Voltas Complaints & Reviews

Dear Sir,
My mother have done a complaint on 12 july for the fault on voltas ac but no one yet have come to solve my problem in this hot summers.she is a single women staying away from me may i request you to look into the matter. my complaint no. is 12ju1603639. please do the needful .
Regards,
Gaurav Sharma

Hello Sir,

I Betsy Mary Vinola, purchased a Voltas Split AC 1.5 Ton gold (2S) vide bill no. [protected] dated 11.6.2012 from M/s.

Vasanth & Co, 31/1 & 31/2 North Usman Road, T.Nager, Chennai - 32.

The AC was delivered to my address at Door No. 16, Forest Quarters, RajBhavan, Guindy on 12.06.2012. The next day 13.06.2012, a

Voltas technician by name Ambikapathy installed the AC with clamp and a stabilizer (of different make). There was no cooling and

had rattling sounds. He promised to come the next day (14.06.2012) to provide the necessary electric connections, recheck the

AC’s working and also do a demonstration of the same. But then he never turned up. When we tried to contact him through his

mobile number (which he had given us) he failed to attend our calls on each attempt. But, when we tried the same with yet

another new mobile number, he picked up the calls and again promised he would turn and fix it up. All again it was a fake

statement. On 16.06.2012, we called up the customer care number and lodged a complaint (no. 12 JU 1607468). Though we were

promised to immediately fix the AC installation and check for the working, none turned up. Upon repeated calls to the customer

care on 16.06.2012, 17.06.2012 and 18.06.2012, another technician by name Marie attended late evening yesterday. He claimed

there is a manufacturing defect with the product; and that has to be serviced.

The AC being a brand new one with installation incomplete yet, and the manufacturing defect which showed in the beginning

itself, is worse. And the poor response to your customer from the well known TATA Voltas company staff in the beginning of a

purchase is a nightmare.

We would request you to kindly take a note of the ABOVE matter, and replace us with a New AC that is in full working condition

(WITHOUT ANY FLAWS) and provide a polite decent customer service person (WHO BRINGS REPUTE TO THE COMPANY).

Look forward to your immediate action for replacement.

Thanking you in anticipation
Betsy Mary Vinola

Dear Sir,

This is with reference to the Deep Freezer we have purchased in May'12. From the day one we are facing problem with this deep freezer. We have made a complain first time on 5th June'12 vide Complaint No.12JU0507418.

After that we have again made a complain on 7th June, 11th June, 12th June, 13th June & 16th June. Every time we get a reply that the problem will be soved by today itself. The name of the person to whom we have talked today is Mr. Viney.

It is very surprising that for a small complaint (Thermostate not Working) we have to wait so long. Now I am getting a feeling that I have selected a wrong product.

With this E-mail I once again I request you to please get the Freezer right by today.

Thanking you,

Your's faithfully,
YOGESH KUMAR
[protected]

Respected sir/mam,

1. My family use various electronics & appliances of TATA product and they are very healthy .But dear sir/mam previous year we had purchased AC with following details and it is not working properly neither the customer care of your company is listening to our complaints. we are fed up with your services .kindly look up into the picture so that we can get better results.

(a) appliance name RAC/WINDOW
(b) Brand Voltas
(c) Model/year 4010971/2010

Regards
Amandeep singh s/o Hony capt.Gurpal singh(retd)
hoshiar singhcolony,near bus stand
Khanuwan ,Gurdaspur.(punjab)

exteremely worsts and badest services ever recieved by voltas service center June 2012


Our A/C not working. we send on to the service station M/S ON SPOT AIR Conditioning (KAvi NAgar). they took A/C for a week and not responding when they deliver back. we called them up 20-30 times but we are getting satisfactory answer. The service engineer provided a fake number, that is not in use. And the service center mobile number are use to switched off when we use to call from our number and when we use other phone to call, they respond from that number. We are paying the amount of money they are asking for still not getting the desired service.

Regards,

Ankita

This is w.r.t.
Voltas 1.5 Ton Split AC
Installed at House No-1406, Sector-46
Gurgaon
COMPLAINT NO. [protected] (Dated April 10th, By Mr. Gunjan Sharma)

We have called Voltas numerous times on date 10, 13, 18, 21, and today 23 rd of April, for our AC problem. Every time we are told that a representative will visit within 2 working hours and our complaint is raised at priority. Paying a visit is distant dream to us rather no one has even bothered to call back or inform us anything. This (Email) is the last resort I am taking before moving forward. Can someone please look into this issue. I am planning to cancel all my future Voltas product Deals in my offices across. I know it does not affect you but wanted to make a mention of Korean (LG, Samsung) and Japanese (Hitachi, Panasonic) Ac’s and product services I get. They respond within a couple of working hours and pay a visit within one day.

