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Tata Photon Whiz - POOR TATA PHOTON WHIZ SPEED

 
297 Reviews
User
  ASHISH GUPTA
Hi,

I am Ashish Gupta, i am using tata photon whiz since last 20 days in Ramapuram Chennai Area.
My Photon whiz No is -- 9282104429.
when i taken that conncetion, tata indicom executive was saying that
max. speed of tata photon whiz is 153.6Kbps.
But i am getting only max. speed 3 to 4 Kbps.
Regarding it i registered three complaints (188321971,188593459,188406237)
But issue not yet resolved.
When i registered first complaint(188321971), next day one technician Mr. Kiran Visit my home.
But Kiran was saying that 3 kbps is max. speed of tata photon whiz in all over chennai.
So Kiran was not able to resolve that issue and without resolving that issue he left from my home.
Again i registered two more complaints(188593459,188406237) regarding same issue.
Once again Mr. Kiran visit my home but he was saying same wording that 3 kbps is max. speed of
tata photon whiz in all over chennai and within 1 min without saying anything he left.
I am calling daily customer care 2-3 times regarding same issue.
but issue not yet resolved.
On 12-sep-2009 i talked to customer care head Mr. Nitin, he was saying that another technician
will visit on 14-sep-2009 till 9:00 PM and issue will resolved 100%. But nobody visit.
I am totally fedup with tata photon whiz.


Complaint comments 296 Comments     Updated:
Resolve this Complaint  

Comments

D
User
bhavkam  
 
i surf the net with tata photon whiz.
In haryana the dialer shows speed~138kbps and downloading with dap takes it upto even 192 kpps sometimes, which i can hardly believe but its true.
Try DAP download
 
hi iam bikash limbu from kokrajhar (Assam).I bought photon whiz(prepaid) a week ago and wasted a lot of money to recharge it. please give some recharge tips how i can save my money.yesterday I recharge it with Rs 25 but it did not get recharged. Today i recharged with Rs 10 three times this too failed.Please tell me the minimum money required to open a site and it's charges in details. moreover I would be thankful if you explain the 849 plan in details.
N
User
A.Thamo  
 
Hai i am thamu from perundurai in erode -dit.tata photon whiz mobile brand speed is very low 153kps.so work speed very slow.please request for increase the speed and inform that.
 
hi i myself rohit from imphal used tata photon whiz but i found it very slow. it takes nearly an hour to download a single song. so i request our service provider to bring a solution in this matter.
 
hey can u uncrease the speed of tata photon whiz its so slow you should keep it like 3-4 mbps
 

recharge not available in my city - tata foton whiz

sir my name is gajendra singh rathore and i am belong to m/s. nagpal brothers ajmer sir my complain is no recharge available in my city ajmer. that is big problem. sir please give me some recharge outlets in ajmer .
and another problem is speed and error problem.
N
User
Dhiraj  
 
go to http://www.speedguide.net/downloads.php and try some patches available there for free
 

heavy charges and poor service - Tata Photon Whiz

Sir,
on 17th september '09 i had taken a connection of tata photon whiz (broadband service). For 2 months it was free service, but now, after these two months they are charging a heavy amount of money i.e.Rs.1250 . On the other hand it was told us that the charges will be only Rs.800. Its speed is also very low, it did not works properly as sometime it did not shows any web pages. Earlier a complaint was give via email but no response was given to us.
 
Dear Sirs & Madam,
What is the secret behind your success, earning, pride? I will tell you, it's us the costumers, who buys and uses your products. And the motto of each and every company should be to provide the best service possible and not to cheat the customers (can be sued). Tata Photon Whiz, which has a speed of 153kbps (as they have mentioned) is not so true. It took me 5minutes to load this page with signal strength of 94% (the ugly truth) and the fees are no less either. Moreover it keeps on losing connection or falls to 0.00Kbps most of the time with the same signal strength (surprising huh?). Other net providers offering a speed of 128kbps is ten times more better than Tata Photon Whiz and with a lower fee (in this case Photon + also).
Sir/madam, when are you fixing this problem? wat are you waiting for? someone to sue the company? or planning to bring more of the same products with more attractive offers into the market?
PLEASE REPLY.( If not, give your excuse to the customers)
D
User
Uday  
 
153Kbps = 15KBps
This is maxium donwload speed (15 KBps) that is commited by tata. If your data plan is unlimited then you will never gets this speed. Also, if there are simultaneous users from where you connected speed decreases. I am also customer of tata. I used their service in past. This is my experience. I have also bad experience with their service. I suggest you that see first difference between kb = kilo bits and Kb = Kilo Bytes (1 Kb = 1024 kb). Our browser shows speed in KB and tata presents their speed in kb .
 
