[Resolved]  Tata Teleservices / Photon Plus — 100% Refund of Device Cost + No connectivity + Bad Customer Service + Overall poor Service

TataIndicom — wrong commitment to deceive customers

Hello,

This is Jagannadh using a corporate connection with number [protected], my connection was a activated last month 18th, I never came across this type of customer service who deceive the customers. From the date of applying for the connection my problems started what they enquired an individual to give a connection I don’t know you people took one month for giving a connection to me which I needed where I have produced all the needed documents and registration money on the date of applying only… after delivering I was shocked that I have been deceived…



Actually I asked for an Samsung Duo set which came recently the agent told that am not eligible to that set why I don’t know… after wards I asked for an Nokia 6265 on for that he said there is no stock and when I asked which handset I can get for me he said Moto Razr is available… not known what are the features it have I asked him whether it has facility for an extendable memory.. he enquired and after one day he said yes there is extendable memory facility for it and so I opted for it… when the set has been delivered to me after one month I have realized that its not the one they committed …… from that day I logged so many complaints to the customer care and there the worst started for me …. Upto now I have logged more than 5 complaints regarding this and when I was asked to enquire in the office I went to corporate office of tata indicom, bangalore I was surprised to know that no one there does not know that they are providing corporate connection and for enquiry they gave me the zonal head number and asked to talk to her… for surprising the zonal head Mrs. Chitra Sundaram said that my complaint has been resolved… am paying 30% more price than the market price of the handset and am not getting what I need…. I mistake I have did is that I have gone for an EMI option.. and tell me what I want to do…



Some of the complaint numbers I have logged regarding this are



91785905

92375181

92925515

Tata Indicom Mobile Connection — Regarding Security Deposit Amount Refund Account number - 802448332

Dear sir,

I was having the tata indicome landline with internet connection. I have disconnected my connection on 6 aug 2007 and returned their instrument on 16 dec 2007. But till now i am not getting my security deposit amount refunded back.

so please provide me the solution what should i do.

vikas varshney

The worst service provider is TATA INDICOM with non competent dealers who have no knowledge about the product or which SIM is Meant for what use.Tata Indicom is not ready to agree the fault of their dealer who has given me wroong SIMs for wrong usage ie the mobile SIM was put by the dealer in the USB modem and the V data SIM was put in the mobile.On asking to confirm during installing he said he was using the right SIMs, now when my bill came i was shocked to see the mobile bill as the V data usage was charged on the same as I had taken another Vdata SIm for unlimited connection at offer of 550/- during diwali which was for 2 months.i have been requesting tata indicom to waive off my charges from last one month but they are not listening as i result i have asked them to close my connections with immediate effect and i will not pay any extra money for the fault of the dealer, incidentally i have not even received the welcome letter for my plans as yet.So i could not even know my numbers and the plans till the bill came and saw that the dealer had put the wrong Sims in wrong places.
I guess this is tata indicoms plan to cheat the people by giving wrong information and then bill accordingly and then give threatening to a person regarding the usage and payment of bill.Its a pity that tatas can do such a thing and not listen to the customer when the complaint is genuine.I strongly believe that the dealer has given money to tata indicom so that he can be free.The whole organisation is corrupt.

TATA Indicom — wrong registration of mobile number

dear sir / madam
i jayesh owner of three mobile numbers respectivelly [protected]. [protected]. [protected] i was submited my adress proof and identy proof before one mounth when i buy it, then again my mobile numbers on another name i once again sumbit my documents thats for few day my numbers one my name and after few days it registration will change i sumbmit doccument 4 times to tata indicom gallery what i can do

hello sir i am jain fancy virugabakkam @chennai i am not safaction for u r services and distributor every six months chager new distributor point if beliver invesment payment not comes profit marging total loss
each tata sim card and gsk card at presention t activction very diffculy five to ten times pohne call then activction that card so pls as soon as possblem to reply me and i return all tata indicom card with day payment refund thanks (g.v.madan lal jain)

I totally agree to this

The below is the letter which i had filed a complaint to the nodal office of Gujarat Division.

