[Resolved]  Telebrands India — Go Duster - Order never received

I ordered Go Duster from Telebrands India on 10th July on an assurance that I will receive it within 10 days. I paid through my credit card an amount of Rs 2560. I'm still waiting for the product. I've written 4 emails and called them 16 times till now. The latest is that they want me to go to the local post office and find out where my parcel is. I'm tired of their customer care dept. They have no empathy towards their customer's issue. I asked them to refund my money and now they say that once they receive the product, only then they will refund the money.