[Resolved]  Tata Sky — refuse to refund my advance balance

Address:

Uttar Pradesh

Hi,
I was using Tatasky connection since 2007 with subscription ID- [protected]. On dated 1st dec. 2012, I faced problem with my set top box. It was not able to receive DTH connection but rest all functionality in the settop box was working fine. I called to customer service desk and log a complaint for the same. When their service engineer has visited he asked me to replace my set top box with new set top box without investigating any issue in my set top box. He informed me that the new set top box is available in 990 rs which will be deducted from my account . The reason given for replacement of set top box is - since my connection 5 year old and as per company policy I need to purchase a new set top box by paying 990 rs also there is no other option available for me.
I again called to customer service box asd inform them that the new connection is available in market ny paying 1400 rs with lots of other benefits instead of paying 990 for new set top box so i would like to go for this is the reason i would like to cancel my tatasky subscription also i have asked to refund my advance balance of rs 256 which was present in my account.
The customer service executive has refuse to do so and given me reason that as per their company policy they cannot refund my advance balance which i had paid to them as my monthly service and was present in my account on dated 1st dec. 2012.
I have mailed them 5 time on [protected]@tatasky.com but i did not got any response from their end except the confirmation mail.
I have raised the complaint again on dated 3rd Dec with reference number 1-[protected] but i have got the same remark . Even I have talked to them on 4th, 5th and today i.e. 6th on call but they are continuously refusing to cancel my account and also not ready to refund my balance amount the excuse they are giving is ""AS per Company Policy , They Cannot refund my advance balance"

Through you I would like to file a complaint against tatasky, its a clear case of cheating the customer, If I am not using their services and willing to opt out from their services and paid something in advance then Why I am not entitle get my advance back if i am ending my services with mutual consent.