Tata Teleservices Complaints & Reviews

Dear Sir,
I had purchased Tata Docomo Post paid connection with 2 Sim cards, I used them and paid all my dues on time. When I thought to dis connect the connection as I was using them hardly, I called the Customer care of Tata Docomo on March 21st 2013. They told me that pa your unbilled amount, and they will disconnect the connection. I immediately paid Rs.,449.00 which includes billed and unbilled amount till 21st Mar 2013 via online payment my ICIC bank account with reference no. BIL/[protected]/Tata Docomo Final/TATADOCOMO_MICI, The executive told me that it will take approx. 7 days, I have already stopped using those card since last 6 months, still I am receiving bills from them. I received calls from collection department, every time I told them that I have already closed the card but they are not agree with this, I did not make a single call from last 6 months from those cards, they are still charging me Monthly rental and now from last 3 days I am receiving calls from legal department and they are not at all listing me. They are threatening me with abuse language. I want to lodge a complaint against them for mental threatening and harassment.

Dear Sir,

I am extremely disappointed with the Sales Agents which are selling tata photon connection outside Wipro office in Hinjewaadi phase 2. They don't know their job, and at the end customer is facing the burnt.

I took tata photon 3G corporate connection(Rahul-[protected]) from Gajanan Enterprices (Office No. 6), Indraprastha Mall, 2nd Floor, Mitramandal Chauk, Pune 411002). This fellow doesn't even know how to write English, gave me the dongle, and while noting down my address, didn't bother to write it properly. He said it's not needed, and my photon will be activated in few days. After lots of follow-up, my tata photon got activated. But within few days, it was deactivated again, due to -ve address verification. I again called Rahul, offered him to give my full address proof, and was ready to deliver at his doorsteps, but he said it's not needed and my tata photon will be activated. It was never activated. I called customer care, they asked me to visit local tata photon office, which I did, but I was told that they don't handle corporate connection.

I am in a catch 22 situation. This person Rahul or his boss Vikram is not picking my calls or answering my sms. I requested them to atleast give me some contact address wherein I can go and raise my concern, submit my address proof, but that also they didn't provide.

I don't know when to go, whom to approach. Kindly help to resolve the issue. I look forward in great anticipation.

My tata no is : [protected]
My account no. is[protected]

i have been using a Tata Docomo sim for around 3 years and recently the range on my phone disappears and doesn't come back. The problem of range disappearing is not new as the range would frequently go but come back when the phone was taken outside. Now once the range is lost the phone needs to be switched OFF and turned back ON for any reception. This is extremely problematic as i cannot keep switching the phone OFF and ON all through the day. Other sim cards do not have this problem on the mobile phone.

I am using Tata Photon Whiz since about 10 months. The plan was unlimited with 3.1 mbps upto 1GB and after that unlimited at 153 kbps. After about 3 months of service some call centre staff contacted me on my above mobile and blabbered something which I did not understand what he said. On hearing the monthly post paid charge shall not change I said Yes. After the talk the speed was reduced to >100 kbps and till date I am suffering with the low speed. With out fail every month a bogus SMS comes saying I have consumed 1 GB and so the speed is reset to 153 kbps. Previously I used to see the actual usage on my account. But Usage Metre does not open now. The Installation date is 15th of the starting month and bill used to be on 15th of next month. But now the date is changed to 13th.
Today at 11.20 when I was busy in another work some one saying Tata DOCOMO identity rang up to me from mobile number [protected] and started blabbering something. I told I do not want any thing and told not to disturb me. The man at the other end told Bewakoof Hai before closing. After I finished the job I was doing, I sent a SMS from my other phone [protected] saying "Yes. I am really Bewakoof to hang on with TATA PHOTON". This unparliamentary word of Bewakoof calling a Sr. Citizen of 74 yrs, a Retired Central Government Officer is fit for dragging the company to Consumer court. It is not clear why they do not send E mail to give description of any new plan. Incidentally the SMS are received 20-25 times in a month repeating the same thing. Sometime during Afternoon nap or after bed time at 2330 hrs.

Hi,

I have taken a data card from Tata docomo.no: [protected] as post paid connection on 12/7/13
But the service still not getting activated even after 2 weeks.

Whenever i am calling toll free no for getting activated.They are saying to wait 24 hrs as local reference pending ,whereas i am given the same to the sales guy all.

Some one from Kormangalam came to my place,RT Nager,Name : Kalyan. Ph no: [protected].

Manager of that shop is: Anita. :[protected].

Both the person ,not picking up my call,even don't bother to take any step for the solution

Someone from Tata Docomo,introduced as teah lead from tata docomo activation team ,Name : Paranya,is also called me on 22/7/13.And asked 48 hrs but now it is 96 hrs .

I am really getting fed up with Tata Docomo.

