[Resolved]  Tata Motors — no service

Address:

Uttar Pradesh

This is to bring in to your kind notice that i had purchased one tata sumo grand in the month of aughts 2009 from tata dealer sterling automobile noida.My vehicle no is UP-14AT 9963 IN THE NAME OF JAYANT KUMAR BAHUGUNA.which is purchased for taxi operation and registered under commercial Number.
Since purchasing of this vehicle i faced lot of problem in the vehicle and reported the matter to sterling automobile.from the day of the purchased i faced following problem with this dealer and my problems are not resolved till date.

1- when vehicle was delivered to me they have not issued service book and free service coupon to me till today. i had reported this matter to them and tata executive several time and no action was taken every time i serviced my vehicle there i had to fight for service coupons.

2- from the first month of purchase there was problem in the break disk i reported this to Mr set hi general manager sterling who refused to rectify that drum under warranty and given projected expenses of 25000 to replace the drum. I asked him for the warranty of the parts and he refused that totally by saying this can not be done as your vehicle is Rs=18000 kilo meter land mark.

3-Again its booster system is not working i had reported this matter to sterling automobiles they again refused to replace that under warranty and given RS-20000 estimate to replace that part.My vehicle was kept by them foe the whole day and it was neither serviced nor the part was replaced and we were advised not to service it till you pay the money without warranty of the vehicle. i again asked for the warranty and they refused to do the same asking that after 45000 k.m we can do that.

4- Again since second day of the purchase of this vehicle its battery got inflated after repeated visits we got this battery replaced but again after 4 months again battery got inflated and again we requested them to replace our battery and this time again they refused to change it we reported this matter to amron people they refused to do that saying that vehicle alternator is defective we again reported this to sterling they again refused to accept our compliant.

5-Steling automobile has not refunded my excise as on date despite my repeated reminders to them. i had purchased this vehicle assuming that iam dealing with a reputed company but all my problems were not resolved and iam suffering. i had purchased another sumo grand from srinathji motors ghaziabad and Had got my excise refund Rs 40000 from them.this vehicle was purchased by me in the month of DEC-2009.vehicle no-UP-14BT 1805 IN MY NAME UNDER COMMERCIAL NUMBER.I HAVE GOOD EXPERIENCE WITH THEM AFTER SALES SERVICE. WHY STERLING PEOPLE ARE SPOILING TATA IMAGE IN THE MARKET AND DELIBERATELY DAMAGING YOUR VALUABLE CUSTOMER.

I am a poor man having this defective vehicle and investing huge money and loosing business daily. my vehicle is running in a call centre and my vehicle is frequently getting breakdowns thereby creating huge losses to me.
please replace my vehicle immediately or rectify all the defects immediately.I have to purchase new battery from the market to arrest my losses as i need vehicle to run daily in the call centre.My booster problem is very serious as there is breaks break down always and booster is not working .i had contacted all your dealer in Delhi to get it replaces but nobody has got the booster in their inventory.Now any mishapping could take place and i can not ground my vehicle till i get this booster changed.
I HAD LODGED COMPLAINT IN tata;sTOLL FREE NUMBER BUT FROM THERE ALSO NO
and also to [protected]@tatamotors.com
But RESPONSE AS ON DATE.[protected]
PL LOOK IN TO MY MATTER AND RESOLVE ALL THE ISSUES I HAD MENTIONED ABOVE.OTHERWISE I HAVE ONLY OPTION TO GO LEGAL AGAINST TATA AND STERLING AUTOMOBILE.
BEST REGARDS
JAYANT KUMAR