I have a similar and horrible experience too. I purchased a Air-O-Space 5 in 1 SOFA Bed from INDIATIMES Sopping website, in sept2009 for my kids. When I opened the packing of the product, I found that It was having 2 defects - #1 The Joint Between the two beds was torn from one side and #2 One of the beds was punctured. So I sent it back to Indiatimes after reporting a complaint to them.
After few days I got the changed new Sofa Bed. The TNT Courier person took delivery charges(without any payment receipt) in spite of paying the shipping charges for the first time at the time of booking the order.
Secondly, the Air-O-Space 5 in 1 SOFA Bed which i have received is once again got punctured with in just 1 day of usage and even when we repaired the puncture through their puncture kit it got torn from the same place itself after filling the air. Now it is of no use to us. When ever the air is filled the bed does not remain flat, but it starts taking a shape of balloon, I am very much upset with this horrible product. I wish I get the complete refund / Money back of the product as soon as possible.
*** Important - Few things I have Noticed / Realized:
1) The Sofa Bed As Seen In TV is different than what they send after ordering it. It does not have the Logo of Sofa Bed like what it is seen in the TV or Telebrand Website video demo.
2) The Sofa Bed which I have received is of Low Quality Rubber Material and is Made in China.
3) I really feel like i have been Cheated by Indiatimes Shopping portal.