I need the solution ASAP or i don't need service.
Take your Plastic BOX ,And give my money back.


Thanks,
Rajib Mondal
[protected]

dear sir
my a/c no is[protected] I have complaint before 1 month to change my combo plan for my phone but there will no change in my phone they charged another combo plan in my bill which I have never request to change my plan now you service centre say me you registar your complain your combo plan change after 1 month but 1 month before same answer given from service centre but no change in my bill plan so I request u please take my complaint and change my combo plan and also change my new bill with 180 combo plan otherwise I will not pay bill amount and I want cancel my all phones I m last 5 year your customer tata give me good service but nowadays some problem of combo plan or bill amount give me bad service and In your service centre for talk to senior we wait for 1 hrs on phone they every time busy there work but not give feedback to customer after 1 hrs automatic phone disconnect and we want revise call to service centre another time for waiting to talk to senior manger please see the matter as soon as possible


best regards
nilesh

sir ,my name is Anup Ghosh i have purchase a tata safari decore on 1 oct 2012 my vehicle # Dl- 9CZ 3357 , i had a very bad experience after getting this vehicle, first two days engine problem occurs it was rectify problem engine turbo, my safari hardly done 6100 km new problem occurs gear shifting problem when i went to tata service center they said that it is a clutch plate problem and you have to bear the amount whatever the estimate come , my question is that my safari is in under service and warranty why should i pay for that, please help me in this regard.

please note i have also lodge a complaint at tata caLl center my ref no is 1-[protected]

Anup Ghosh

flat # 222 Air lines apt
plot # 5 sec-23 Dwarka

My balance is being deducted everyday.1.50rs cut evryday fr no reason.i hav no caller tune activated.nothin at al.its been happenin past a week.tried callin customer care bt sadly no response.pls look into the matter soon.
Thankyou.
Roja.a.
[protected]
Hyderabad.

TATA DOCOMO KARNATAKA - Number ported to tata not yet active
Hi ,

I ported my Vodafone number [protected] from Vodafone to tata docomo , Unqiue porting ID is VX422954 , request raised on[protected] .
On[protected] I got an SMS saying "porting will complete on[protected]" , since then my old Vodafone SIM is deactivated, but the new docomo SIM is not yet active . The tata docomo SIM does not even connect show the network . Talked to tata docomo customer care & they are not aware of how to fix it.
I have contacted 2 persons in customer care
Krishna : [protected]
Hari: [protected]
Every time I called them they convince me that it will done by 1 day, 2 day and giving all kinds of excuses. Now they are not picking my call at all.
I feel like cheated now, They took Rs.350 from me for the sim and connection. My bank transaction, calls everything messed up from the day I ported.

Please let me know when will my tata docomo be active , & who shall compensate for the financial/professional losses I incur .

My alternate no: [protected]
-
Krishna Kumar

i have lost my device and not even using it....how can they send me the billing details every mnth....[protected] my photon no.,and when i am requesting for deactivation of my account,,the customer executive is saying to pay the bala....without using how can i pay my bill...and i am not even intrstd in photon...moreover...daily they r caling and harrasing to pay the bill...im not using the device how the bill is generated every month.

I had purchased a tata photon plus 3G with number [protected] in mumbai on 13th Jun 2013 and the speed which was getting was 0.07Mbps
Almost 75% of my data was unused and it will expire in another 3 days. I had called to even customer care few times and the response which i got was "cal us after 2 hrs"( at 10 pm night).......Even today also, i visited the tata docomo office in Andheri West, they werent able to identify the issue and speaking very rudely. So please take necessary against them

Dear Mr Big Frauds at Tata Docomo (Tata Teleservices Limited)

I had earlier taken up broadband connection via Tata Docomo and after using it for a month with uninterrupted problems (yes, only the problems were consistent, not the service) I went with another provider, compared service at both ends and finally decided against using your services.

However, when I try to cancel the connection, I had tried calling your toll free numbers ( I was directed to three other numbers by the executives and finally to a outlet at Shivranjani cross roads, Ahmedabad) & to my astonishment, no one there really knew how to cancel a connection. I was asked to write to [protected]@tatatel.co.in and got response (mail sent on Tue, Jun 18, 2013 at 1:23 PM)

I keep receiving bills and further the follow up calls with threats of losing my credit if I do not pay.

This is an excellent SCAM/FRAUD/ MALPRACTICE operation you got going. I am sure you people are very proud of your deliberately convoluted mechanism to delay any attempts at cancellations.

Kudo's to your brilliant criminal minds at the management of Tata Teleservice Limited.

Finally when I had gone to your head office in Gujarat Bhavan, at Ellisbridge, Ahmedabad, and had given a written application seeking cancellation along with all my details, I was told to pay my outstanding in order for the cancellation, (which I had done promptly) & promised that within 9 hours, the cancellation would be done.

