[Resolved] Tci Xps — REF# NO [protected] | |
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Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
Bad / Poor Delivery Commitment of TCI XPS courier service [ Poor Customer relationship management ]
1)
HAWB NO:[protected]
Date of booking:[protected],
Expected date of delivery:[protected].
Type: DOOR DELIVERY
Actual date of delivery:[protected]. [We had to go and collect the material].
DELAY: BY 3 DAYS
IMPACT of delay: 32, 000.00/- INR [thirty two thousand rupees] LOSS at our workshop.
The above consignment was an urgent material to us the same was booked thru AIR on door delivery basis.
Instead of several repeated phone calls and follow ups, we could not get proper response from “TCI”. Same was informed thru emails to [[protected]@tcixps.com] but there was no explanation or proper reply from “TCI”.
Instead of explaining the Local office the urgency of material, the local office executives were very reluctant and behaved in the most irresponsible manner.
At last we have to send our company’s vehicle to collect the material from the local GODWON and pay full amount of freight although the consignment was booked on door delivery basis.
Address: FLAT NO 136 PHASE 2. IDA CHERALAPALLY. HYDRABAD - 500017, AP, Pin code: 500017
Phone :[protected]/[protected]/0
E-mail : [protected]@tcixps.com
2)
HAWB NO:[protected]
Date of booking:[protected],
Expected date of delivery:[protected].
Type: COD basis.
Actual date of delivery:[protected]. [We had to go and collect the material personally from the GODOWN which is 45 Kms away from our office].
DELAY: BY 2 DAYS
IMPACT of delay: 16, 000.00/- INR [sixteen thousand rupees] LOSS at our workshop.
The above consignment was an urgent material to us the same was booked thru AIR on COD basis / door delivery.
Instead of several repeated phone calls and follow ups, we could not get proper response from “TCI”. Same was informed to Head HR TCI House, 69, Institutional Area, Sector-32, Gurgaon-122007(Haryana), Phone : +[protected] to 07
But there was no explanation or proper reply from “TCI”. We also explained the concerned the seriousness and urgency of the consignment.
Instead of explaining the Local office the urgency of the material, the local office executives were very reluctant and behaved in the most irresponsible manner and informed us that they have nothing to do but it is the mistake from “GOA TCI office “ .
When we enquired the same with local executives [TCI XPS –KOMPALLY executives [ MB Nos : [protected]/41] We were totally surprised that they casually said the consignment will be delivered on Tuesday[20-feb-2012]. To our agony, we were asked not to call them and disturb them as it was Sunday, though the delay is from TCI.
At last I had to personally drive 50 KMS to reach the TCI KOMPALLY GODWON, then to my agony, the executive there at the GODOWN was not accepting the Cheque for payment toward freight charges, he asked me to pay the amount in cash [this is not at all a good practice, how does that different braches of TCI have different practices, the one at CHERLAPALLY accepted the Cheque and same is not accepted here.]. We paid the cash and collected the consignment.
1)
HAWB NO:[protected]
Date of booking:[protected],
Expected date of delivery:[protected].
Type: DOOR DELIVERY
Actual date of delivery:[protected]. [We had to go and collect the material].
DELAY: BY 3 DAYS
IMPACT of delay: 32, 000.00/- INR [thirty two thousand rupees] LOSS at our workshop.
The above consignment was an urgent material to us the same was booked thru AIR on door delivery basis.
Instead of several repeated phone calls and follow ups, we could not get proper response from “TCI”. Same was informed thru emails to [[protected]@tcixps.com] but there was no explanation or proper reply from “TCI”.
Instead of explaining the Local office the urgency of material, the local office executives were very reluctant and behaved in the most irresponsible manner.
At last we have to send our company’s vehicle to collect the material from the local GODWON and pay full amount of freight although the consignment was booked on door delivery basis.
Address: FLAT NO 136 PHASE 2. IDA CHERALAPALLY. HYDRABAD - 500017, AP, Pin code: 500017
Phone :[protected]/[protected]/0
E-mail : [protected]@tcixps.com
2)
HAWB NO:[protected]
Date of booking:[protected],
Expected date of delivery:[protected].
