[Resolved]  Tata Sky — change mobile number

Tata Sky — Non-performing TATA SKY DTH

We are a government of india office - PESB (Public Enterprises Selection Board), functioning from 5th Floor, Block No.14, CGO Complex. Tata Sky DTH connection was taken through M/s Sambu Shree Services. However, the TV shows "No Signal" for the last four days.
When the given telephone No.[protected] was contacted no satisfactory response is being given. The person attending the call first asked me to call on No.26692377 but there was no response. When contacted again he gave another No.49266666. But again there was no response on this number. Again he was contacted and i was asked to try No.[protected] but this number too none is attending. Now, when I am trying the first number, the persons is disconnecting our call.

We subscribed two TATA SKY DTH connection (ID No. [protected], Digcom No.[protected] and Dig Card No.[protected] in March-April, 2010 for one full year (all channels).

It is very unfortunate that a product of Tatas, being headed by the Shri Ratan Tata, is not giving satisfaction to the customers. We are sure, the distributors are not cooperating and perhaps interested in maligning the name of the Tatas.

Ours is a Government of India office and such response from Shambu Shree Services is disappointing.

Request for suitable and immediate action

Under Secretary (PESB)
Deptt. of P & T
Govt. of India
Ph: 24361632 & 24362843

I have many complain to Tata Sky customercare centre by phone[protected] for our Tata Sky not working from last 10 days.
They have false commitment for all time..till date i am facing problem..

My Subcription No. [protected]
Name : Asit Patel

Plz do needful for above problem immediately.

Tata Sky — tata sky connection installation

Sir,
I have booked new connection of TATASKY DTH on 7-10-10 through On line & paid Rs 3500/- and they have issued an ID [protected] confirming that this connection will be activated within 48hrs and handing over ther requiste hardware like setup box etc, but 48 hrs are allready over nad I have taken up telephony with helpline 10 times on number[protected] and people attended the calll as follows:
kuldeep
priti
simarjeet
ankur
raj
shivani etc ect.
but no result.
I am still waiting for any hardware and activation of your connection.
as a consumer, the services committed within 48 hrs during order is not fullfilled so please take necessary action aganist tatasky dts service provider.

Tata Sky — DD CHANNEL NOT FREE

tatasky me jab bal khatm ho jata hai to dd ko band kar dete hai jab ki dd ko band nahi kiya jana chahiye .aur mene do saal pahle tata ke tin connection liye the ab 1 ko band karna chahta hu to band nahi kar rahe hai.bolte teeno connection band karna padega custmer care me mujhe bataya jaraha thaki 1 box band hoga par fir bole ki hamare bade adhikari bole ki 3 box bandh ho jayega matlab hum bewkuf hai free me unko 1 box ka paisa dete rahe pls mera kuch karwaye free 150-00 monthly 4 mounth se j raha hai mera paisa reuturn karwa dijiye

Tata Sky — Slow Service

I have just bought New LG LED TV so i got FREE TATA SKY as a festive offer,as per instruction sent the message on concerned number.Even they confirmed my connection also.Now its been 3 days but i no body has came yet to install the set up from company. Very poor slow Service from TATA company , it was not expected.

Tata Sky — VERY POOR CUSTOMER CARE SERVICE

TATA SKY CUSTOMER CARE SERVICE IS UNRELIABLE , PROVIDES FALSE UPDATES , NO COMMITMENT.

HAD SUBSCRIBED FOR TATY SKY ON 21/10/10, ON 23/10/10 WAS TOLD THAT THE ENGINEER WOULD COME FOR INSTALLATION ON 23/10/10 . HOWEVER HE NEVER TURNED-UP

CALL THE CUSTOMER CARE AGAIN ON 23/10/10 AND WAS SUPRISED TO KNOW THAT NO SUCH CALL WAS INITIATED. NO CLUE AS TO HOW THE TATA SKY CUSTOMER CARE HAD CONFIRMED 23/10/10 APPOINTMENT, WAS AGAIN ASSURED THAT ON 24/10/10 THE EXECUTIVE IS EXPECTED TO COME WITH HARDWARE. ON 24/10/10 WHEN I CALLED UP , AGAIN GOT A SUPRISING ANSWER FROM THE EXECUTIVE "NO SUCH APPOINTMENT:.

FED-UP WITH ALL THIS, SPOKE TO THE SENIOR AND LODGED COMPLAINT (complaint #[protected] AND WAS ASSURED AGAIN THAT THE EXECUTIVE WILL DEFINITELY COME ON 27/10/10. WHEN ASKED WHAT'S THE GURANTEE , THEY SAID WE HAVE A COMPLAINT AND EVERY COMPLAINT IS RESOLVED IN 24HRS.

