[Resolved]  Tata Photon Plus Data Card — Slow speed

Address:Pune, Maharashtra

My data card no. is [protected] and I purchased it only a week ago., I am getting very slow speed( download speed of around 300 kbps and upload speed of around 200 kbps only). I was promised speed of around 3.1 mbps though.

When I call the customer care, they say my datacard number is not registered with them.

I have taken postpaid plan of 950/- per month and alreay paid 6 months rent in advanced, but I feel cheated now.

I wish someone to look into my problem ASAP. My mobile number is [protected].

Ankit Verma
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Aug 13, 2020
Complaint marked as Resolved 
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Hi,

I have filed a complaint with customer care also and they say that since RF parameter is low in my area, I won’t be getting speed as promised by Tata.

I have taken postpaid plan of 950/- per month and already paid 6 months’ rent in advanced, but I feel cheated now. Hence I wish that the amount I paid should be refunded to me ASAP.

Ankit Verma
Tata admits that there network coverage is poor:-

From: cs.[protected]@tatatel.co.in [mailto:cs.[protected]@tatatel.co.in]
Sent: Saturday, September 17, 2011 12:32 PM
To: [protected]@gmail.com
Subject: Refund due to RF parameter issue~~M5278282

Dear Sir,

This is with reference to your mail received.

We regret for the inconvenence caused to you.

This is to inform you that as confirmed with our engineers there is an inadeqaute coverage due to indoor penetration losses.

However, at TATA Teleservices Ltd it is our constant endevour to serve you better.

Please accept our sincere apologies for the inconvenience caused.

Further, we are continously upgrading our network to serve you better.

For any query please do revert us back.

Assuring you best of our services always.

Thanking You,
Smita Mankar
Customer Care - TATA Indicom
Even after agreeing that there network coverage is poor( and hence I wont be getting speed as promised), they refuse to refund my amount.

From: CS.[protected]@tatatel.co.in [mailto:CS.[protected]@tatatel.co.in]
Sent: Saturday, September 17, 2011 2:55 PM
To: Ankit Verma
Subject: RE: Refund due to RF parameter issue~~M5278325

Dear Customer,

Greetings from Tata Indicom!

This is with reference to your email dated 17/09/2011 regarding refund of your Tata Indicom Account number[protected]. We would like to inform you that advance rental amount is non refundable amount. Kindly revert for the further queries.

We hope the information provided above is up to your satisfaction so we request you to provide your valuable feedback in order to improve our customer service.

For any of your detailed inquiries about any of the services of Tata Indicom or rate plans, we would request you to call at our 24*7 hours customer service number i.e. [protected] (Toll Free), also you can log on to our website www.tataindicom.com where you can manage your account online.

Looking forward to provide the best of our services.

Thanking You.
Prosenjeet Ganguli.
Customer Service - TATA Indicom
Guys, my advice to all the indians is NOT to purchase any tata product.

They are fraud people who make false promises and don't care about customer satisfaction.

Ankit

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