Type: COD basis.
Actual date of delivery:[protected]. [We had to go and collect the material personally from the GODOWN which is 45 Kms away from our office].
DELAY: BY 2 DAYS
IMPACT of delay: 16, 000.00/- INR [sixteen thousand rupees] LOSS at our workshop.
The above consignment was an urgent material to us the same was booked thru AIR on COD basis / door delivery.
Instead of several repeated phone calls and follow ups, we could not get proper response from “TCI”. Same was informed to Head HR TCI House, 69, Institutional Area, Sector-32, Gurgaon-122007(Haryana), Phone : +[protected] to 07
But there was no explanation or proper reply from “TCI”. We also explained the concerned the seriousness and urgency of the consignment.
Instead of explaining the Local office the urgency of the material, the local office executives were very reluctant and behaved in the most irresponsible manner and informed us that they have nothing to do but it is the mistake from “GOA TCI office “ .
When we enquired the same with local executives [TCI XPS –KOMPALLY executives [ MB Nos : [protected]/41] We were totally surprised that they casually said the consignment will be delivered on Tuesday[20-feb-2012]. To our agony, we were asked not to call them and disturb them as it was Sunday, though the delay is from TCI.
At last I had to personally drive 50 KMS to reach the TCI KOMPALLY GODWON, then to my agony, the executive there at the GODOWN was not accepting the Cheque for payment toward freight charges, he asked me to pay the amount in cash [this is not at all a good practice, how does that different braches of TCI have different practices, the one at CHERLAPALLY accepted the Cheque and same is not accepted here.]. We paid the cash and collected the consignment.
TCI XPS is a company of cheats. I sent a packet from Vadodara to Guwahati. It never received the recipient. Because I live outside of India so could not follow up much (I am not expected to follow up). This company STOLE my packet.
Now, I bought an item from eBay. The vendor sent the item through TCI XPS. It's been 3 weeks, I never received the item in Guwahati, Assam.
SICK, PATHETIC, RIDICULOUS, CHEAT, THIEF, SCAMMER - are the words for this company. Now I am thinking to going to Consumer Court against this company.
DONOT USE THIS COMPANY.
Now, I bought an item from eBay. The vendor sent the item through TCI XPS. It's been 3 weeks, I never received the item in Guwahati, Assam.
SICK, PATHETIC, RIDICULOUS, CHEAT, THIEF, SCAMMER - are the words for this company. Now I am thinking to going to Consumer Court against this company.
DONOT USE THIS COMPANY.
TCI xps is worrest service. First of all try to avoid this courier. Whenever parcel comes delivery boy demands to come and collect the goods saying that he did not knew the address. Second he will write anything on chart saying that customer not available etc. Third they come comfartably few days after showing message out for delivery. my docet number is[protected].
Jayachandra Reddy V.
Jayachandra Reddy V.
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+91 12 4238 1607
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TCI House, 69, Institutional Area, Sector-32, Gurgaon, Haryana, India - 122007
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We have been given the order as per under mail and under given party. The party says that he has been send the parcel by TCI-XPS. This parcel's delivery is very urgent. Because tomorrow here is a birth day of Mr. Jeet Marwadi the sun of Mr. Ketan Marwadi (Managing Director 0f Marwadi Shares & Finance Ltd.) So, kindly give the status of the drum kit as urgent base.
Looking for your earliest reply.
Regards,
Sanjay Chauhan
Marwadi Shares & Finance Ltd.
Nr. Kathiawar Gymkhana,
Dr. Radhakrishnana Road,
Rajkot - 360006
Gujrat.
Phone :[protected]
Mobile : +[protected].
BAJAAO.COM - India - Buy & Review Musical Instruments in India - BAJAO BAJAAO BAJAAAO
[protected][protected][protected]
Order Number: 2240
Detailed Invoice: http://www.bajaao.com//account_history_info.php?order_id=2240
Date Ordered: Friday 06 March, 2009
The comments for your order are
Shipped via TCI-XPS. Expected delivery date[protected]
Your order has been updated to the following status.
New status: Shipped - Paid in Full
Please reply to this email if you have any questions.