GUJARAT
Tata TeleservicesLtd., 2nd Floor, Gujarat Bhavan, Beside MJ Liabrary, Ellisbridge, Ahmedabad-380006
Mr Bhaskar Sharma
Fax:[protected], Tel No:[protected], Email: nodalofficer.[protected]@tatatel.co.in



Below is the notice written to the Nodal Officer on 7th July 2009
This goes as...

High disappointment makes me turn to you for request as I have all ears turned deaf on me. I am happy and satisfied with the services but the customer executive response at Desk no -5 officer response at Gujarat bhavan makes me write a letter.

I have been a user of Tata services for almost entire range of product which is as Broadband, VOIP Minutes, Dedicated bandwidth, Plug to surf postpaid subscriptions.

My issue is I had taken two TATA Connections: [protected] &[protected] simultaneously in 2007. My connection worked fine till 2009 but recently my connection was blocked and I was asked to submit the documentations for [protected] while on the other hand the other connection of mine worked fine ([protected]).

Shocked and surprised I visited the Gujarat Bhavan center four times to get my documents submitted once again and renew my connection. After chasing up for a while my connection was renewed.

However again today I received a call from the same department and I was asked to submit my documents once again as the connection was likely to be disconnected.

This disappointments me as after 2 years I was asked to furnish the documents once again however after doing so connection was restored but again after a months time they say that I need to furnish the documents once again as the connection is not on my name.

This makes me submit the documents thrice. I wonder how you these people lose the documents and make incorrect entries causing trouble for the customers.

Both of these cell no’s belong to me and are purchased at the same time and carriers the same documentations while [protected] works fine while [protected] is being disconnected.

I being aware of the norms cooperated every time however things have limitations.

Moreover at the Gujarat Bhavan office at Desk no -5 I was treated with a harsh tone which I did not expect from the customer service departments and I was not supplied with a customer complaints form either. I was advised to write it on a piece of paper which indicated the unprofessional attitude.

My issue is after a wonderful service why is the management screwing up the Name of the organization which carrier a brand name and a better service.

I understand the DOT laws and hence I cooperated for the same but I do not understand as in totality I have submitted the documents 2 times but how many times do I need to furnish the documents.

A well mannered and a sweet tone could pacify any irate customer but where do we appeal if the customer service desks talks in a harsh tone.

I am highly upset with such a response this makes me write such a lengthy notice so that such mistreatments should not happen with other customers who turn up for help and are made to run from pillar to post.

I hope this brings to notice of the departments and could do something for the same.

I am glad and happy to cooperate and I could be contacted by phone [protected]. I would appreciate if you kindly look into the matter and do the needful.

Kind Regards

Shaeq Pasha

([protected])

hi
this is Hemant Singh, i have taken 440 plan of tatindicom and the time of taking this plan i asked about the plan that it will remain for whole life. This plan include Tata - Tata unlimited free calling Local and STD both on mobile and landlines. Now after apprx 10-11 month customer care calls me and informs me that your plan is going to be changed. Now your first 2000 minute are free for Tata-Tata Local and STD both and after 2000 minute calling is chargable. This is really ridiculous that my plan is going to be changed i don't want to change my plan. I think i make a mistake that i go for Tata service, if i know that this thing happens then i definitely go for Reliance. Reliance is better option then Tata service, i think Tata service don't know how to handle customers, i think this is Tata company police that first attract the customers by giving wrong information and after few month show his real face. I request to all other customers don't go for Tata Service, You must go for RELIANCE bcoz if they says that your plan is not going to change then they stick with there words.
so its better to think 1000 times before going for Tata Services

It me shaeq again...

Lack of poor service and still no response...

Great Job !!! ?? Tata People...