Its been 4 days and nothing yet. I was not even provided a acknowledgement of my request for cancellation. However I did get an amazing acknowledgement for restoration of services (Dated 6 July 2013). But there is no indication of any cancellation request being processed till date.

I am pretty sure that some bully will call me up to ask for payment, I just wanted my account to be closed, I have called all your toll free numbers and I have visited your outlets, been to your offices asking for cancellation of my connections and furthermore given written applications for the same at your Ahmedabad headoffice.

Now, I am making sure that every media, consumer complaint organization will know of the issue.

Oh, just in case you people do decide to respond, my account number is[protected] and Del No. is[protected]

Thank you, & have a good time swindling people of their hard earned money.

A thoroughly swindled customer.

PS. This email will be copied to the following media house. Again I seriously doubt you would care.


BBC
India Today
Hindu Daily
Gujarat Today
Gujarat Pravah
Gujarat Mitra
Grantha Lok Publishers
Economic Times
Delhi Press
Bombay Shamachar Ltd
Akrosh Weekly
Akram Vignan Foundation
The Sandesh Ltd
Saurashtra Samachar Pvt Ltd
Western Times Pvt Ltd

i have two tata mobile handset which was out o[censored]se for some time. Now i got a job in company name Indo Farm.They give me tata sim card.this sim is not working in both tata phone.when insert sim a massage came pls contact service center.Now tell me what to do.

I have till date not received my bills for the month of Dec 2012, Jan 2013 and Feb 2013. I started a chain of mail communication with [protected]@tatatel.co.in.

1. No response from the company to my complaints. Not even a single reply.

2. I have made more payment than I am due yet there is no response from the company about my bills.

3. I have been charged installation fee when the connection at this location was free. Following are the details:

Documents were submitted twice for activation of[protected] customer id.

i) Mr. Shafique Patni (#[protected]) under Mr. Ashish Dulani (#[protected]) from Tata Teleservices (Maharashtra) Limited, Voltas Premises, T.B. Kadam Marg, Chinchpokli, Mumbai - 400033 took cheque #494599 for installation charges of Rs. 572/- at

Building C5 Flat #4, Hermes Heritage Phase II, Yerwada, Shastri Nagar, Pune

in Dec/2012 withdrawn on 15/Dec/2012. CAF #[protected] was the application form id #. According to circulars at this location, installation is free. I am looking forward to reimbursement of this amount which is still pending.

ii) Mr. Manoj Kumar (#[protected]) then again collected the same documents and my current account was activated. I opted for Rs. 649 plan 512 kbps FUP standalone plan.

4. I received threat sms from some employee who did not disclose his identity claiming he was from Tata Tel Legal Department. Once again, I kept receiving threat calls from random numbers stating that a case has been filed against me. On following this up with the customer service, they confirmed that such practices are entertained by the company.

I am seeking reimbursements on the grounds of maligning someone's good reputation, emotional trauma and reimbursements still pending with Tata Teleservices. Please take stringent action as the company has not taken this seriously at all till date.

Dear sir,
I have requested TATA photon+ customer care to cancel my data card connection on 27th May 2013. They told to disconnect within 7 days and also gave one reference number as[protected]. But they are not doing what they are supposed to do. Even after sending repeated reminder they are not giving any response. My tata photon number is [protected].
Hence i request you to kindly help me cancelling the connection.

Thanks and Regards.

I had a corporate tata photon, now called tata docomo connection (ph no : [protected]) which needed to be disconnected in 2011 , as I did not need it any more and was lying unused for a while though all the payments were being made regularly. So I requested for disconnection. However they told me that I had to pay a final amount, which I paid and then the customer care checked their system and after confirming that there were no outstanding payments, they said that the connection will be disconnected and gave me the acknowledgment number (ref no :[protected] on 30th sep 2011 ) for the same. However I had been been disturbed all the time with calls on payment duemof rs 600 snd so on... now they say that the amount is due for 1490 + 750 legal charges. When all the dues have been closed out and the service disconnected , why would I have to pay more ? These incessant calls continued regularly for a while followed by notices and now a legal notice from an advocate shiva Kumar even after 2 years ! Why should I be tortured by all these and harassed by such notices ??? Just because I took a connection from the tata docomo and that I don't want to use it any more ? Now I just warn all my colleagues of this cheap behaviour and to not get into such a mess , because of the hell one can get into due to disconnection of the same. Please be considerate to the customers and don't take advantage of them. Please can you help to close out on this problem? And i really would appreciate to have reply with a confirmation that i will nor be disturbed by all such harassing mails so that i can be sure that i will Not be in trouble anymore. It's becoming to difficult to tolerate this anymore. Thanks a lot in advance.
Regards, jacintha

