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Tata Photon Plus Data Card - Speed related issue for Internet

 
8 Reviews
User
  Hanumantharao Yellampalli on Jan 26, 2013
Hello,
i am facing Internet speed issue since last 4 months, but there is no resolution as of now, i have raised several tickets for photon customer care but no issue resolution and all the tickets are closed with my confirmation and issue is not resolved. i am facing the speed issue -- current speed is attached the screen shot.

i am having 1 Corporate data card connections below are the photon data card numbers.

9243579623 & 9243398349

please take it some actions against photon team or higher level.

Speed related issue for Internet

Complaint comments 7 Comments     Updated:
Resolve this Complaint  

Comments

N
User
Mansi Dubey Tata Photon Plus Data Card  - Noida, South West Delhi, Delhi, India
 

Discontinued giving service after complaint without providing solution - Tata Photon Plus Data Card

Hi,

My name is Mansi.I have taken corporate connection of Tataphoton Plus(working in HCL).
My Tataphoton number is 9212096985.
I am costantly getting problems in signal,not able to open a single page.
Each time i raise the request in customer care.They close the docket number
without giving solution.
After 4 month they discontinued the service stating that if you are not getting
signal so don't use the device.
So what about Rs 2400/- whom i invested in getting the device with assurity of
getting the best service.
They are also asking for payment for not providing the service.
Iam also pasting the docket number which i raised 243922753 ,243272609,223092041....
What else is needed.
I will file a case againt this company in consumer forum for cheating people.
A Feb 10, 2011 by
User
AGENT001 Tata Photon Plus Data Card  - Noida, South West Delhi, Delhi, India
 
Dear Mansi,
The Tata Photon plus service is not available in all circles. If they discontinued the service stating that if you are not getting signal, you don't need to use the device, just call them and ask them about the money you have mentioned here. If their response is not good, you can definitely file a case against them in the consumer court.
N Aug 5, 2011 by
User
vineet24sharma Tata DoCoMo  - Jaipur, Rajasthan, India
 

Speed issue of Data Card - Tata Photon

My Name is Vineet Sharma . i have bought Tata Photon connection-9214434784 in month of July for my laptop. For the last 10 days i am facing problem regarding speed of net. Regarding this problem i have registered complaints many times but they are not taking it seriously. I want you to take strict action against them.
N Jan 28, 2013 by
User
Tata Docomo  
 
Dear Mr.Yellampalli,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
N Feb 1, 2013 by
User
Hanumantharao Yellampalli  
 
Hello Team,

As per communication with your technical team, your team is not having any solution for the network issue currently...

so how this issue is resolved ?

if there is no solution for this issue then how you are providing the services for the same?

you will have to find out some solution on this immediately...

regards,
hanumantharao
N Jun 11, 2013 by
User
Hanumantharao Yellampalli  
 
Any update on this below issue?
N Jun 11, 2013 by
User
Hanumantharao Yellampalli  
 
Hello,

i am using two Tata photon data cards (9243398349 & 9243579623), i am facing the speed issue for both the data cards in Munnekolala Area, Marathahalli, Bangalore. since last 8 months. i raised it several compliants to Tata photo support team (allmost 75 tickets raised)...but none of the are taking care of this issue.

No resolution as of now...

Please escalate it to Tata photon higher level on this case.

Regards,
Y Hanumantharao

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    Tata Photon Plus Data Card - Speed related issue for Internet