TataIndicom — deceiving the customers

i had a message from TM-12525 saying
MAKE UNLIMITED local calls to all tata/ DOCOMO phones with 225 RCV. & make local calls to other networks @ 1Re for 10 mins. for details call 12524!
My tariff is now 60ps for other mobiles after i recharged with 225 RCV. it was 50 ps before.
just a fullstop after the 225RCV continuing with & is playing all the fool there.
they should try to provide clarity in messages.
( 225 RCV. & MAKE local calls ) if there r two offers in one message it should be mentioned clearly.
how can they cheat this way. they shouldnt misguide the customers.
sir.. by birth i cant speak.. but i searched the net for 225 RCV. but there is no information provided on 18/dec/09 about the recharge also.
please take action so that others dont get deceived this way.
thank u.

this offer is in Andhra pradesh which is misguiding the customers.

I like it

I like it

TATA Indicom — distributor given to wrong comments modem details

dear sir.i am a studenti am purruing bsc it(information technology.i have purchased tata photon whiz (internet modem) distributor-harjase mobile mall pvt.Ltd 4/8 east patel nager,delhi-8 phone 25752088,25752090fax[protected] mobile [protected],[protected]. distribotor give to wrong comments modem details. distribotor ask's to me. modem connect to 156kps speed any time, but i facing modem speed to 4kb to 16kbps& network problem and other wrong comments (1)first month-free use(2)security back 300rs (3)count the download data,no browser to site data. i have some complants to tata and her distributor.two complants nodal officer.but no reply to me.tata not give to complants statement copy.now i have stop net connection and pay bill .modem was defult modem.it's not working.tata not give help.distributor give to me payment receipt.receipt no ht-1943 in no given product name. its not well.receipt in distributor phone no is not working. please help me .returne total amount and addination claims. Tata indicom connection details delno [protected] account no[protected].

registation my number

Tata Indicom Mobile Connection — Wrong commitment by Tataindicom

Sir,

I, P Subrahmanyam having Tata CDMA mobile connection bearing no.[protected] would like to bring the following for your notice and anticipating necessary action at your end.

I've taken Rs. 2008 offer for my mobile in the year 2008, in which Tataindicom has clearly told that i will given unlimited talk time to Tata network for a period of 2008 days.

The same has been given only for few months and thereafter several phone calls to customer care, Tataindicom started giving 600 minutes talk time per month to Tata network. even that also not being given regularly.

for instance for this month talk time has not been credited till now and when i'm contacting customer care they keep on saying that they have some technical problem and talk time will be credited soon.


People can't expect this type response from renowed group like Tata's. In this regard i request your kind intervention in to the matter and solve the issue once for all. If the problem can't be solved please return my money else i don't have any option otherthan knocking the doors of the consumer forum.


Regards
Subrahmanyam

Mobile :[protected]
[protected]

Dear Mr. Saurabh,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that the refund amount is not applicable as the connection is disconnected.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.

I am not agree with your refund policy.
why your Nodal Officer not inform me clearly at a time of disconnection ?, if you disconnect your connection not applicable for refund.
Why you are not clearly mention at a time of sell your product? I will not give you a enough network bandwidth and better of signal in your area.
That's mean you are only cheating the customer, and given a fake service with poor N/W signal.

As per your commitment & at a time of promotion, your network is strong in all over Delhi and NCR. And i am living in well known area Mayur vihar phase-1, Delhi.


So Mr Nodal Officer please tell me why your service is not available/Not to provide me better coverage in my area as per your appended mail. That' s mean, you had done wrong commitment with me at a time of selling your product/service.


As per your commitment & at a time of promotion, your network is strong in all over Delhi and NCR. And i am living in well known area Mayur vihar phase-1, Delhi.


Please tell me why your service is not available/Not to provide me better coverage in my area as per your appended mail. That' s mean, you had done wrong commitment with me at a time of selling your product/service.


Please tell me why refund is not applicable after disconnection and why i used your service whereas you are unable to provide network coverage in my area.


Why you had not communicated me at a time of disconnection .


I have no interest in your refund policy.which is totally customize according to your wrong commitment.


As per your commitment and TRAI guideline you have to pay the full amount to me with compensation of Rs. 10000/- for mentally harassment. It is totally unfair trade practice and violation of law.

hi

thats sad to hear, i also stay in mayur vihar, and i am extremely thankful for your posts as i was about to buy tata photon.

can you suggest a data card i should buy instead?

thanks