[Resolved]  Tata Photon Plus — Cancellation of account

TATA INDICOM/TATA PHOTON — Request for cancellation of TATA Photon. It is taking around 3 weeks.

Hi, I have used TATA Photon plus broadband services. I requested for cancellation on 2-Dec-2010. But customer service said it will get disconnected. But they ended up saying it got barred on 13-Dec-2010, no input and output calls can be made and said it got completely disconnected on 21-Dec-2010. Even though I have not used services after 2-Dec-2010, they are saying, I have to pay the amount. For activation it takes only one hour and for cancellation it takes 3 weeks. Even I am not able to contact customer service through phone, it says invalid account number or phone number. I am not even able to pay the amount using internet or phone service as it says, invalid account number. I am just communicating through emails as I deputed to abroad on job purpose. What action can I take. Please advise.
Thanks
Ram

Tata Photon+ — cancellation

I have got a Tata Photon+ with my new acer laptop. The dealer(FocuZ Computers, Kollam) inform me that by paying Rs750 the device will be activated and first month rent will be free. But later then i came to know that here there is no service for photon+. and i got a bill within 15 days. I payed the bill and i request to cancel the connection on 17/01/2011. But till no further actions have been taken by them and i can able to use my photon. this complaint is registering through the above mentioned tata photon device.
My a/c no:[protected]
my Tata no: [protected]

Dear friends,

I regret my decison to go for Tata Photon card. (not one three)

I was using Tata photon card and no issues with the speed as this was sued for general browsing only. I misplaced my card (firsttime) and when i approached the Customer care center near by my house they suggested to go for new temporary card (cheaper one with slow speed) and keep this on Hold for three months. However i found my old card in weeks time and approached the same centre to cancel my new temporary card. also i had called up the customer care center regarding request for cancellation of new temporarily card. Please note that i never had chance to use the new card since i found my old card. however temporary card was not cancelled for unknown reasons and i was getting bills for five months and finally i had to pay five months bills to cancel my temporary card.

Agin I had lost my Tata Photon card and when i approached their customer center which is nearby to my house they had asked me to buy new Tata photon card and cancel the previous number. I had requested them to cancel the old card after making payment for all balance and brought new one after paying full equipment charges. My package was for 950.

But unfortunately the new Tata Photon equipment stopped working within one week and this was informed to customer care center as well their office near by to our house. However, when i received my bill i noticed that they had charged for entire month even thou my new card was damaged and they had acknowledged my complaint. Also another shock to see that instead of canceling my old card they had put my old card on Hold. I was informed by them that i had pay the balance payment including Hold charges to allow them to make cancellation. with no option i paid the entire bill and requested them to cancel the cards (both)

I had another shock after three months when one lady called me and informed me that three months Hold period is over and now from next month onwards they will start charging for entire amount. I tried in vain to explain that i had never made any request for Hold and instead requested them to cancel the service for Old card for which i have already made payments twice even thou i had not used their service and also made request for cancellation by telephone/ email and in person at their center nearby to my house.

In spite of my request i had received another bill including HOLD period charges plus full month charges. When i approached their customer care center on phone i was informed that unfortunately my requests for cancellation was not registered in their system and only option would be to pay the Bill amount to cancel the service. Since i have busy schedule and would not like them call my home in my absence. I opted to make payment for entire period even thou the service was not used for six months. I sent the scanned copy of payment along with request for cancellation. I received acknowledgement that my request is received and my card is canceled.

However now after two months, I am receiving another Bill from them. I was informed that it takes three to four days to cancel and 15 days payment had to be made after making cancellation. Now i have decided to go legally since it appears that their greed for money and also no gurantee that they will send one more bill. Trust me i have recived one more mail saying that my services are being restored thou I have not made any request.

Altogether, After making my first request for cancellation i would have paid more then rs 5000 as payment without using their service. this apart from making payment (35000 old card and 2700 new card)for new Photon card equipment.

I have great respect for Mr.Tata and this was one of the reson i use tata products, alos I had no issue with speed and would have gone for another card for my use but with my above experience with their Tata Photon cards, I decided not to go for tata product any more.

Conclusion : Tata Photon Hyderbad has no Business ethics.
Tata Photon in Hyderabad has no facility for cancellation of services. They will keep sending the bills even after cancellation and their Bill department which is filled with CRIMINALS try to collect payments even thou you have made balance payments for cancellation and they will keep sending bills/ emails/ calls as you see in news about Credit card payments collection agents.
Their customer care will reply with greetings but will make no effort to solve your issue and instead will leave the issue with criminals to collect the payments any possible way.

