[Resolved]  Icici Direct — Technical Fault during Trading Hours

Fully agree..where should we complain ..this is utter nonsense of a service

Hi,
Icici direct - If you are having any technical fault in the software or anywhere, at least you should inform the customes by sms and give us another wayout for the dealing, you can't close your sites like this, this is not acceptable. Requesting to you please take care in future and find out the solution if such type of problem will occure in future.

Regards
Chandrashekhar Raut

Every day your site is having technical problems and due to which i am suffering & when i am asking for complaint No for site Technical problems, for delays in the status, site down, no current updates, site not avalable, on customer care no :[protected] giving unsatisfactory answers and not taking the complaints, just now also i have talk to Madam (Cima), yesterday also i talk to incharge of call Center he was also not given the complaint no and replied very aroguntly and rubishly, many times i am sending the E-mails on the same id, from this also i am not got any reply till date. Few hours back also i have send the e-mail with all snap shots also given copy to : sebi, finance ministery and many more. Now i was surprise, when at 6:59 pm i have checked the status of my order, from more than 1 year i am trading in Margin Plus but never i have seen the order get executed before 3:00 pm(but today now it is showing executed before 3:00pm at i.e. at 14:46pm), in status when i was checking it was not executed upto 5:00pm.I am dam shure that this order you have manupulated and it is not system generated. If every time & every day your server is having problem then why proper maintainance is not done ? & due to your poor maintanance why every day i should be suffering ? and i should bear the losses ? who is resposible for all these ??? I want in written from your side that when your server, site & Tecnical Problems will get solved and after that still this happens frequently, you should bear all my losses which I may i get in furture also. For Tecnical problems i should get complaint Nos for every complaints, when i am complaing on customer no[protected] If you feels that your Bank and Technical Team is uncapable in sloving the problems which is comming every day, then you suggest me in written to close the online Demat account of ICICI Direct.com WATING FOR YOUR REPLY WHICH is my RIGHT