[Resolved]  Tata Photon Plus — extremely poor service

Address:

Ahmedabad, Gujarat

They advertise speeds o[censored]pto 3.1 Mbps but provide only around 250 Kbps in a city like ahmedabad. What is the minimum quality of service they guarantee to provide? They defined the maximum at 3.1 Mbps, but what about the minimum? Even at 50% quality of the advertised speed would be around 1.5 Mbps. They should not mislead the customer with such false advertisements. The customer care service of Tata Photon is equally pathetic. First of all, they don't answer you and even if they do, they don't solve your problems at all. They just tell you to follow certain steps to increase the speed, which actually has no effect whatsoever in the speed.