my whiz is not connect to the net. and giving the "678 remote computer did not respond" error regularly. my whiz number is 9218895845 and my mobile number is 9625114305
 
Yes, TATA photon is very poor in performance in all service with unexperienced persons.I too suffered the same. My TATA Photon no is; 9244207037.From coimbatore
 

poor service - Tata Photon Whiz

they sale this product by saying this 153 kbps speen but it never connect this speed it connect approx 40 to kbps speed .company are make fool to people .
A
User
Harish  
 
Hai i am Harish tata photon whiz mobile broadband speed is very low 153kps.so work speed very slow.please request for increase the speed and inform that.
My Poton whiz -9278704927
 
TATA PHOTON POOR SPEED COMPANY CHEAT THE USERS
 

not much speed as expected - Tata Photon Whiz

I bought photon today(07 Dec 2009) and used for 3 hours i can't download any files with much speed. It is very much slow than ordinary dail up connection. please erect as many towers as possible. give us reliable speed. It even takes much time to load google home page. Utter slow.....
 

Non working of photon+harassment - Photon

Dear Sir,
I have returned your photon to HP dealer M/s Tech Smart,Old Rajinder Nagar(9811020946) along with covering letter which your company refuses to acknowledge.Your Photon does not work and am dissapointed from services i received both by your dealer/your office.I have asked for refund/penalty on account of harrasment/non functioning and non attendence till this date inspite of your written commitment that problem will be fixed by 25th Nov.

Pls also review below mail from Tata
Thanking you
Ashwani Gupta
PS:Tatas are known for commitments/innovations/making India proud.

From: tatatel@tataindicom.co.in
To: ASHWANIGUPTA31@HOTMAIL.COM
Subject: Intimation on bill due date
Date: Sat, 5 Dec 2009 14:09:19 -0800

Dear Ms./Mr. ASHWANI GUPTA .,

Ref: Your Tata Indicom Account No 905834437

Greetings from Tata Indicom!

We always endeavour to offer you world-class products, and provide all the benefits that enable you to make the best use of our services. In our effort to protect and safeguard your interests, we have introduced a free email alert service on your product usage and other services.

Your payment of Rs. 523 for the month of NOV-2009 is due by DEC 09. We request you to please make the payment by due date. For a list of cheque drop locations or cash payment centers, or for any other assistance, please visit our website www.tataindicom.com or call Customer Care at 121.

You can also view your Tata Indicom bill and make payments online through My account. All you need to do is register for the service at www.tataindicom.com.

We assure you the best service at all times and look forward to a warm and long-standing association with you.

For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on 9210000121.

Our Photon customers can get in touch with us on 1800-266-121(Toll free).We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mr. Mayank Jain on 011-66558101 in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Warm regards,

P S Rajesh
Bill Helpdesk
Customer Care - NEW DELHI
Tata Teleservices Limited
Ph: 1726550387

*******This is an automated message. Please do not reply*******

http://windows.microsoft.co
 
Hallo. I m shankar from Bhopal, using tata photon whiz, no. 9229300297 since few days. I not not at all satisfied with the speed i m getting with a promise for faster speed in comparison with other providers form the dealer.
I wil never recommend anyone to purchase this product.
I m very unhappy with the services of this product.
N
User
Ravi Oberoi Tata Photon Internet Services  - Baddi, Solan, Himachal Pradesh, India
 

Plan not changed Complaint - internet services

To,
Bsnl Manager,
This is in regards with the tariff change request which I had made on 15 Nov 09 on customer care i.e. 1504 regarding my plan change from home plan 250 to home plan unlimited. As confirmed with customer care 2 times they informed me that request applies from 1 dec 09 and when I asked for a request no so he said we don’t had a request no and it will changed as per your request.
Now I was using my services as with the understanding that it is changed from 1stt dec but on 3rd date I had pop up that my 1 gb usage is over and press “I AGREE” to continue. Since I was using my internet as per my internet plan….
When I had visited BSNL OFFICE for my plan change details I got to know that I had to gave a written request and then it will be changed…..
The Person named Mr. N. N. Thakker (Railwaypura, Ahmedabad) said he is not been concerned to the matter and can’t above to do anything related to this matter.
My phone no is 079 22167321
registered name: indrapal Oberoi

Requesting you to look after the matter and revert with the quick and positive reply…
Waiting for your earlier response

Thanks
Indrapal Oberoi
 
hi i m manish arora from kichha u.s. nagar u.k., my tata photon whiz mobile speed is very low 115kpbs. so work speed very slow . please request for increase the speed and inform that
MY PHOTON WHIZ 9219620919

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    Tata Photon Whiz - POOR TATA PHOTON WHIZ SPEED