I am Renjith, working with Thomson Reuters, Bangalore. I had taken a personal postpaid tataphoton connection (9243088154)
Since I got a wireless card from office, I requested to disconnect my personal one on 23rd of Sept 2011 after paying my 22nd Sept bill.
I was promised that the phone will be disconnected in 7 days and there will be no charge on my connection.
After one or two weeks i received a call from tataphoton customer care asking whether i really need to disconnect or do i want to keep it in safe custody.
They said again that there will be no charge during the time i keep it in safe custody. I kept asking whether there will be any charge on my connection. They promised there will be no charge. Then I asked them to keep it in safe custody. Then they cancelled my disconnection request and made that to a safecustody requeest.
But it was so irritating when i received a new bill after one month. And now the customer care people are calling me again and again to make the payment. They are saying they received the request on 6th of oct (where i gave the request on 23rd of sept) some amount had been discounted from the actual rental. But I dont understand why should i be charged when I have given the disconnection request on the day after the bill was generated.
Kindly look into this issue and provide me a solution. Just to let you know, I have anyway made the payment what they were asking. But i think Tataphoton people should know that it was unfair to ask money for nonusage. It would be better if they can refund that amount.