Services withheld despite payment
ID NO. 1029925326
My first complaint for a "URGENT PAYMENT REMINDER" message appearing in the centre of the screen was conveyed to the call centre on 26.05.2012.
The Call centre asked me to keep my TV set on assuring that the matter would be resolved within one hour, I have been calling the call centre for 5 days now and the matter has not been resolved till date. It is very irritating when like trained parrots the call centre employees keept on repeating their same memorised lines and my queries and complaint fell on deaf ears.
My loss - Money spent on phone calls and holding the line for half an hour per call, waiting for the cal centre employee to get back to me with information. My energy and loss of peace when the Call centre employees - Arjun,Deepak & Rajeev (probably senior) kept on repeating that the matter will be resolved within one hour- Knowing fully well that the matter has maintained its status quo for the past 5*24 hours. The electricity i spent in keeping my TV set on. I am feeling bad that even a business concern like Tata's can give false commitments for 5 days at a stretch with least sensitivity to what was being said.