[Resolved]  Tata Sky DTH TV — TATA SKY - Poor Signal due to rains and Charges for exorbitant engineer visit

Address:

South Delhi, Delhi

Hi,

My subscriber Id is [protected] and the registered mobile no. is [protected]

Since the month of July we have had a poor reception /signal as soon as the rains began. After regular follow ups at the Tata Sky Call center and online complaint on www.tatasky.com on 21st August 2010 we were promised an engineer visit free of charge as they acknowledged that the fault is from their end. We received three calls by different executives asking us for a repeated explanation about the issue and confirming the visit of the engineer FOC.

The Engineer never visited. And post that we kept trying to follow up with the Call Center no. and it was continuously non responsive, even after waiting for 4-5 minutes and we could not establish contact with them. On Sep 20, 2010 after waiting for 8-9 min on hold an executive responded. She said we did receive the complaint but it was cancelled without us saying anything so. I requested to arrange another visit, on which she said it will be Rs. 350. After multiple reiterations that the fault is on their end and they should charge for it when they promised and not delivered. Her supervisor was stern, pushy and refused to budge on the charges.


Tata Sky’s quality of reception as well as promptness has deteriorated. On every instant that they get they increase subscription charges. The governments idea to introduce DTH was to protect consumers from the menace of Cable Operators and standardized charges. But the scenario seems the complete opposite and they keep inflating prices without any heck and cause. I think they are charging for Amir Khan’s fee and heavy advertising. And new channel added always a new banquet asking for money. While others in the competition may be equally priced but definitely provide better service as we used Airtel for 3-4 months and were happy with the quality.

I would lastly recommend consumers to carefully choose their DTH operator and trust me be were better off with the Cable Wala’s personalized service, value for money delivery.
Please guide us how can we file a case in the consumer court and ask for a refund for the 2 DTH boxes we invested Rs. 8000 for and harassment that we underwent.

Warm Regards,
Mrs Uma Anand/ Ankita

Unsatisfied Consumer!!