[Resolved]  Tata Photon Plus — Slow Internet Speed and NON resolution of my complaint

Address:

Jharkhand

Hello,
I recently bought a TATA PHOTON plus connection on 17th December 2011. The network claims a speed o[censored]pto 3.1 MBPS download speed, But I have been getting a speed of around 10 -15 KBPS. I had filed a complaint against it on around 25th December (reference no.[protected]. I got a mail from TATA TELESERVICES Limited ensuring me that the complaint will be resolved by 27th of December. An engineer from TATA PHOTON visited me and checked my connection. He told me that the problem is with the network and that he would forward my complain to the network team. I was informed that the network will be fine after 29th of December. The problem persisted even after 29th of December. I kept calling the customer care and they kept me waiting saying that i would get a call next day from the network team. Finally they did call on 14th of January telling me that the network problem will persist till 16th of February. I was shocked to find that i have received an email from tata telecervices limited saying that my complaint has been closed as it has been successfully solved. Unfortunately I had paid for two months in advance, so i decided to ask for a refund from the Company through the customer care. They denied it as if Its their money! My mobile phone network TATA DOCOMO provides a comparable speed at Rs 63 per month, while the TATA Photon charges me at the rate of Rs 950 per month. Now I wonder why they should deny the refund when they accept that I am being provided with poor speed. They may not even resolve the issue by 16th feb and still ask me to pay the huge amount of bills. The company advertises "You are what you do with your time ... get speed get time". And with this connection, I am mostly struggling with the slow internet speed or calling the customer care and now writing this complaint. What i really got was frustration and headache. Those who are planning on buying this connection please ensure that you get a good speed in your area before opting for this connection.

Thanking you,
Utsav Kant
TATA PHOTON Number : [protected]
Email ID: [protected]@gmail.com