Respected Madam / Sir,
I had chosen Tata WHIZ PostPaid connection which was unlimited @500/- p.m. with advance payment for Rs. 2999/- for 6 months on 31.07.2011 and my link was started on 03.08.2011 (no.[protected]). After 5 months, Tatatele Executive called me up on 21.12.2011 to upgrade the existing connection Whiz to Photon+ for Rs.1000/- on advance payment which will be adjusted next 10 months @100/-p.m. I asked for my current advance payment (Rs.2999/- for 6 months) which would be completed in Jan2012 end but she told me that my current plan would not be effected and after completion of my current plan new bill would be generated / started with @100/- p.m. adjustment but in Feb2012 they claimed 575/- for Jan2012. I had complained through Customer Care but they told to pay the due immediately. I requested to lodge my complaint but in Feb 12 my link had been terminated. I wanted to know why Executive made me fool but nobody accepted my complaints. I had forwarded e-mails to Company Executive Mr. Jogesh Nair and complaint cell but no reply had been received till date except reference numbers. In May2012 I had received a phone call from Tatatele Executive named Mr. Rohit and he told me to pay the dues immediately. I told him full story and requested to adjust Rs.1000/- which I had paid for upgradation. After so many conversations he agreed and after calculation he told me to pay for Rs.25/- for final adjustment. On 23 May 12 I paid online Rs.25/- and I requested through email to close my account finally. After one year later some men are threatening me through phone call to pay Rs.1400/- (approx) immediately otherwise court case would be done against me. I could not understand as to how my complaints were not attended and why this matter had not been closed. Now I am requesting to check my complaints and take necessary action to solve this kind of harassment.
Thanking you in anticipation.
Manish Kumar Bhadra
[protected]@yahoo.com
[protected]
13.06.2013

I got a phone call from a lady (her no. [protected]) today at 11 AM telling that she is calling from High Court, New Delhi and there is a case registered in my name regarding forgery, transactional fraud, cheating, high money laundering and cheque bounce. And I was supposed to be in the court today else I'll be prosecuted and sent to jail by High Court. I was shocked and scared on knowing all this. I asked her that I didn't get any notice on anything on which she said, notice was sent to you but was returned due to unavailability. I quickly asked her to tell me as who has registered the case on me, on which she said she cannot tell me the other party name as the file is sealed but can give you the advocate number and the case file number. I asked for the details and she told me that she will call me 20 minutes later till she will hold the case file to pass over to the Magistrate.

She gave me the details:
Name: High Court Adv. Arjun Singh / Nisha Rathore
Mobile No. : [protected]
Case No. : 104/13

I called on the number given and below is the conversation which happened between him and myself.

Arjun Singh: Hello
Me: Hello, sir, I want to know the details of a case 104/13.
Arjun Singh: Why are you asking the details on phone from me, you should be present here in court today.
Me: On what basis sir, I haven't even received any notice yet. And I even don't know what is the case and who did it on me?
Arjun Singh: Notice must have been sent to you but you would have ignored and now it will be very difficult for you. Let me check the case for you. Please tell me the case number again.
Me: Sir, its 104/13.
Arjun Singh: 104/13, ok let me check it in the system. Oh! it is a case of fraud with TTSL.
Me: Sir, TTSL? Who's that?
Arjun Singh: You don't know TTSL? Tata Teleservices Ltd. You used a phone of TTSL 5 years back and didn't pay Rs. 856. It is still pending and I'm their legal counsel and on their behalf, I've filled these cases on you.
Me: I have no pending payments to TTSL as far as I know.
Arjun Singh: If you have receipts, you have to produce them in court today else we might have to take strict action on you.
Me: I cannot come to New Delhi High Court today as I'm in Amritsar right now.
Arjun Singh: No problem, you can deposit Rs. 5000 in our account and we will take a date on your behalf and close the case.
Me: Send me the notice and I'll revert back with my lawyer. And till then stop making fool of innocent people. You'll get punished for doing these kinds of misleading acts.

And I disconnected. Again he called up.

Arjun Singh: Saale fraud, do kori ke insaan, paise hote nahi tumhare pass, dekh kaise teri marta hoo?
Me: Notice bhej and don't call again, phir main bhi dekh loonga .

I disconnected. And since then he's continuously called me till next four hours, I got around 50 calls on my number, few I picked on which he was continually abusing me. I got so much depressed and scared that I cannot do anything whole day of the scare.

I want to take strict legal action, please advise.