ON 27/10/10 , TOOK LEAVE FROM OFFICE AS I HAD TO REMOVE THE GRILL AND MY PRESENCE WAS REQUIRED FOR INSTALLATION. CALLED UP CUSTOMER CARE AT 3PM AND WAS ASSURED BY THE CUSTOMER CARE THAT THE EXECUTIVE WILL COME AT 5PM AND COMPLETE THE INSTALLATION.

AT 4PM CALLED-UP AGAIN AT CUSTOMER CARE TO CONFIRM . BUT WAS SUPRISED TO HEAR FROM THE CUSTOMER CARE THAT THERE WAS NO SUCH APPOINTMENT . I WAS ZAPPED, ASKED THE EXECUTIVE TO TRANSFER THE CALL TO THE SENIOR . THE SENIOR AS USUAL ONLY HAD TO SAY THAT WE WILL TRY OUR BEST. SHE WAS MORE HAPPY TO CANCEL MY SUBSCRIPTION AS THAT WOULD HAVE ENSURED THAT THE SLA IS NOT BREACHED AND WITHOUT MY KNOWLEDGE RAISED A COMPLAINT FOR CANCELLATION REQUEST AND HAD DISCONNECTED THE CALL.

HAD CALLED THE CUSTOMER CARE AGAIN AS THE CONVERSATION WAS INCOMPLETE HOWEVER FROM THE CUSTOMER CARE GOT TO KNOW THAT THERE IS CANCELLATION REQUEST. WHEN ASKED WHO WILL BEAR THE EXPENSE OF ALL THE TROUBLE THAT HAS CAUSED TO ME, THERE WAS NO ANSWER. HAD FORCED THE CUSTOMER CARE TO CANCEL THE CANCELLATION REQUEST AS I WANTED TO ESCALATE THIS TO THE SENIORS.

I WAS TOLD THAT I CAN ESCALATE THE COMPLAIN THROUGH MY TATASKY.COM HOWEVER WHEN TRIED TO LODGE THE COMPLAIN THERE WAS NO SUCH OPTION .

WE'VE ALWAYS GONE BY TATA BRAND WHICH ACTUALLY MEANT :"TRUST" HOWEVER I'VE REALISED THAT WITH THE CHANGING TIME TATA'S HAVE ALSO CHANGED AND ARE NO MORE TRUSTWORTHY.

ASK ANY INDIAN ABOUT TATA'S THEY WOULD STRONGLY RECOMEND TATA'S AS THEY CAN BE TRUSTED HOWEVER THE IMAGE IS CHANGING AND I CAN SEE THAT.

IT HAS TAKEN DECADES FOR TATA'S TO BUILD TRUST IN PEOPLE BUT NOW I CAN SEE THAT MOTO HAS CHANGED.

MY SUBSCRIPTIOBID : [protected]
SERVICE REQUEST ID: [protected]
COMPLAINT #[protected] ,[protected]
CUSTOMER CARE NUMBER :[protected]I WOULD HAVE MADE MORE THAT 20 CALLS AND ALL CALL ARE CHARGEABLE)
SOME OF THE CUSTOMER CARE PERSONNEL INTERACTED WITH : JHAKIR, MUKESH,ARCHANA AN SOME MORE WHOSE NAMES I DON'T RECOLLECT

Tata Sky — desired channels not available

i have four connnections of tatasky,but when it comes to viewing favourite channels like ZooM tv ,its not available,why have we spent money when they just decide to discontinue,Dth connections is not something that u can change at a drop of a hat.This is after i pay annually they decide to discontinue ZOOM tv on the 1st of october,so whats left for us....only saas bahu ???? I think that is the real tatasky ! I'm stuck, wish I had never bought the connections.Thought Tata's have a standard..........feel cheated!!!

Tata Sky — DIGICOM NOT WORKING

MY DIGICOM NOT working since 20 october. I have allready complaints on 21 oct,22 oct ,25 oct &27 october2010 on your no[protected]. MY ID is [protected].MY COMPLAINTS REF NO Is 1-[protected]

i have the same problem.
tata sky customer care does not care at all.

