Okhla in evening around sunset time and it was hell towing the car that night. After that I contacted the workshop. I was told since the engine is new, that’s why it’s heating up and if first service is done than there will not be any problem. I got confused as new cars never heat up.
Yet I send the car for service and it was billed for Rs 2344, invoice No-- MTRAUT-MN-R[protected] dated 05/12/2011.Yet the car heated up again and again that too when it went barley 2km from the workshop. It was like a ticking bomb waiting to explode. So it was parked back to workshop.
So I stopped using the car. Finally I asked company workshop as I am fed with this recurring account and I don’t want to run any more expenses. They convinced me it’s going to be last time as it’s only a small negligent issue of overheating. Bill came of Rs. 5108 dated 08 Feb 2012.I felt proud on Indian workmanship but my joy was short lived. Again the car refused to ply on road even for a single day. I parked the car in their workshop and told them they can keep it and do whatever they want to do with it. I was told they are not able to diagnose the problem, even after two services, so they decided to do the alternator overhauling as this was only thing left. Till than they had changed all spare parts. So electricity work was done again. I was told only the top body is old, inside everything including engine electric items, wiring and every possible part is brand new.
Yet the car refused to work. To my horror when I took the car out from the workshop engine oil begun to leak like running tap. I felt like tearing my hairs apart or commit suicide. Seemed to be a scene straight from some vintage Charlie Chaplin comedy movie .However the comedy of errors was always billed upon me. It was billed for Rs.7758 dated 20th March 2012.So it was parked again at the workshop.
This time I was told due to oil and diesel continuous leak engine is heating up. Finally the problem they said has been diagnosed and it has been diagnosed by 4 engineers from Tata Motors. I was told 4 engineers from Tata Motors flown down to check the car and now it’s in superb condition. The leakage was closed and car repaired under supervision of Tata Motors’s engineers who are automobile experts. It was billed on 21st May 2012 for Rs 9944.
The car was taken out for a test drive from the workshop and returned immediately as tyres went kaput and car heated. This costed me Rs .7261 on a bill dated 25th May 2012.
Yet the car overheated again when taken out for test drive.

.I told them I do not have much money ,it’s better to buy a new car than spend so much on its repair. I was told it’s a small amount and buying a new car will cost far more .This car will work for at least 5 years. Than I was told the oil pump is at fault. Engine is not getting diesel as retuer is at fault. This was the fault they told me when I went first time and then the bill was for Rs 23003 dated 20th August 2011. It’s another day, another dollar for new wine into old bottle.
Car was regularly parked at company’s workshop and never really worked. I was enlightened that Reuter is repaired by company named Lucas and it has a guarantee of six months whether the car is in use or not. It was supposed to be a job to be worth doing and it was supposed to be worth doing well as I was paying for it. Yet this old problem was not fixed again properly and I was made to cough up Rs.16,392 for a bill dated 19th July 2012.
Even after this last hurray the car overheated and is gone for dead. Iam nearly bankrupt spending money and have been told by your esteemed workshop that they are due diligent and are doing full labour but cant hep if the company provides faulty parts. So when they repair one part another goes off the hook. Due to this continued overheating the coolant tank has burst and coolant is also leaking. It will run a bill of Rs 5,000 and above and yet there is no guarantee that it will work. The old problem of overheating is still there and this will run a hefty bill.
Till today whenever I had a word with your customer care nobody listens. I have told them umpteen times about bad spare parts, bad service and yet nothing from your end. I always registered my complained or as I was told by your customer care but no reply. Bad product, bad customer service.
Not something Jamsethji Tata dreamt off when he had the idea to start an Iron and steel factory and make Sir F. Upcott eat every pound of Steel that TISCO made. Making customer pay for company’s bad products was never practiced during reign of later JRD Tata.Mr. Ratan Tata also exhorted the same when he gave us India’s first truly Indian car. I still remember the republic day parade when Tata cars accompanied President’s convoy to rajpath after we had our Indian car. Every Indian looks up to Tata Motors as it has reversed India’s position in England as it has given us prestige in market of our earlier colonial masters. Here I am suffering from your faulty product and I am not a rich man .
When i complained to tata motors initially they took the car for inspection.they made a bill of over one lakhs and now ant me to pay it and get car repaired from another dealer.When i said i wont pay than tata motors has confiscated the car. than they took me to metro automobiles and made fun of me .daily tata motors customer care call me and harras me.they do not want to return my car.they say issue is closed and has been resolved.if i want my car back than i must get it repaired from dealer of their choice and pay for it or forget about car.


Thanks and regards
S Ankush Gupta
D 86 Hauz Khas Enclave
41655260bb