Tata Photon+ — Cheating with recharge

Address:

West Bengal

Customer Support (Tata Photon+ )

On 17th November 2010 between 8:30pm - 9:00pm I recharged my TataPhoton with Rs.200/- as my validity was till 19th Nov 2010. I also had a considerable amount of balance in my a/c at that point.

But my recharge of 17th Nov was never got registered in my a/c and on 19th Nov I lost my balance along with Rs.200/- that I had recharged. I called up the Customer Support Team of TataPhoton, multiple times, but what I got only sweet talks and no concrete solution of the matter.....

So, in order to use my a/c I again recharged with Rs.200/- on 21st Nov, this time it got registered. On 24th Nov I got my regular SMS alert of my account usage, which stated that my a/c got changed to infinity MB and is valid till 21st Dec 2010. Which I thought might be a patch-up resolution to compensate my loss and I started accordingly...

But to my surprise on 26th Nov, I got an SMS which said "Please Recharge"..... What the hell is happening, in one hand you let your customer lose their hard earned money and on the other hand you make a fool out of them... is this a new venture your organization had started..!

Every-time I call up, I am being asked, of the Transaction ID, where I hell do I get that from, do you send the transaction ID to your Customer in their specified cell number as SMS, please answer and resolved ASAP.

Details listed below.....

Photon Number: [protected]
Complain Number: NTT[protected]
Last Customer Support Team I spoke to: Ranjit Guha

Thanks

Dipankar Banerjee
M: [protected]
email:[protected]@dbanerjee.com