[Resolved]  Tata Power Ltd — High Bills in Comparison to Reliance Energy

Address:

Maharashtra

Date: 05th August 2010

To,

Mr. Raghav Vasudev Hegdekar,
Chairman,
Tata Power Co. Ltd,
Mumbai

Sub: HIGH BILLS / HIGH CONSUMPTION UNITS

Dear Sir,

I am Shailesh Nandlal Dudani, residing at Flat No:202, 2nd Floor, "E" Wing, Ganga Estate Co-Operative Housing Society Ltd., Off Sion Trombay Road, Near RBI Quarters, Behind Atur Park, Chembur, Mumbai - 400071, I am an ex Tata employee who has served one of the Tata Company at a respectable position.

We have recently taken a New Tata Power Connection to our house & have discontinued Reliance Energy, which we had since the BSES was taken over by Reliance and to our "SURPRISE" we got the shock of our life when we received the first bill for two months combined for an amount which till date in our whole life we have never received from any electric company and neither have we ever consumed so high number o[censored]nits ever in our life as was mentioned in your first ever bill received by us at our home.

When we informed your toll free numbers, the staff asked us to call another office and gave us another number where they took the complaint and gave complaint number TPC 11186959 dated 10th July 2010, but till date after nearly one month we have yet not received any reason for such a HIGH BILL and we were assured that someone will come to check the meter and verify if any error is there while installing the New Meter, but till date neither any person nor any phone call to check the same nor any concern from any person working in customer care.

Now, if this is the manner in which TATA POWER functions then why should companies like Reliance not have the upper hand to distribute leaflets or pamphlets regarding the mismanagement of the Tata Power, and bring shame to a Tata company which is a PRIDE FLAG of we all Indians, it is only a sad situation that a customer has to write a letter to the Chairman of the company for a complaint not being attended.

We paid the full amount in good trust that, a Tata company shall take care of its customer, but we were wrong in our thinking, so may be we should stop to pay all your bills and thereafter later someone from the debt collecting department shall come and thereafter take concern and cognizance of the complaint. Not only correct the meter, but also repay the excess amount paid by us in good faith.

The worst part is we were informed that, the person who has installed the New Meter was a Reliance Line Man which we have discontinued and not a Tata Power Line Man from whom we have taken the New Connection, since it seems there is some understanding between the line man of both companies and they do create problems in the lines of the meter connection of customers who switch the companies and they in turn get some benefit from there company to do so, well if this is true then it shall be better to go to the consumer court and sort out the matter so as to make sure this non sense is stopped and the necessary action is initiated at the earliest.

Well, I sincerely make a request to you to kindly look into the above matter and to please reimburse the excess amount paid to the company in good faith and more importantly correct the meter settings immediately and avoid taking customer complaints for granted for good, since you are working for the most prestigious house in the country which is recognized in all parts of the EARTH as a good respectable and transparent company and known for there customer care, for which the Taj Hotel Terrorist Attack after math is a proof, when Mr.Ratan Tata announced the benefits for all the deceased people whether employee or guest or anyone in the premises of the Hotel.

Hope, you shall take the necessary action and steps to make the necessary corrections in the above complaint and not force me to go to the next step, that is to write to the higher persons sitting above you.

Thanking You,

With warm regards,


Shailesh Dudani