Regards,

Sudheer babu

sir,
i have got a tata photon+ with my new acer laptop. the dealer(Sun Systems,Gulbarga) inform me by paying Rs.750 the device will be activated and one month free after one month it will be disconnect. But latter then i came to know that it will not diconnect & i got a bill Rs.561.i payed the bill & i request to you sir pleace cancel the connection on 3/4/2011.this complaint is registering through the belove mentioned tata photon+ device.
My A/C no.:[protected]
My Tata Photon+ no.:[protected]

Hi,

I used Tata Photon+ since December 18, 2010. l got this connection from Kerala and now I have moved to Bangalore.

I used this connection till January 27(or 28), after which Tata Photon+ suspended my Internet services saying that I had not paid the bill for 2 months, whereas I had been using the same only for 40 days.

Moreover, within that period when I shifted to bangalore, the Photon+ services were suspended for a further 1 or 2 days saying that it usually took this much time to activate, since the address verification was not completed. This was during December (29 or 30).

Above all these, I didn't even get the two bills which I was supposed to pay.

So I decided to cancel my connection and made the payment to Tata Photon+ on March 12, 2011(approximately). After this I phoned the Photon+ customer care multiple times and asked them to cancel my connection.
But whenever I contacted these Customer Care people, I was told that they would transfer my call to some manager in charge of cancellation. And always I had to wait for 3-5 mins, after which they would say that the managers number was not connecting and that they would arrange a callback the very next day. This callback never happened.

Now I have got a message from the Photon+ team that they have sent me my bill for my Photon+ usage (which I haven't received again!) and that I should pay the same for continued usage. I am not concerned about the continued usage part, but I haven't used the Photon+ service for almost 2 months and now they expect me to pay for that.

I was not expecting such service from Tata, which is a very reputed brand.

Here are my details:
My Tata Photon+ number - [protected]
Email id - [protected]@gmail.com
Alternate contact number - [protected]

Tata Photon Plus — PROCEDURE FOR CANCELLATION OF CONNECTION

I HAVE PURCHASED PREPAID TATA PHOTON PLUS WITH GO DATA PLAN. I AM REGULARLY FACING DIFFICULTY IN CONNECTING BROADBAND SPEED. ALWAYS SPEED REMAINS @155 KBPS OR LESS.

KINDLY PROVIDE ME A PROCEDURE FOR CANCELLATION OF TATA PHOTON PLUS CONNECTION NO.[protected] AT THE EARLIEST PLEASE.

Tata Indicom Plus Team,

I'm Tata Photon + customer from the last 10+ months. l got this connection from Kolkata and now i have moved to Bangalore. Soon i will be going out of country for long time and during this period i don't want to use Tata photon +.
I don't even want to put my Tata Photon + number in safe custody as its chargeable (Rs 75 pm).
Here are my details:
My tata photon + number - [protected]
My tata photon+ account number[protected]
Email id - [protected]@gmail.com
Alternate contact number - +[protected]

I have got a Tata Photon+ with my new lenovo laptop. The dealer inform me that by paying Rs750 the device will be activated and first month rent will be free but i got 653rs/- and next month i got 1430rs/- bill. . I payed the bill and i request to cancel the connection on 13/06/2011. But till no further actions have been taken by them and i can able to use my photon. this complaint is registering through the above mentioned tata photon device.i seriously upseted by the service. pls deactivate it
My a/c no:[protected]
my phone no:[protected]
my mobile no. [protected]

Dear Sir,
My name is suresh from Hyderabad, i have took TaTa photan + on 13 th December '2010 . My Tata photoan + numbere is [protected]. I requested to block and cancelation but they didnt cancelation . The Tataphotan help desk guys asking to pay 2 months amount then only we are going to block and cancelation. then i have paid 2 month amount to block and cancel.

Still i am getting calls from bill pay ment help line saying your bill was generation you need to pay money ...

I am getting lot of calls from Bill Payment help desk and i am getting lot of distrubing..

Please help me on this .. sir i didnot use one time also Tataphotan + ..you block Tataphota + then still your asking to pay money ..

Please resolove this issue and i am looking forward with your services ..

Thanks
Suresh
Email-id : suresh07.[protected]@gmail.com
Contact numbere is : [protected]

Dear Tata Photon Plus Team

I have been using Tata Photon Plus for the last 1 year. Now that I have shifted to my home town and as there is no services in my village, I will not be able to use Photon Plus. Thus, I request you to cancel my connection. I have paid the bill due on March 2013 even when I had not used the service for that month since it is not working in my village.