Not sure what is wrong with Voltas or their Customer Service Executives for that matter

Next Mail I sent Them Still No response:

It’s about two months passed and my Problem is still not resolved. Worst my AC parts were removed and are taken away by service guys a month back. NO ONE from VOLTAS customer service has contacted me till date (Not even phone or email, except the one below from Ashok). The service guy says that they have no knowledge about the model that is installed, another guy said that Vertis Gemini is the worst Voltas model and nothing can be done about it.

Please note my AC was still under warranty when the case was opened. I have never signed and closed the case yet, still no one cooperates/contacts back. Hope someone does contacts back before winters. No one in this mail chain is even bothered to look into my case.

The after sale service of Voltas AC is really pathetic . I have complained numerous time for the non functioning of AC on the phone but nobody came to visit .They cancel the complaint automatically if customer don't keep track of the complaint . Anyways after a long wait of more than fifteen days a service man came . He inspected the AC and told me that the compressor has to be replaced . The compressor is still in warranty so I dont have to pay any charges for that . However just for visting he charged me rupees 350.00 . After that he told me the compressor will be changed within 2 days . After 2 days I called their local area service provider , Timex company to enquire about the status of the complaint , and to my shock the guy on the phone told me that my complaint has been cancelled because of no reason .The guy was talking to me like he is a sarkari babu . He told me to call the pathetic customer care again to register a fresh complaint and they will charge me for the gas filling charges if I want my AC compressor to be replaced . He told me the cost will be around 1700 rupees . Till today nobody has come to replace the compressor and calling them is of no avail . My complaint numbers are 12my3004294 and 12ju0603858 .

Hi Sir,

I am forced to raise a complaint against Voltas Tata as I am highly frustrated with their service and behavior.
I purchased in cash, a Voltas AC 1.5 Ton Split Air conditioner (Model Platinum 5S) on[protected].
Name of Shop:Reco Electronics, Durga market, Girja more, Asansol-1. (Phone NO:[protected]/2282569)
Details of AC: CBO code - 4501460
Voltas Service personnel: Gobindo Sutradhar

The Voltas service personnel was supposed to complete the installation in next 2 days.
They had set up the indoor component on next day but the outdoor compressor component is not yet clamped or fitted . They have just laid out the compressor on the roof top without any support,
running the AC provisionally and hence it is prone to damage or falling off at any moment. They had assured they will come the next day and finish off the the full installation.
It is going to be 3 weeks now yet even though we have paid off the total installation charges as well as additional service charges to the company people, they are least bothered to identify me as a customer.

I take this as an act of FRAUD and customer mental harassment.
I request you to take strong steps against this. I am currently unwell and under Doctor's treatment at Kolkata and they are not even attending me or my daughter's repeated requests.

I want my AC installation service to get completed properly
in next 1 working day or else if not done then the company must pay me compensation for the damages and replace the full compressor and associated unit.
I want them to replace the compressor outdoor unit in case it gets damaged in
windstorm/gets stolen/ or any other form of loss to it.

Please take this request as early as possible.

Thanks & Regards,
Sujit Maji
Mob: [protected]
Asansol, Burdwan
West Bengal

To,
Mr. Sanjay Johri
CEO
Voltas India Ltd.

RespectedSir,

EXCLAIMER”I Mr.Bhavanesh Chopra bought VOLTAS SILVER 1.5 Ton 3S AC from Atul Radio House on 05/05/2012.
SR. No. of the ac is 45111375A12D001551 costing INR 27,000.
I installed my ac within 5 days of purchasing and since than I am facing problem with my outdoor unit which is making very loud noise hence causing disturbance. I called Customer Care and filed my complaint on 20/05/2012. My complaint no. is 12my2000866. An engineer from Voltas came to enquire about the problem, after all the check ups he told us that the problem might be caused due to incorrect installation so he will send installation people to check. After that,the installation people came and fitted the unit properly again but still there was no change or improvement in the unit so they told that they will send the engineer again but no one came. Then we again called Voltas Customer Care and after that also we didn’t got any reply we again called your Voltas Customer Care than your engineer came and checked the ac again and told us that there is a problem in the manufacture only and they took away the unit and told us that the new unit will be given to us. But as we faced the same problems before so for our satisfaction we noted the serial no. of the outdoor unit i.e.4511375k12d001451 without their knowledge. After 1 week they brought back our new unit but before installation when we cross checked the serial no. it was the same as noted before so when we enquired about it from the people who brought it they first denied that the unit is old one and told us that they have brought it from the warehouse a new piece but after sometime they told us the truth that it was the old unit only and they have just washed the old one and replaced the part and brought back to us. Then they installed the unit but the problem was as it is there it was still causing a lot of disturbance and they were not ready to accept that the problem has not being resolved. After that we called Mr.Om Tyagi on the same day i.e. 13/06/2012 and asked him to have a home visit so that the problem can we resolved,he promised us to visit us on FRIDAY 15/06/2012 but we got no response from him than we called him in the evening again on Friday he promised us to visit on the same day only so I waited whole day for him at my place only as I am a buisenessman so I also have my shop and I could not go there and had loss just because he has to visit my place but after all this also he didn’t visited my place till today i.e. 17/06/2012.
PERSON WHOM I CONTACTED FOR MY COMPLAINT AND GOT NO RESPONSE FROM ANYONE and moreover when I called the customer care again WHAT I GOT TO HEAR IS THAT without my knowledge the complained has been closed. Im listing you the contacts below whom I contacted:

