Tata Photon Plus Broadband Connection — Broadband Connection not yet activated even after 3 days

Sir/Madam,
This is to bring into your notice the harrasment that i have been facing from TATA Indicom broadband services for the last one week. I bought a TATA Photon Plus Broadband connection, through the Customer Care helpline number [protected]. A guy named Ramandeep(Mob No - [protected]) delivered the device on 11th August, promising that the Internet Connection will be activated the same day. But its today18th of August, and still i am waiting for the Internet Connection to get activated. I have been trying to call and get help from every possible Tata Indicom numbers i can get hold of, but all in vain. Even a woman named Sonia, mis-behaved with me during this entire process. I have paid the full amout required for the device, but it seems all in vain. Feeling completely helpless, i finally chose this option of registering a complain here, with a lot of hope that it will be catered.
The details of my Photon Plus is as below:
PHOTON PLUS NUMBER - [protected]
The Req ID that was raised with the Customer Care - dlcc40748
The woman who was supposed to get the device avtivated - Shruti - Mob no- [protected]

I sincerely hope that this will be answered in a reasonable duration of time.

Thanking you in anticipation
Swati Sumbly
Mob - [protected]
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

I AM USING TATA PHOTON, VERY VERY VERY POOR SERVICE
FULL NETWORK BUT ZERO CONNECTIVITY AFTER 5 MINUTES
I am from A'bad and I took connection of tata photon on 6th July'10 and selected 10GB plan and started using the net. but on 20th July'10 i received call from Tata for my unbilled usage of Rs.4000/- then i walked in to tata store 4 times and i met Ms. Pooja, Mr. Parag and two more guys but still they are not able to resolve my issue and alternate days i am getting call on my unbilled amount. This the worst service which i have experienced from any service provider. The experience was same as India Gvot. office.
My Photon no. is - [protected]

Tata Photon — Tata Photon broadband device not activated even after the full payment

Hi,

I have purchased a USB tata photon and its almost 2 month service is not yet activated. I call the representatives daily, Raised 5 complaints but not yet able to use the service.
I am Narendra Kumar, a victim in the same manner, on 21-april, I had paid the amount of Rs1800/- through online, I was promised activation within 1 hour, but to my unfortunate it is still not activated.
I am trying to reach on the number [protected]; this is a totally fraud number, they find out the number who is dialing and they dont respond to you at atll.
This is the number from which I got a call soliticing to take the connection, but after you take the connection, nobody will bother to call you back

in anticipation that some of the tata employees would look into this matter.
Narendra Kumar B.S
[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata Photon
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    1010
    Pending
    0
    Resolved
    540
    Tata Photon Address
    2A, Old Ishwar Nagar, , Okhla Industrial Area Phase 1, Delhi, Delhi, Delhi, India - 110065
    View all Tata Photon contact information