NAME = RONAK RAJENDRAKUMAR SHAH
ADDRESS = D/5 VAKHARIYANAGAR FLAT
OPP.POLICE GROUND KALOL = 382721
MO.NO.=[protected]
A/C NO.=[protected]

(SUB.=A COMPLAIN FOR REFUND OF DEPOSIT FROM TATA TELESERVICES LTD. TATA INDICOM.)
RESPECTED SIR,

(MY COMPLAIN IS CLOSED THANK YOU) 04/05/2013

YOU SINCERELY
RONAK R.SHAH

Approximately 6 months back I have subscribed to Tata - docomo unlimited plan which is Rs. 899/- with 2G Internet pack. My subscribed number was[protected]. I have received first month bill amount as Rs. 3199/-. After receiving the bill, I called Tata customer care and asked for the split-up and bill details. They have replied that around INR 2000 was due to data usage and 1000 for voice usage. I also replied them saying I have NOT done date usage more than two days and how is it possible to get the huge amount. They replied tha they will clarify on this issue. I have NOT got any response from Tata Teleservice after that. And after 2 months I received the post card saying that I need to pay bill amount of Rs. 8222/- and when asked for the clarification and following up through emails, they asked me to settle the amount of Rs. 2419/-. I again replied them in the mail asking for clarification on my usage for Rs. 2419 and I was NOT having any response from them.
Just two days back I got notice from advocate stating that I need to present in Alandur court on April 30 2013 for the final settlement in mutual concern. After receiving this notice, again I sent a mail to earlier(same) mail thread and after several conversation they are asking me to pay Rs. 4111/- as my final settlement. Can you please help me in getting proper justice in this case.
My current number is +[protected].



PFB my recent mail conversation for your reference, if needed please send me your email id I can forward the entire mail thread. ::



Fri, Apr 26, 2013 at 3:27 PM

3:27 PM



Message starred

FROM Ravichandran R TO You + 7 More

RE: complaint

Hide Details

From Ravichandran R
To Loguji
Bharrani Dharan E S
Mohan Kesavan
CC Krishnamoorthy S
Kishorereddy Borra
M R Dayanand
2 More...







Dear Logu



There is usage and you need to pay below mentioned amount to close the issue.




R.Ravichandran
Customer Service Delivery
TATA Teleservices Ltd., No.283 & 284 13th Floor, Prince Infocity-II, Rajiv Gandhi Salai, Chennai-600 096.

Mob: +91-[protected] Landline:[protected]







From: Loguji [mailto:[protected]@yahoo.com]
Sent: Friday, April 26, 2013 3:25 PM
To: Ravichandran R; Bharrani Dharan E S; Mohan Kesavan
Cc: Krishnamoorthy S; Kishorereddy Borra; M R Dayanand; Ravindran S; Ashok Kumar C; Loguji
Subject: Re: complaint





Dear Ravichandran,





How can I pay the amount which I have NOT used. Also I was keep on backing customer care after receiving the first month bill for the clarification. But I have NOT got proper info or solution on my query. Please suggest on how to take forward to get proper justice for me.





Regards,


Loganathan.






From: Ravichandran R <Ravichandran.[protected]@tatadocomo.com>
To: Loguji <[protected]@yahoo.com>; Bharrani Dharan E S <BharraniDharan.[protected]@tatatel.co.in>; Mohan Kesavan <Mohan.[protected]@tatatel.co.in>
Cc: Krishnamoorthy S <Krishnamoorthy.[protected]@tatatel.co.in>; Kishorereddy Borra <Kishorereddy.[protected]@tatadocomo.com>; M R Dayanand <M.[protected]@tatatel.co.in>; Ravindran S <Ravindran.[protected]@tatatel.co.in>; Ashok Kumar C <AshokKumar.[protected]@tatatel.co.in>
Sent: Friday, April 26, 2013 2:59 PM
Subject: RE: complaint






Dear Logu





Finally you need to pay 50% of dues as Full and Final settlement.





Mohan will also call and discuss the same.






R.Ravichandran
Customer Service Delivery
TATA Teleservices Ltd., No.283 & 284 13th Floor, Prince Infocity-II, Rajiv Gandhi Salai, Chennai-600 096.


Mob: +91-[protected] Landline:[protected]










From: Loguji [mailto:[protected]@yahoo.com]
Sent: Friday, April 26, 2013 2:55 PM
To: Ravichandran R; Bharrani Dharan E S; Mohan Kesavan
Cc: Krishnamoorthy S; Kishorereddy Borra; M R Dayanand; Ravindran S; Ashok Kumar C; Loguji
Subject: Re: complaint







Dear Ravichandran,







Two days back I asked mohan the details on my bill amount. He informed me that only due to my usage the amount came around Rs.8222/-. Later I pointed out that Bhranaitharan sent me a mail of settlement amount of Rs. 2419/- one month back and to the same mail I have asked for clarification on my data usage. Mohan informed me that he does NOT know how bhranitharan arrived to the amount Rs.2419/- and also he said he will cross verify that bill and get me back.



