[Resolved]  Tata Photon+ — Cheating customers and horrible customer care

Address:

Bangalore, Karnataka

It has already been a month since I have been debarred because they made a mistake on address verification and till now it has not been reactivated, even after reverification of the address. They have one guy doing the address verification and hundred other people simply sitting and drinking hooka in customer care dept. The people in CC are hopelessly rude and inefficient. They cannot solve even a simple problem. No wonder everyone hates Tata indi com customer care people. The Koramangala branch under Mirthy Rao, the nodal officer is the worst. His phone number does not work and he never respond to emails. I have lost a lot of business opportunities and a lot of inconveniences caused because Tata Photon people cannot resolve a simple issue by simply activating the device. Also the speed I get for the most part is less that 200Kbps so much for their claims of 3 mbps.

I think Tata's policy is to cheat the customers by selling devices for exorbitant price and not give any service afterwards. And on top of not giving any service they are billing me and they call me everyday disturbing me for rs. 258. I have lost almost Rs. 4000 for two devices.

I have made over 40 calls to Customer care to resolve this issue, they only talk, they cannot solve any problem. I have re-submitted my documents at Tata Indi-com office in Koramangala. From my end I have done everything to get this fixed. I have spoken to the Manager (Srinivas from Kormangala office), he promised it would be resolved by the 3rd of August, I think he is incapable of doing anything.

I tried calling Mythri Rao several times and his phone is always busy. They sell the device for Rs. 1850 which you can get for rs. 200 elsewhere and never bother to give the service because they don't have the bandwidth. They are looting people by selling useless device and that is how they make their money.

I hope someone takes notice and never go for Tata indicom products you will suffer later.






Dear Mrs. Rupa

Greetings from Tata Indicom!

Thank you for using our services.

We regret for the inconvenience caused to you.

We would like to inform you that your complaint has been registered for the given number [protected]and the docket number for the same is[protected]. This issue would be resolved by 5-AUG-11. We request you to kindly make a note of the docket number for your future correspondence.

For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected]

Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mythri Rao on [protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Thanks and Regards,
Susanth K
Customer Care KARNATAKA
Tata Teleservices Limited
Ph: [protected]

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