[Resolved]  Tata Photon Plus — SPEED PROBLEM

Address:Pune, Maharashtra

DEAR,
Sir/Madam
I would like to request you that please help me to resolve my problem that i am facing with the TATA PHOTON PLUS internet connection. I am facing this problem from last 5 to 6 months but the problem is the same as it was earlier. when i registered a complaint that i am not getting the promised speed some techincian came and told me in 24 hrs your problem will be solve but day changes problem remains the same then again i registered a complaint. but this time the technician denied coming to my place and when i asked him that should i go to consumer court he told me yes you can do as you feel to do it. for the proof i am sending you the pictures of my speed test that is done online plus in addition to it i am also sending you the voice clip which is my conversation with the techician on 2nd oct.
i hope you will understand my problem and let me know what can be done in this case. looking forward for your reply.
My email-id is chef.[protected]@gmail.com
MY photon connection number is [protected].
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Aug 13, 2020
Complaint marked as Resolved 
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IAM PHARCHASED [protected] TATA PHOTON PLUS 3.1 MBPS [protected]
stil only getting to speed 100 kbps

not reached to 3 mbps i want imeditle action

iam all ready complints to many times

but no replay

u r sels agent sowmya not respond
THE TECHICIAN HIMSELF IS TELLING ME TO GO TO CONSUMER COURT AND WHAT ELSE I SHOULD SAY YOU TELL ME. IS THIS THE WAYS TATA GIVES THE SERVICES. IT IS RIDICULOUS.
WELL I WILL NOT PAY THE BILL UNTIL AND UNLESS MY PROBLEMS ARE NOT RESOLVED. AND IF RECOVERY TEAM COMES HOME I WILL NOT PAY THE BILL INSTEAD I WILL GO TO FORUM WITH ALL PROOFS AND WILL REPORT IN POLICE ALSO.

THANK YOU.
Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per your records your Tata photon connection is inactive due to nonpayment of your outstanding, Kindly clear the outstanding and unbilled usage amount.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.
.I have bought Tata Photon + device where they promised "upto 3.1 MB/s" with number [protected]. First month it worked fine and after my first recharge, the speed took a hit. I am not getting broadband speed maximum speed 307 kbps or less for last three days. In night sometime i get upto 700 kbps only for 1 or 2 hour. I shared my problem with customer care but I was taken for a ride by multiple executives who have no intention of solving the problem.

The customer service state very clearly that if my speed is under 256 kpps then their is a problem other wise its ok if you get this speed. They are misusing the word "upto". "You have upto 3.1 MB/s written on the box so if you are getting 1.5 MB/s there is no problem at all"

If they can only commit 256 KB/s, they why dont they write "more than 256 KB/s" and not "upto 3.1 MB/s" and not fool gullible people. I would have not complained if the speed is more than 2.5 MB/s as there could be some factors, but half the speed is not what I am paying for...

varun singh
[protected]
v.[protected]@outlook.com

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