1. Mr. Ajitabh [protected]
2. Mr. Akilesh [protected]
3. Mr. Shyamdev [protected]
4. Mr. Om Tyagi [protected]
5. Mr. Sanjeev Kumar(Branch Service Manager Ghaziabad UP West) [protected]
6. Mr.Mahesh [protected]
7. Customer Care [protected],[protected]”
IF MY COMPLAINT DOESN’T GOT RESOLVED WITHIN 24 HRS I WILL FILE A CASE AGAINST VOLTAS IN THE CONSUMER COURT.

Hi

We had purchaed a new AC fron Noida Sec 18 Delaler for Voltas on 3rd June'12. Its not working properly since installation. Since 5th June we have complaint raised (12ju0500214). Swing is faulty, cooling is not proper but no one is helping in this case. We need replacement. PLs help.

Hello sir,

I had bought the voltas Split AC 1.5Ton GOLD (3star) on[protected]. Till now i had more that 4 complaints and the last complaint is made on 28th May 2012 ie: water leakage at the indoor unit and gas is completely leaked this is the 3 time my AC having the same problem. My complaint NO: 12My2800257. Complaint made on 28th May 2012. now the date is 13th june 2012 till now i didn't got the service person to service i had called the voltas complaint cell more than 20 times but didn't got any response. Please let me know further and help to solve my problem. Else advise me on how to make a complaint in consumer court. thanks

Regards
Sakthi

Sir/Madam,

Recently i have purchased 1 Ton 5 Star split AC from voltas(maruthi Aircon) , Teynampet. When i place the order the sales person shown different model[protected] ,but i got the different model ( at the time of delivery).

Temperature display unit was placed in the middle of the unit in which they delivered . But, when i look this model in Voltas (office ) this unit was placed in right side corner on the indoor unit.I have confirmed about the same with sale person ( Mr Umesh) at teynampet , voltas office.chennai.

When i call and discuss about the same after delivery he told that , this is the one we are getting.

Please find the required details attached.

Order date : 2/6/2012
Order no: 120511

Invoice date :8/6/2012
Invoice No : 129908

Model offered during purchase : 4501445

Model delivered :

1 Ton Silver Evaporating unit(5s-1) ( INDOOR UNIT)
CBU code : 4501510
ODU code : 4551389

Condenser Unit ( 5s-1)
CBU code : 4501510
ODU code : 4511426

THIS MODEL IS NOT LOOKING GOOD AND TOO SHORT < NO COOLING after running 2 hrs !!!!

I bought LG LED TV from Croma from Pimpri, Pune on 09 Jun 2012. The person making the bill told that he is putting the date of Delivery as 10 Jun 2012 as I am not available at home on weekdays. But when I called Croma Customer card on 10 Jun 2012, they told that the bill date is mentioned as 11 Jun 2012. This was First false commitment that I came to know. Then I registered the complaint with Customer care and after sometime I got call from Croma store and they told that they will deliver the product at 10 PM on 11 Jun 2012. But to my surprise when a person came from delivery he was not a Croma guy and told that he is just the delivery guy and cannot open or test the product. So I got a packed production with no Delivery service and no tested product. When I called customer to check about this they accepted that the production should have opened and shown to me and then they again took the complaint. Now I am not sure what will happen to my complain. CC also informed that a Croma person will come with in 48 hours for Demo. Not sure if that is also true or not.

So the truth is I paid the whole money on 09 Jun 2012 and my TV will actually start working on 13 Jun 2012. This is not at all Good service.

A local store in Pimpri promised me same day delivery. I should have trusted the local shop guy.