Tata Sky — Zero Service

I am a subscriber of Tata Sky DTH. Because of the Big names involved & their big promoses and 'Mr. Perfectionist" as their Brand Ambassador, I had no doubt when I decided to become a subscriber in 2008. But, recently when I faced some technical problem, I had a bitter experience and found their service is just like any next door cable operators. After three days since I lodge my complaint I came to conclusion that their service is just opposite to their slogans " Isko laga dala to life ....... ?" . I would request everyone reading this message that "Please, please donot get carried away by their misleading promises like me". I have recommended many since I become a subscriber, but now I will tell everyone / pass messages in every possible way that "Tata sky is not in a position to replace a DIGICOMP of a subscriber residing in a capital city and at a distance of 2 kms away from Deputy Commissioner's Office even after 82 hrs of lodging the complaint". So, " Beware anyone who intends to become a Tata Sky Subscriber residing in rural India. It may also be stated that they have not stopped debiting my account even though they have failed to execute required service after 82 hrs of lodging the complaint. This is simply "DAY LIGHT _ _ _ _ _ _ _ ." Necessary action from concerned authority for stopping such harrasement is highly appreciable.
My complaint(doket)no. with TATA SKY is 1/[protected] lodged on 27/10/2010 at 9 am.

TATA SKY should change their slogan from "ISKO LAGA DALA TO LIFE ZINGA LA LA" to "ISKO LAGA DALA TO LIFE BAKWAS KAR DA LA".

I am a Tata Sky DTH subscriber and my subscription ID is [protected]. Last week my digicomp stopped working and accordingly I lodged a complaint on 27/11/2010 at 9 am. Doket no. is 1/[protected].Sicne then no action has been initiated from their end except false promises to solve at the earliest. But, they have not stopped debiting my account instead of the fact that I have informed the matter to the concerned Nodal Officer, Andhra Pradesh. I find Tata Sky is worst service provider in the field. Even, their Nodal Officer is also inactive. Concerned authorities may kindly extend their helping hand to solve the problem. Anyone, intending to become a Tata Sky subscriber, should give a second thought. "Isko Laga Dala To Ek Harassement Ko Bula Dala".

Tata Sky — Misleading advertisement & Promos

Dear Sir or Madam:

This is to bring to your kind notice the misleading advertisements & promos being done by Tata Sky for marketing their Add on Packages. The package is called "ADD-ON PACKAGE" but you need to sing up for it for a minimum of 3 months. This was not the policy in the past & one could subscribe to an Add-On pack for a month. So, if I want to watch the India-NZ series on Neo, I need to sign up for it for 3 months at a minimum which is an absolute rip off of the consumers money. Why can't I subscribe to the channel for a month? I understand pro-rated doesn't really work as consumers will activate only for the days they want to watch cricket but a month's time is good enough. Why do I need to sign up for 3 months at a minimum?

Pls look into the same. I am sure there are many others like me who are facing the similar problems.