The details of my connection are as follows:
Photon Plus no: [protected]
Account no:[protected]
email: [protected]@gmail.com
mob: [protected]

I have been using Tata Photon Plus USB Stick since 2011. Since I have to travel out of the country for few moths at a stretch I was told that I could Safe Custody facility for 90 days in a year. Now I am overseas and wrote to them to place it in safe custody and they are now saying that since I have during 2010, 2011 and 2012 have availed of Safe custody for 180 days I am not entitled to it. They are now saying that one can avail of Safe Custody for a maximum of 180 days during one's life time or till such time you have the modem.
This is the first time I am witnessing that a TATA Group is going back on its commitment.
Its absurd. I have decided to switch over to some other Service Providers. I cannot trust them.
S Ghosh,
Austin, Texas, USA

TATA PHOTON IS WORST SERVICE PROVIDER IN THE COUNTRY AS OF TODAY.
ABOUT SIX MONTHS BACK I HAD CANCELLED MY SON 'SIDDHANT MIDHA's' TATA PHOTON CONNECTION NO: [protected], ACCOUNT NO:[protected]. I HAD USED THEIR ONLINE CHAT SERVICES TO CANCELL THE PHOTON CONNECTION. BUT SOON THEREAFTER I KEPT RECEIVING CALLS ON MY MOBILE No ON REGULAR BASIS FROM TATA PHOTON CUSTOMER SUPPORT DEPTT AS TO WHY WE WERE CANCELLING THEIR CONNECTION. I TOLD THAT SINCE MY SON IS NOT USING IT THEREFORE THIS CONNECTION WAS NOT REQUIRED ANYMORE AND IT IS FOR THIS REASON THAT I HAD REQUESTED FOR THE CANCELLATION OF THIS CONNECTION WITH IMMEDIATE EFFECT. I HAD EVEN PAID THE LAST OUTSTANDING BILL BEFORE REQUESTING FOR CANCELLATION OF THE CONNECTION.
THEREAFTER I RECEIVED NUMEROUS CALLS FROM TATA PHOTON ASKING ME THE REASON AGAIN & AGAIN AS TO WHY I WAS CANCELLING THE CONNECTION. I HAD EVEN GOT ANNOYED WITH SOME OF THEIR CALLERS AS TO WHY I WAS BEING HARASSED UNNECCESSARY FOR A SIMPLE REASON THAT I HAD REQUESTED FOR THE CANCELLATION OF THEIR PHOTON CONNECTION, I HAD EVEN THREATHENED TO TALK TO THEIR SENIOR’S IF THEY DINT STOP CALLING ME AGAIN & AGAIN. THEREAFTER I STOPPED RECEIVING ANY FURTHER CALLS FROM THEM. BUT IT DID NOT STOP THERE. SINCE THE LAST COUPLE OF MONTHS I.E FROM AUG, 2014 ONWARDS THEY STARTED CALLING ON MY SONS ON HIS MOBILE NUMBER WHICH WAS REGISTERED WITH THEM. THEY HAD EVEN SENT A BILL TO OUR RESIDENCE IN GHAZIABAD WITH A CLAIM AMOUNT FOR Rs.1684/-. WHEN NO RESPONSE WAS RECEIVED BY THEM FROM MY SON’S SIDE AND WHEN THEY UNDERSTOOD THAT BY NO MEANS WE ARE GOING TO PAY FOR THE BILL, THEY RESORTED TO ANOTHER UNFAIR MEANS OF TRADE PRACTICE i.e THEY SENT US A NOTICE THROUGH THEIR ADVOCATE Mr.ABHISHEK CHANDRA MISHRA (OFFICE- 2nd FLOOR, 66, BABAR ROAD, BENGALI MARKET, NEW DELHI-110 001) WHO AS PER THE NOTICE LETTER SAYS IS A SUPREME COURT LAWYER. THIS NOTICE HAS A REF NO: TTSL/Conc./OCT-III-2014/E-1118, DATED: 24.10.2014. THE PHOTOPROOF OF THE NOTICE LETTER IS ATTACHED ALONG FOR EVERYONE TO SEE FOR THEMSELVES. THE NOTICE SAYS THAT, “AS PER THE TERMS AND CONDITIONS EXPRESSLY AGREED UPON BETWEEN YOU (i.e