[Resolved]  Tata Power — Wrong billing and payment history

Address:

Thane, Maharashtra

I have made the payment of may 2013 month bill on 13.05.2013,but the company says i have paid the bill on june,so they levied delayed payment charges on my next bill,So i launched a complain at the Customer Relationship Center,Bhayandar Complain no:[protected] , but it has been 4months long nothing has been done yet,and when i call customer care they says that it is still under process and according to company policy a complain should be resolved in a month but it has been more than 4months but yet unresolved.Now i need to charge company for the mental agony faced by me.Last year to similar problem was faced by me and it was resolved after 3 months.Now i need to file a case and charge the company for consumer harassment and mental agony caused to me by the company.I have all the had copy of the documents with me