[Resolved]  Tata Sky — No communication, Robs the customer with useless channel packages.

Hi

I had sent the following letter to the CCOO of Tatasky only, to receive no reply, Wondering what has gone with tataSky.
The letter explains the problem clearly.
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Hi,

This is in regards with the continuing problem of the channel offerings from TataSky and the rate at which they are offered.
People bought TataSky with trust in the name of the brand 'TATA' not knowing that they are going to face problems relating to it.

The Problem:

1. Channels that don't interest the customer are added, the channel count
is increased only to lure the new customers.

On contacting the customer care relating to this, all we get as reply is that
the channel is available only on customer's choice??.
Who chooses what the customer likes or dislikes? CC: Sir, we take surveys relating
to channels on regular intervals of time, Its TataSky who suggests us what to
show and what not to show.

We run a forum, where all the customers can login and discuss problems relating
to TataSky and this is the place where we even suggest a few people to choose
TataSky over the other competitors given the quality of video/ audio.

Not one member on this forum has said that they have received any such survey.
Where is the survey happening?


2. Channels that interest the customer are added to special add-on packs

Yes, this is happening. The customer care executive has another strange reply to that, 'Sir, the channel distributors give it as a package and we give it to u'.

We as customers would not mind the packages if they were designed to suit us. A person who wishes to only see some South channels and some sports has to pay for the full pack. Even if he subscribes to ur pack, the charges are unacceptable.

When these channels are available for free as FTA, Why do u put them under special packs?

Why are these free tp air channels not free??

TataSky receives a carraige fee from the channel boradcasters for putting them on the platform, Then why charge money from the subscribers?
U guys have not stayed away from sending us ad's via alerts, all ur active services are crap and filled with ad's, U get the money, The customer suffers.


3. Latest News: ESPN STAR, Star cricket moving to a spl pack called sports platinum pack, charged at Rs.75 a month.

When TataSky gets these channels at a much lower cost, why not pass the benifits on to the customers. TataSky decides whats good and whats bad for the customer, expecting the customer to take it just like in jail. It just does not make sense.

I[censored] removing the channels and charging them in a separate pack why not reduce the base pack rates by the same amount, The base pack rates only go down for a bit, the add on pack rates are always high. Simply indicates Tata is money minded.

No reason is still given for having removed 13 zee channels, Rate still staying the same. If TataSky removes something, the money is saved, TataSky earns while we suffer.


4. Speculations, Speculations, Speculations.

Nothing in TataSky is clear or transparent, All the policies are hidden, The customer care does not know one bit about TataSky, We are more updated about the happenings in TataSky than the customer care itself, We run a forum that is a
better and valid source of information than TataSky customer care Center.

Given all the speculations that remain unclear, We the forum members have decided to start a hate thread against the service and have decided not to suggest anybody TataSky even when TataSky is offered for free.

We did suggest a few people, based on quality of service, It was bad but acceptable at that time, TataSKy claims its picture quality to be DVD, but has never understood the Term DVD quality picture and sound, We the customers accepted it.

Now the recent speculations on the channel packages make the same unacceptable, The quality is bad, u better take cable.

No particular reason is given for the removal of multiple camera angles, Highlights on demand for the IPL and the coming Australia west indies series, Only reply received, The content provider does not will to give, hiding the face that TataSky is not willing to pay for the same,

Revised Motto of TataSky:
We want more money, Not happy customers.
We want to lead the market, don't want to stay there.

Does not look like u want to stay there, as the big competitors enter, Tata makes a move that only leads to more customer disconnecting. Nice strategy! earn as much as possible before the launch of new services, then we will offer everything for free. Nice work Guys!

Make all this a part o[censored]r so much grouse website. It was never fun being on the website, There is nothing exciting.

Referral coupons are offered, But u need to buy through the customer care of TataSky at MRP, Does TataSky realize the discounts are available in the local markets. U have the STB in ur hand, and dont have to worry about getting it installed.

Buy it from the CC and have the tension of whether the product will be delivered on time, will it be in good working condition.
Let us all tell u, the programme is a failure. Get over it, Dont waste money on it. TataSky sure can make a fortune by it.

We were all happy customers, I[censored] dont realize, each o[censored]s in the forum have 1000+ balance on our accounts only trusting that no matter how bad the service is, we still feel it is better than the other providers. Now is the case where we deny this.
It has been the worst.

We will all be leaving happily once our balance is over. U guys enjoy our money. Thanks for making us realize, If it is Tata, stay away from it, even if it is free.
We can assure u one more thing, None of the forum members, TataSky Users are going to buy ur Nano car, We realize it now.
It may be cheap, but we are sure Tata has already formulated a way to cheat the customers and earn money from the Cust-se-mar (die of pain, customer). Lemme suggest u one, Make the engine run on a apecial fuel that can only be bought from Tata, Make money. Thats what u have been doing so far with TataIndicom to begin with, Now its TataSky's turn.

Thanks to u and ur services.
Time is still not run out, Time to improve.

Get to know ur customers and value them.
We are not dumb and silent like ur Customer Care.



Members
Broad Band Forum - TataSky DTH Service
http://broadbandforum.in/tata-sky-dth
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This is the point where TRAI needs to step in to preserve the customer rights, Can somebody make a petition for the same, can v do something about the problems associated, which is not a personal problem but a problem associated with 2 million customers. Tata as a product sucks big time.

For anyone reading this, do not buy TataSky or any tata product for that matter, Its always been a problem being a TataSKy subscriber.

Kunal
http://kunaljanu.worpress.com
[Read the blog for more problems associated with TataSky]