Again he called me back and asked me how much I can pay finally. I replied saying I am ready to pay what ever I am used and also he told me that my connection was active for 2 months and then I promised him to pay Rs. 2020/- for two months usage. But I have NOT used the connection after receiving the first month bill and also I have NOT availed said data usage.



Finally today he called and said that he spoke with you and you asked to waive 50% of total amount (Rs. 8222/-). This is what happened so far. Please let me know for any clarification.







Regards,



Loganathan.
















From: Ravichandran R <Ravichandran.[protected]@tatadocomo.com>
To: Loguji <[protected]@yahoo.com>; Bharrani Dharan E S <BharraniDharan.[protected]@tatatel.co.in>; Mohan Kesavan <Mohan.[protected]@tatatel.co.in>
Cc: Krishnamoorthy S <Krishnamoorthy.[protected]@tatatel.co.in>; Kishorereddy Borra <Kishorereddy.[protected]@tatadocomo.com>; M R Dayanand <M.[protected]@tatatel.co.in>; Ravindran S <Ravindran.[protected]@tatatel.co.in>; Ashok Kumar C <AshokKumar.[protected]@tatatel.co.in>
Sent: Friday, April 26, 2013 2:41 PM
Subject: RE: complaint







Hi Mohan







Can you please call and explain in detail to Mr.Loguji.








R.Ravichandran
Customer Service Delivery
TATA Teleservices Ltd., No.283 & 284 13th Floor, Prince Infocity-II, Rajiv Gandhi Salai, Chennai-600 096.



Mob: +91-[protected] Landline:[protected]













From: Loguji [mailto:[protected]@yahoo.com]
Sent: Friday, April 26, 2013 2:37 PM
To: Ravichandran R; Bharrani Dharan E S; Mohan Kesavan
Cc: Krishnamoorthy S; Kishorereddy Borra; M R Dayanand; Ravindran S; Ashok Kumar C; Loguji
Subject: Re: complaint









Dear Ravichandran,









I need clarification on the bill amount to be paid. Earlier Bharanitharan sent me a bill which should be paid around Rs.2500/- and again I asked for the clarification on my usage. But even after that I have NOT got any reply to my query. But now you are asking me to pay amount of Rs.4111/-. Please clarify on my usage.









Overall I have used this number only for one month and the data usage is very much limited and have used only for 2 days which I said earlier itself. Kindly justify me on my bill amount.









Regards,




Loganathan.










From: Ravichandran R <Ravichandran.[protected]@tatadocomo.com>
To: Loguji <[protected]@yahoo.com>; Bharrani Dharan E S <BharraniDharan.[protected]@tatatel.co.in>; Mohan Kesavan <Mohan.[protected]@tatatel.co.in>
Cc: Krishnamoorthy S <Krishnamoorthy.[protected]@tatatel.co.in>; Kishorereddy Borra <Kishorereddy.[protected]@tatadocomo.com>; M R Dayanand <M.[protected]@tatatel.co.in>; Ravindran S <Ravindran.[protected]@tatatel.co.in>; Ashok Kumar C <AshokKumar.[protected]@tatatel.co.in>
Sent: Friday, April 26, 2013 1:14 PM
Subject: RE: complaint








Dear Loguji









We checked the usage on your connection and we would like you to make payment of Rs.4111/- for full and final settlement.









We can proceed further if we have this payment updated, which will enable us to provide F&F letter.










R.Ravichandran
Customer Service Delivery
TATA Teleservices Ltd., No.283 & 284 13th Floor, Prince Infocity-II, Rajiv Gandhi Salai, Chennai-600 096.




Mob: +91-[protected] Landline:[protected]
















From: Loguji [mailto:[protected]@yahoo.com]
Sent: Friday, April 26, 2013 1:11 PM
To: Ravichandran R; Bharrani Dharan E S; Mohan Kesavan
Cc: Krishnamoorthy S; Kishorereddy Borra; M R Dayanand; Ravindran S; Ashok Kumar C; Loguji
Subject: Re: complaint











Dear Ravichandran,











Right now I received call from Mohan and he asked me to pay Rs.4111/-. Can you please clarify me on this. As mentioned earlier from the beginning, I have used this connection for one month and later it got disconnected. But Mohan claimed that my connection was active for 2 months period and so I agreed to pay Rs.2020/- (which is inclusive of tax).





I am ready to pay Rs.2020 through online now.











Please clarify me.











Regards,





Loganathan.

























