[Resolved]  Tata Photon+ — Speed and Connectivity Issues

Address:

Bangalore, Karnataka

Date of Complaint 3rd July 2012
Complaint Docket Number: M8969219/M8977207

The "Connection Engineer" had visited my site.
The engineer after struggling with my machine, told me:

Sir..... For broadband the minimum speed is XYZ.... and you are getting more than XYZ. So we cannot do anything.

Well, I do understand that part, but then what if the ratio between XYZ and the promised speed is 1:20.
There has to be an average speed.

Can someone help.

Provided Below is the initial details about the complaint made to Tata Teleservices.
[protected][protected]
Hi,

Kindly take a note of the following details pertaining to my Tata photon connection.
1. Connection Number: [protected]
2. Account Number:[protected]
3. Connection Holder’s Name: Varunish Garg
4. Contact Number: [protected]
5. Connection Type: Corporate
6. Current Talk Plan: HSIA [protected]@ 850 Plan
7. E-mail Address: garg.[protected]@gmail.com

Summary of Problem:
1. Facing speed issues. Not getting enough/decent speed.
2. Facing abrupt/intermittent disconnections

Earlier I thought that the speed issues are due to location issues; as most of the time, until 1 month, the connection was used at KundalaHalli (My registered correspondence/billing address).

But quite recently, when I started to use the connection moving across places in Bangalore, I realized that the speed issues are everywhere.
Even in places like Banaswadi, M.G. Road and Electronic City I am not getting decent speed.

Regards,
Varunish Garg