poor customer care
I am a regular Tata Sky subscriber for the past 5 years.I for got to recharge before due date and then recharged for an amount of Rs 500.Tata sky did resume services following the recharge but the screen is continuously showing an error message on every channel (picture uploaded).I called up the customer care people 5 times.Each time they said they are in the process of rectifying the problem.I have even talked to the " SUPERVISOR" level twice, but all I have got are same lame answers like:
" We are sorry for the inconvenience caused"
" Will get back to you in 24 HRS"
" I will personally call you"
" I ensure we will have the same resumed"
Nothing has worked, I safely assume by asking for my refund I am justified I have been harassed to an extent I am forced to take this to the consumer courts. The careless attitude and the lack of basic civility towards customers.
Supervisors I talked to were Avinash and Yasmin . It seems that all have been trained to the last line in the same selection of words and sentences.
Truly a humiliating, waste of time,money, energy and a frustrating experience.
In this digital age they cant even rectify this simple problem.Its been almost 24 hours following the problem and they have till now made deductions for daily usage for 2 days and yet not have corrected the problem.I am fed up of Tata Sky.I totally recomend pls do not opt for TATA SKY.