From: Ravichandran R <Ravichandran.[protected]@tatadocomo.com>
To: Loguji <[protected]@yahoo.com>; Bharrani Dharan E S <BharraniDharan.[protected]@tatatel.co.in>; Mohan Kesavan <Mohan.[protected]@tatatel.co.in>
Cc: Krishnamoorthy S <Krishnamoorthy.[protected]@tatatel.co.in>; Kishorereddy Borra <Kishorereddy.[protected]@tatadocomo.com>; M R Dayanand <M.[protected]@tatatel.co.in>; Ravindran S <Ravindran.[protected]@tatatel.co.in>; Ashok Kumar C <AshokKumar.[protected]@tatatel.co.in>
Sent: Friday, April 26, 2013 12:30 PM
Subject: RE: complaint









Dear Loguji











Have you made the payment.











Hi Mohan











Have you closed the issue.












R.Ravichandran
Customer Service Delivery
TATA Teleservices Ltd., No.283 & 284 13th Floor, Prince Infocity-II, Rajiv Gandhi Salai, Chennai-600 096.





Mob: +91-[protected] Landline:[protected]



















From: Loguji [mailto:[protected]@yahoo.com]
Sent: Friday, April 26, 2013 12:24 PM
To: Ravichandran R; Bharrani Dharan E S
Cc: Krishnamoorthy S; Kishorereddy Borra; M R Dayanand; Ravindran S; Ashok Kumar C
Subject: Re: complaint













Dear Sir,













Can you please update on my below query.













Regards,
Loganathan.





















From: Loguji <[protected]@yahoo.com>
To: Ravichandran R <Ravichandran.[protected]@tatadocomo.com>; Bharrani Dharan E S <BharraniDharan.[protected]@tatatel.co.in>
Cc: Krishnamoorthy S <Krishnamoorthy.[protected]@tatatel.co.in>; Kishorereddy Borra <Kishorereddy.[protected]@tatadocomo.com>; M R Dayanand <M.[protected]@tatatel.co.in>; Ravindran S <Ravindran.[protected]@tatatel.co.in>; Ashok Kumar C <AshokKumar.[protected]@tatatel.co.in>
Sent: Wednesday, April 24, 2013 3:22 PM
Subject: Re: complaint

















Just now had a discussion with Mr.Mohan and he was insisting me that my phone usage was for 2 months and so I am ready to pay Rs.2020/- for the usage amount which is inclusive of tax. Please let me know the procedure of the same.






Also I like to get clarification on my data usage plan.













Regards,






Loganathan.








From: Ravichandran R <Ravichandran.[protected]@tatadocomo.com>
To: Loguji <[protected]@yahoo.com>; Bharrani Dharan E S <BharraniDharan.[protected]@tatatel.co.in>
Cc: Krishnamoorthy S <Krishnamoorthy.[protected]@tatatel.co.in>; Kishorereddy Borra <Kishorereddy.[protected]@tatadocomo.com>; M R Dayanand <M.[protected]@tatatel.co.in>; Ravindran S <Ravindran.[protected]@tatatel.co.in>; Ashok Kumar C <AshokKumar.[protected]@tatatel.co.in>
Sent: Wednesday, April 24, 2013 2:28 PM
Subject: RE: complaint










Hi KM













Can you ask Mohan to meet this customer in person and close this issue.














R.Ravichandran
Customer Service Delivery
TATA Teleservices Ltd., No.283 & 284 13th Floor, Prince Infocity-II, Rajiv Gandhi Salai, Chennai-600 096.






Mob: +91-[protected] Landline:[protected]






















From: Loguji [mailto:[protected]@yahoo.com]
Sent: Wednesday, April 24, 2013 2:28 PM
To: Bharrani Dharan E S
Cc: Krishnamoorthy S; Ravichandran R; Kishorereddy Borra; M R Dayanand; Ravindran S; Ashok Kumar C
Subject: Re: complaint















Hi Bharanidharan,















I have received advocate notice that I need to present in court on April 30th in Alandur court for settlement. From the beginning I have been querying for the bill clarification. But there is NO response from your side.















I have used for one month and I have NOT availed any data services and still my data charges are included and it came around Rs.3000/- for the first month itself. Kindly clarify me on this.















Regards,







Loganathan.
















From: Loguji <[protected]@yahoo.com>
To: Bharrani Dharan E S <BharraniDharan.[protected]@tatatel.co.in>
Cc: Krishnamoorthy S <Krishnamoorthy.[protected]@tatatel.co.in>; Ravichandran R <Ravichandran.[protected]@tatadocomo.com>; Kishorereddy Borra <Kishorereddy.[protected]@tatadocomo.com>; M R Dayanand <M.[protected]@tatatel.co.in>; Ravindran S <Ravindran.[protected]@tatatel.co.in>; Ashok Kumar C <AshokKumar.[protected]@tatatel.co.in>
Sent: Friday, March 15, 2013 10:20 PM
Subject: Re: complaint











Thanks for the details. In the attached bills, data charges are calculated in which I have NOT used it. This is the reason for which I have gone for clarification to customer care and still I see data charges are billed. Please clarify.















