[Resolved]  Tata Sky — about subscribing the service

Address:Chennai, Tamil Nadu

Hi All,

I'm Bala, I have subscribed Tatasky normal setupbox connection (not the HD one) . before that , i had a conversation with Tatasky customer care Agent,

He said , the standard package will get two regional pack (hindi/telugu/tami/etc) English new channels and English movie channels (HBO , StarMovies etc ) .

(so, i unsubscribed from local cable channel connection, costs Rs.110 per month , which does not provide any English movies channels other than MOVIES NOW, just because to get more English movie channels , i switched for Tatasky connect cost Rs.150 per month and other costs for antenna/dish , cable and set-top box)

But later on , I came to know that, i have to subscriber for English movies channels separately with cost of Rs.60 per month ,

So, Now my monthly expenses for TataSky is Rs.210 ,

Here, what i want to convey is , Before you go for any satellite TV connection , Please get the information clearly from any of the local agent for the satellite TV , don't believe on the words of call center representative , even if you ask any questions specifically, they will simply say YES for all your question , as to meet your expectations .

Better you can go with the local cable channel , Of Very less investments and less rent per month.
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Aug 13, 2020
Complaint marked as Resolved 
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sir i have paid Rs 1785/- on6/11/2014for six months semi annual super pack. I have been a customer of tata sky for the same package for last almost 5years.Today the service is deactivated. on contacting call center today, i was told that i have not informed them what package is sought THEY KNOW THAT RATE CHART FOR THE SAID PACKAGE IS RS 1785/ ALSO I AM CONTINUING THE SAME PACKAGE FOR SO LONG TIME, THEN HOW YOU CAN DISCONTINUED THE SERVICE? WHEN I CONTACTED TATASKY HELPLINE IN THE NOON, THE SUPERVISOR ASSURED ME THAT MY COMPLAINT IS NOTED & I WILL GET RESPONCE. HOWEVER, IN THE NIGHT WHEN I AGAIN CONTACTED THE HELPLINE, ANOTHER SUPERVISOR ROUGHLY ADVISED ME THAT UNLESS I RECHARGE AGAIN, I WILL NOT BE ABLE TO VIEW THE PROGRAMMES. HE ALSO ABRUPTLY DISCONNECTED THE CALL. I HAVE NOT EXPECTED SUCH BEHAVIUOR FROM TATA SKY. I FEEL CHEATED./EXPLOITED.

ID [protected] KABI BANERJEE, MUMBAI

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