MY SON SIDDHANT MIDHA) AND MY CLIENT (i.e TATA TELESERVICES LTD), YOU WERE BOUND TO MAKE PAYMENTS ON TIME AGAINST THE USAGE OFYOUR PHONE. HOWEVER, YOYU HAVE FAILED TO ADHERE TO THE TERMS OF THE PAYMENT AND YOUR ACCOUNT IS OVERDUE. AS PER THE RECORDS OF MY CLIENT, AS ON DATE A SUM OF Rs.1694/- IS DUE AND PAYABLE BY YOU TOWARDS USAGE AND OTHER INCIDENTAL CHARGES, WHICH YOU HAVE FAILED AND NEGLECTED TO MAKE PAYMENTS DESPITE NUMEROUS DEMANDS AND PERSONAL FOLLOW-UPS BY MY CLIENT”..
“IN CASE YOU ARE INTRESTED IN SETTLING THE MATTER AMICABLY AND OUT OF COURT BY THE AFOREMENTIONED PROCESS OF CONCILITATION AS PRESCRIBED UNDER SECTION 62 OF THE ARBITRATION AND CONCILIATION ACT, 1996, YOU ARE CALLED UPON TO ATTEND THE CONCILLIATION CAMP BEING ORGANISED AT 17, M C SETALVAD CHAMBERS BLOCK (ARBITRATION ROOM), SUPREME COURT OF INDIA, NEW DELHI - 110 001 ON 30.10.2014 BETWEEN 11.00 A.M TO 4.00 P.M. HOWEVER, IN CASE YOU FAIL/AVOID TO COME FORWARD FOR CONCILIATION ON THE SAID DATE, THE PRESENT INVITATION SHALL BE DEEMED TO HAVE BEEN LAPSED/ REJECTED AND THE COMPANY SHALL BE AT FULL LIBERTY TO INITIATE APPROPRIATE LEGAL PROCEEDINGS, AGAINST YOU FOR THE RECOVERY OF ITS LEGITIMATE DUES, AT YOUR ABSOLUTE COSTS, RISKS AND COSEQUENCES”.
WHY I GAVE THE ABOVE COMPLETE DETAILS IS BCOS I WANT EVERYONE TO KNOW THAT HOW LOW TATA TELESERVICES LTD HAS STOOPED DOWN TO IN ORDER TO SAVE ITS EVER ERODING CUSTOMER BASE BCOS OF THEIR HIGH HEADEDNESS AND THEIR GUNDA TYPE APPROACH & STYLE OF WORKING. . ITS A SHAME THAT AT 'TATA’s THERE IS NOT EVEN A SINGLE SENIOR PERSON TO LOOK INTO HOW THEIR Co's NAME IS BEING MIS-USED BY THEIR WORKING STAFF WHO ARE HANDLING THE CUSTOMER SUPPORT DEPTTS OR WHO KNOWS, IT MUST BE TATA ITSELF THAT IS PROMOTING SUCH A DOWNGRADED WORK CULTURE WITHIN ITS OWN Co.
IF WITHIN THE NEXT 24 Hrs THE ABOVE STATED SO TO SAY LEGAL NOITICE IS NOT WITHDRAWN OR TAKEN BACK BY THE TATA TELESERVICES LTD AND ALSO IF AN UN-CONDITIONAL APOLOGY IS NOT GIVEN FOR THEIR MIS-BEHAVIOUR WITH US THEN WE SHALL HAVE NO OPTION BUT TO APPROACH THE CONSUMER COURT AND ALSO THE POLICE WITH OUR COMPLIANT & GREVIENCE IN THIS MATTER. THE BALL IS NOW IN TATA TELESERVICE’S COURT. I HOPE GOOD SENSE PREVAILS IN THEIR Co AND THEY WOULD DO THE NEEDFUL TO TAKE STOCK OF THE SITUATION IN ORDER TO BRING SOME SANITY TO THEIR WORKING STYLE AND WOULD TRY TO SOLVE THE CURRENT SITUATION..
A VERY ANGRY & AN AGGREEVED CUSTOMER
SANJEEV MIDHA & SIDDHANT MIDHA

Tata Indicom Plus Team,

I'm Tata Photon + customer from the last 4+ months. l got this connection from Kolkata and now i have moved to Gangtok. Soon I will be going out of country for long time and during this period i don't want to use Tata photon +.
I don't even want to put my Tata Photon + number in safe custody as its chargeable (Rs 75 pm).
Here are my details:
My tata photon + number - [protected]
My tata photon+ account number[protected]
Email id - [protected]@gmail.com
Alternate contact number[protected]

i cancel my postpaid to prepaid plan. pleas help me.