[Resolved]  Tata Swach - Online Order - Damaged Goods Received — Misleading Customers

Well, we wanted to buy an offline/storage water purifier. Since we didn't want an RO water purifier, and we heard that pureit uses chemicals to purify the water, which has been proved harmful by experts, so we settled for swach, since it isn't RO, uses no chemicals, and can store 9+9 litres of water.

Now, I will not talk about the product quality and performance, rather I am posting this review to highlight the fraud Tata is committing with people.

As most of you must already know that Swach is advertised to have a capacity of 9 + 9 Litres, and that plays an important role in your mind, when you go out to buy the product, as it did in our case.

Now, we filled the upper compartment initially with 9 litres, and then gradually it went to the lower compartment and so we filled the upper one again with more water.

Later we found water spilled around Swach, and we were confused as to where it was leaking from. To our surprise, we found that it was leaking from the top of the lower compartment. We were sure we didn't fill more than 9+9 litres of water, so why was it leaking?

Seems like you cannot have both the upper and lower compartments full simultaneously, i.e., you can never have 9+9 = 18 litres of water in the purifier.

Instead you can have 9+0, 8+1, 7+2, 6+3, ..., 1+8, 0+9 litres, i.e., not 18 litres as is being advertised aggressively .

This is just a play of words by the marketing department of Tata, since both the upper and lower compartments do have a capacity of 9 litres each, but still they cannot be full together.

So essentially Tata is misleading people who are paying for the product for an advertised capacity of 18 litres, which is a total lie. Also I don't understand why this product needed to have such a modular design, i.e., if the lower and upper compatments were joined, this problem wouldn't have existed.

I don't understand what's wrong with Tata, and why is it rolling out substandard products in the market. It used to be a good company, but now it's just a sham.

I hope this review lets other buyers have a good sense of judgement when going out to buy a water purifier.

PS: Please don't consider this anti-tata propaganda, I am not an agent of any other company, in fact, I'll go on to say that most companies out there are misleading or plain robbing the consumers of their hard earned money.
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Aug 13, 2020
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