Tata Swach - Online Order - Damaged Goods Received — WORST SERVICE | |||
I brought Tata Swach 4 months before. I had a problem 1st month from the purchase date. I called to the customer care they sent the Technician and sloved that problem. The problem is Water is not coming from first container to second container. If it comes means water is not purified. 1 week before i had the same complaint .. Called the customer care peoples 4 times no one giving proper response.. Really frustrated about this product and the WORST Service. Was this information helpful? | |||
 4 Comments | |||
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Dear Smita,
We are sorry for the inconvenience caused. Please contact our customer care executives at[protected] or email your contact details and the details of the dealer at [protected]@tatachemicals.com. Our team will get in touch with you.
Regards,
Tata Swach Customer Care Team
We are sorry for the inconvenience caused. Please contact our customer care executives at[protected] or email your contact details and the details of the dealer at [protected]@tatachemicals.com. Our team will get in touch with you.
Regards,
Tata Swach Customer Care Team
Customer care No.[protected] is not working.
Dear All
We have bought Tata Swatch on 24-Jun-2012 from More (Aditya Birla Retail Ltd, R Mall, Thane). However, within a month, water stopped flowing to the lower container, hence we approached Tata Swach and same was visited by their representative and was fit perfectly.
Again within 15 days water stopped flowing to lower container, on approaching Tata Swach their representative has informed that Filter Bulb needs to be replaced and he had suggest us to purchase new Filter Bulb. We were shocked because it has not filtered 3000 liter water as it was printed on advertisement and this was same, we had given an assurance by retailer and as well as Tata Swatch Representative at time of purchase. Same is also displayed on Tata Swach Website. Hence we approached customer care, however complaint no was given assuring the visit of their representative and if in warranty Bulb will be replaced, however no one has turned up.
We kept on calling and same answer had been given. Again after few days of calling, we received the call informing us to purchase new bulb as the same cannot be replaced.
Again despite making several calls, we have been informed by their phone representative to purchase the new Filter Bulb.
Date Complain No.
03-Nov'12 154257
17-Oct'12 149263
15-Oct'12 148564
3-Oct'12 145044
23-Sep'12 142036
18-Sep'12 139921
08-Sep'12 136495
There are number of other water filters in market, but we had bought it because, it is a Tata Product, but we don’t know that Tata is also engaged in fraudulent activities including fooling people for the money.
This is really bad experience we had with Tata, whom we grown up respecting, however this has been a really letdown.
We would advise people not to buy any of the Indian company products, even if they claimed it to be better than the MNC Products.
Regards
Mileend Nadekar
We have bought Tata Swatch on 24-Jun-2012 from More (Aditya Birla Retail Ltd, R Mall, Thane). However, within a month, water stopped flowing to the lower container, hence we approached Tata Swach and same was visited by their representative and was fit perfectly.
Again within 15 days water stopped flowing to lower container, on approaching Tata Swach their representative has informed that Filter Bulb needs to be replaced and he had suggest us to purchase new Filter Bulb. We were shocked because it has not filtered 3000 liter water as it was printed on advertisement and this was same, we had given an assurance by retailer and as well as Tata Swatch Representative at time of purchase. Same is also displayed on Tata Swach Website. Hence we approached customer care, however complaint no was given assuring the visit of their representative and if in warranty Bulb will be replaced, however no one has turned up.
We kept on calling and same answer had been given. Again after few days of calling, we received the call informing us to purchase new bulb as the same cannot be replaced.
Again despite making several calls, we have been informed by their phone representative to purchase the new Filter Bulb.
Date Complain No.
03-Nov'12 154257
17-Oct'12 149263
15-Oct'12 148564
3-Oct'12 145044
23-Sep'12 142036
18-Sep'12 139921
08-Sep'12 136495
There are number of other water filters in market, but we had bought it because, it is a Tata Product, but we don’t know that Tata is also engaged in fraudulent activities including fooling people for the money.
This is really bad experience we had with Tata, whom we grown up respecting, however this has been a really letdown.
We would advise people not to buy any of the Indian company products, even if they claimed it to be better than the MNC Products.
Regards
Mileend Nadekar
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+91 22 6643 7400
Leela Business Park, Andheri - Kurla Road, Andheri, Maharashtra, India - 400 059
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Tata Swach — Worst Service
I have purchase Tata Swatch from a local dealer for 1000/- in June 10, after a month the filter machine was not working properly the black water was coming, then i called up in call center i got the response but the Guy was not helping out. then every time he was taking 100 Rs from me to visit & check the Tata Swatch ,that to one day two boys came to my place drunken to check Filtre and took 100Rs from me again.
Till Date i have wasted near about 2000 Rs on Tata Swatch.
So my opinion is DONT BYE TATA SWATCH.....
Smita