Regards

I purchased one Volas Split AC on 07.09.2008 vide invoice no. 80382 (Book No.1608) from M/s Pankaj Electronics, Yusuf Sarai, Main Road, Green Park, New Delhi-110016 with five years compressor warranty. On 19.05.2012, I lodged a complaint of some noise problem in the compressor. In the evening two persons came from M/S Mohyal Air Conditioning & Co. without any prior intimation and said (without checking anything) that there was no problem in the compressor (even though the same defect still exists). It seems that either the employees/ technicians of Mohyal Air Conditioning & Co. have very poor knowledge about Volas Split ACs or their only objective is to make money by befooling the public/consumers. Not only this they also demanded Rs. 350/-as service charges. When my wife informed them that the compressor was within the warranty period, they asked her to talk to Mr. Gautam, Owner of service centre, Mohyal Air Conditioning & Co, who in turn misbehaved with her and threatened her to face the consequences in case of non payment of service charges and said that he would cut our address from the office records and there will be no visit from voltas at my home in the future. I also registered a complaint at your customer care. Pease look into the matter and rectify the defect. Such behaviour was not expected from a company which claims to feel pride by rendering first rate customer service.

Grahak sewa.com
consumercomplaints.in


It is really a shameful to write Voltas that We purchase one water cooler on the brand name of voltas a tata group of company.
After purchasing the water cooler we purchased a tention also instead of chill water solution for our factory staff.
When the machine was installed the machine was not working.There is no Quality conntrol by the manufacturers.
After 5 days your mechanic came and opened the motor for replacement which has not been received so far.
We returned the defective machine to dealer from where we purchased the machine.
We spent 5000/- for to and fro of the machine.
The dealer refused to refund the payment since the motor was carried out by your voltas mechanic on 29/5/2012.
The company did not replied to our various mails and several telephone calls made.
I suggest all the indian consumers do not buy Voltas products I have a very bad experience.
If I do not receive the Motor from your company service centre, I will register the F I R to police department for cheating and harrassment to me.


Chandrapal arya
[protected]
Prakash carpets,


Prakash carpet
17 Kundli Industrial area, Distt SONEPAT Haryana

im maninder reddy from vijayawada. i have bought split ac (voltas) on august 15 2011. they have told that 2 free servicings will be done one in the 6th month and other in 12th month. this is 11th month even a single servicing was not done and the ac was not working properly. i have called the customer care on 29th of may 2012 they have told that with in 24 hrs technician will call us but this is 11th day after my call. from 29th i have called many times but the same reply . no body contacted us. please i request you to look at the reviews about your customer care and servicing section then you will come to know how good are your servicing section working.

WE HAVE PURCHASED VOLTAS AC FROM MASS MARKETING DURGA MARKET GIRJA MORE ASANSOL PIN 713301 PHONE [protected] ON[protected]. NOW IT IS IN WARRANTY PERIOD. AC IS NOW WORKING/COOLING FROM LAST 6 DAYS. AFTER REPATIDLY COMPLIAN SERVICE CENTRE OF ASANSOL NOT RESPONDING. THEIR PHONE NO IS [protected]. CHALAN NO 3983 DT[protected] VAT NO [protected]. SERIAL NO 4551135GID025333. PUNJAB NATIONAL BANK BASTIN BAZAR ASANSOL
[protected] [protected]

Air Conditioner Service request not being addressed even after the passage of 20 days in such a hot weather

My VOLTAS AC 1.5 ton Xcite, window air conditioner is in need of the service as it has stopped working in less than one year, I have already lodged the complaint at helpline numbers.Even after a lot of follow up Voltas technician has not visited my place.

The call centre is extremely rubbish as they dont have any reply except Sorry Sir, Sorry for inconvenience.

No one has turned up from VOLTAS. I am regularly calling helpline number[protected] or[protected] to discuss the issue. I am writing mails even to their Corporate office. Except assurance, we are not getting anything.

I too sincerely urge not to opt TATA products. They are worst in quality and services

Dear Sir/Madam,

We have purchased a voltas 1.5 ton window ac, but since the day we have purchase, its compressor is not working properly. Whenever we start the ac, it drips the main fuse.
We have contacted the retailer many times but he clearly refuses to attwnd the complain saying that it is a matter which the company have to look after directly and he can't do anything.
So, you are kindly requested to send someone to look after the complain immediatly as we are facing a lot of inconvinience due to this.

Thanks and Regards

Kushal Garg
+91-[protected]

I HAD PURCHASED VOLTAS VERTIS PREMIUM AC FROM M/S.KUMAR TV HOUSE, RAJPURA VIDE BILL NO.309 DTD.23/05/2009. ON 08/05/2012 SUDDENLY AC COMPRESSOR BURST AND MECHANIC OF THE SAID FIRM HAS TAKEN AWAY THE AC FROM MY HOME. I ALSO LODGED ON LINE COMPLAINT WITH THE COMPANY BUT TILL DATE, AC COMPRESSOR HAS NOT BEEN REPLACED. THE SAID SELLER TOLD ME THAT THE COMPANY DID NOT BOTHER TO THEIR CUSTOMER. PL SUGGEST WHAT TO DO.

REGARDS
HARINDER