Thanks & Regards
Subhash Shah

Tata Sky — i want the director

i want to the contact of companies directors email contact

Tata Sky — registering complaint

i have taken a tata sky connection with six months recharge
and opted for optional package for sports and active package for one month,
once activated they dont have a system to discontinue and they start deducting extra package per month.
once the balane reaches zero,
still their system dont stop and they make it negative,
with a message that your transmission is disturbed due to rains,
whether you have rains in the city or not.
then funny sms and messages start to appear on your regeistered mobile no and tv screen.
THE CALL CENTRE GUYS ARE NOT ALLOWED TO BOOK A COMPLAINT TILL YOU HAVE A POSITIVE BALANCE.
YOU SCOLD THEM TO YOUR HEART,
YOUR WIFE AND CHILDREN SCOLD YOU FOR DISTURBING THEIR SCHEDULE OF SERIALS AND GAMES AND CARTOON FOR A WEEK , THEN YOU THINK ITS MUST BE THEIR SYSTEM'S MISTAKE.
THESE CALL CENTRE GUYS MUST BE INNOCENT PEOPLE AND THEY REALLY CARE.
SO AFTER GETTING BORED YOU SAY F... OFF TRY ONCE MORE.........................
THEN YOU TELL THEM PLEASE DO NOT SUBSCRIBE ANY ADDITIONAL PACKAGE AND KEEP MY T.V. WORKING FOR THE NECT FEW MONTHS NAD LET ME SLEEP IN PEACE.
THEN AGAIN THE SAME STORY IS REPEATED TO MAKE YOU PISS OFF..................
THE SAME CALL CENTRE GUYS LISTENING TO YOUR SCOLDING WITH EAR PLUGS IN THEIR EARS AND EAR PHONES AT THE TABLE FOR 15 MINS...............................
MEANWHILE THEY WILL TELL YOU TO BE CALM AND USE DECENT LANGUAGE AND THEN AGAIN GO FOR A COFFEE BREAK ,SMOKE A CIGARETTE , TALK TO THE GIRL FRIEND WHO THEY IGNORED FOR THE SAKE OF NEW ONE RECENTLY FOUND, SEARCH WHERE SHE GOT A NEW FRIEND OR IS STILL MISSING HIM OR NOT ?
COME BACK AGAIN TO SEE IF YOU HAVE CALMED DOWN OR NOT ?
IF YOU HAVE CALMED DOWN FINE OR ELSE SOME OTHER TIME PASS AT THE COST OF YOUR PHONE CHARGES
WHICH I AM SURE MUST BE PAID ON PER SECOND BASIS AS THOSE INTERNATIONAL CALLERS GET FOR TALKING ABOUT YOUR S... DREAMS AND MAKING THEM COME TRUE.
THEN YOU TELL THEM POLITELY THAT YOU WILL REGISTER YOUR COMPLAINT IN CONSUMER FORUM WHICH MAY BE REGESTERED OR NOT YOU DONT KNOW ,WHEN YOU WILL GET IT REGISTERED DONT KNOW, IT IS FOR FUN AND FREE TIME AVAILBLE THAT I THOUGHT TO WRITE IT DONE FOR THE AMUSEMENT OF ANYONE WHO READS AND UNDERSTAND THAT THIS IS INDIA
YOU MUST NOT ASK FOR ANYTHING BE IT SERVICE OR PRODUCT BECAUSE ONCE YOU PAY, THEY DO NOT RECOGNISE YOUR NEED AS THEIR PRIORITY.
SO BE PATIENT AND DIE IN PAIN..................
AS YOU ARE A CUST-O-MER- SO KUSHTO - SE - MAR
MY TELEPHONIC COMPLAINT NO IS 1-[protected] GOD KNOWS WHAT THIS NO MEANS TO THEM.
HOT NEWS RATAN TATA REFUSES TO PAY BRIBE .............TO OPEN AIRLINES..............
BUT HE DOESNT KNOW WHAT GOES ON IN HIS COMPANY .............SHAME FOR HIS NAME.

the same is the case with me also i had asked to deactivate and they have not responded and now deducted another two hundred, i think they need a lesson in basics...
they should stop the service or this practise or they will be f... off ...
soon ...

my compaint was the same customer id [protected]
compaint no 1-[protected]request to stop the additional channels

Tata Sky — Pathetic Service, Strong Procrastination

Hi,

I have had some trouble with a Tata Sky Set Top Box, the box has not been functioning, I have filed a complaibnt for replacement one week ago, I have had to call them everyday and keep requesting but no body responds, the customer service desk is unprofessional and needs training in soft skills they have no direct connect with their service/techincal teams and keep procrastinating, I was committed 2 hrs, then 24 hours and then 72 hours and now a week.
Most times they just hear me out and hang up, I stressed with their behaviour and moreover have not had access to television for a week, it seems like were living in some stone age time where I have to keep begging a Company to provide me with a replacement for a product which I have paid money for.

I wish therer would be strong action taken against them

Tata Sky — RADIO CHANNELS

sir
my name ashok khade
i have tata sky id [protected]
i contact so many times to tata sky
about ALL INDIA RADIO or RADIO CHANNELS
but tata sky not add this channels it is FTA
channels
even tata sky pack cost is very high

Tata Sky — Fraudulent charges & disrupt services

Hi,

I have been using tata sky connection for quite sometime now. Just a little while ago I got Sony Max added to my pack which worked fine for sometime and started giving problems. After numerous calls I was told there is some problem with the set-top box and the engineer would visit and rectify the problem. For a channel that costs Rs 30/- month I paid another Rs 350/- only to get it work. The apathy didn't end there. Later on I was sold the Advance Cricket Pack (New Sports & Cricket - Rs 320/-) on the pretext that it's gonna be hassle free and I won't have any problems. After numerous calls and follow ups the problem remains the same. I can't all these 3 channels working on my set-top boxes.

After numerous follow ups a new engineer paid the visit on 17th Nov'10 and changed the part. The engineer revealed that the part changed earlier was substandard and low quality and now he has changed this with a new part.
I was assured by Mr.Manjunath from Bangalore office that no money would be charged this time but even then Rs 350/- has been deducted from my account.

Tata Sky Engineer - Mr.Ritesh (Contact No. [protected])
Tata Sky Customer Care Executives - Mr. Manjunath / Ms. Bhavya
Tata Sky Service reference numbers -

1-[protected]
1-[protected]
1-[protected]
1-[protected]


Regards,
Himanshu Raina
Customer ID - [protected]