Regards,







Loganathan.















From: Bharrani Dharan E S <BharraniDharan.[protected]@tatatel.co.in>
To: Loguji <[protected]@yahoo.com>
Cc: Krishnamoorthy S <Krishnamoorthy.[protected]@tatatel.co.in>; Ravichandran R <Ravichandran.[protected]@tatadocomo.com>; Kishorereddy Borra <Kishorereddy.[protected]@tatadocomo.com>; M R Dayanand <M.[protected]@tatatel.co.in>; Ravindran S <Ravindran.[protected]@tatatel.co.in>; Ashok Kumar C <AshokKumar.[protected]@tatatel.co.in>
Sent: Friday, March 15, 2013 6:23 PM
Subject: RE: complaint












Dear Sir,















Pls find the Split amount and invoice details given below and bill copy attached for your Reference















Billing Period


Due Date


Invoice no


Invoice amount


Eligible Waiver


Balance to pay










5th Aug to 4thsep


24Th Sep


[protected]


3266


2419


847










5Th sep to 4th Oct


24Th Oct


[protected]


5806


4143.42


1662.58























































Regards



























Bharrani Dharan E S










| Mobility Circle - Customer Service | Tata Teleservices Limited










13th floor | Prince Info City 2 | 283 & 284 | Rajiv Gandhi Salai (OMR) | Kandhanchavdi | Chennai-600096










(








+[protected]








È








[protected]








:








http://www.tatateleservices.com/


























From: Loguji [mailto:[protected]@yahoo.com]
Sent: Friday, March 15, 2013 5:45 PM
To: Bharrani Dharan E S
Cc: Krishnamoorthy S; Ravichandran R; Kishorereddy Borra; M R Dayanand; Ravindran S; Ashok Kumar C
Subject: Re: complaint

















Dear Sir/Madam,

















Sorry for the delayed reply. Somehow I missed this mail.

















As mentioned earlier, I was using for only one month and have NOT utilised any data value. I was in unlimited scheme for voice and to maximum my amount will be Rs.1000 inclusive of tax. I really dont understand how you ended with the amount of Rs. 8222/- and then my final settlement to Rs. 2419/- I need more clarity on my due amount. Please clarify.


























Regards,








Loganathan.





































From: Bharrani Dharan E S <BharraniDharan.[protected]@tatatel.co.in>
To: Loguji <[protected]@yahoo.com>
Cc: Krishnamoorthy S <Krishnamoorthy.[protected]@tatadocomo.com>; Ravichandran R <Ravichandran.[protected]@tatadocomo.com>; Kishorereddy Borra <Kishorereddy.[protected]@tatadocomo.com>; M R Dayanand <M.[protected]@tatatel.co.in>; Ravindran S <Ravindran.[protected]@tatadocomo.com>; Ashok Kumar C <AshokKumar.[protected]@tatatel.co.in>
Sent: Wednesday, February 13, 2013 5:32 PM
Subject: RE: complaint








Dear Sir,

Pls find the Split amount and invoice details given below

Billing Period

Due Date

Invoice no

Invoice amount

Eligible Waiver

Balance to pay

5th Aug to 4thsep

24Th Sep

[protected]

3266

2419

847

5Th sep to 4th Oct

24Th Oct

[protected]

5806

4143.42

1662.58



Regards
Bharrani


________________________________

From: Loguji [mailto:[protected]@yahoo.com]
Sent: Wed 2/13/2013 2:32 PM
To: Bharrani Dharan E S
Cc: Krishnamoorthy S; Ravichandran R; Kishorereddy Borra; M R Dayanand; Ravindran S; Ashok Kumar C
Subject: Re: complaint



Dear Bharanidharan,

Is there any update on my below query.


Regards,
Loganathan.





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======================================i-choose online store at http://www.tataindicom.com/ Your Comfort.Your Convenience.YourChoice.======================================







DISCLAIMER:The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change.TATATELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.







This email is governed by the Disclaimer Terms of Tata Teleservices which may be viewed at www.tatadocomo.com/edisclaimer






This email is governed by the Disclaimer Terms of Tata Teleservices which may be viewed at www.tatadocomo.com/edisclaimer





This email is governed by the Disclaimer Terms of Tata Teleservices which may be viewed at www.tatadocomo.com/edisclaimer




This email is governed by the Disclaimer Terms of Tata Teleservices which may be viewed at www.tatadocomo.com/edisclaimer



This email is governed by the Disclaimer Terms of Tata Teleservices which may be viewed at www.tatadocomo.com/edisclaimer


This email is governed by the Disclaimer Terms of Tata Teleservices which may be viewed at www.tatadocomo.com/edisclaimer

This email is governed by the Disclaimer Terms of Tata Teleservices which may be viewed at www.tatadocomo.com/edisclaimer