[Resolved]  Telebrands India Pvt. Ltd — Easy Sew Machine

Address:

New Delhi, Delhi

Dated 2nd May, 2012.

To
Marketing Manager,
Telebrands India Pvt Ltd,
Plot No. A-168, Road No. 25, Wagle Estate, Thane – 400604
Email: [protected]@telebrandsindia.com / [protected]@telebrandsindia.com
Sir
I have been watching advertisement of Telebrands Pvt. India Ltd on Easy Sew Machine on Foodfood.com channel and liked the product, as it is compact and easy to use. I also enquired from the office of Telebrands about the product. I was also told that in case I am not satisfied with the product, within 15 day the product can be returned and the amount paid will be refunded. After speaking to the official of Telebrands Pvt. India Ltd, I decided to order the product as it was o[censored]se to me. I ordered for Easy Sew Machine through phone at [protected] on Cash on Delivery basis.
I received the delivery of this product on 25.4.2012 vide Order No. M1105494 and Invoice No. V[protected] of Rs 2823/- i.e. Rs. 1999 (Easy Sew) + Rs. 395/-( Other charges) + Rs. 199/- ( Easy Sew Adapter), through GATI Courier Service (Ref No. M1105494 & Pkg No.[protected]. I enquired from the courier man whether before making payment I should open the package and check the product. He refused and told that I should take this up with the Telebrands officials. I made the Cash payment of Rs 2723/- to the courier man.
On opening the packet I was disappointed to find that the Sewing machine was not the one I saw in the TV advertisement. The cables attached to the machine were of inferior quality. There was no Guarantee/Warranty card with the product. The product is for long term use and not for one time consumption. I informed this to the Customer Care Deptt. at Ph No.[protected] and also enquired whether there is any Outlet in Delhi whom I can contact and get the product replaced and what will be the after Sale Service. I was informed by the customer care deptt. that this is the only product they sell and they do not have any outlet in Delhi. I told them that this is not the same product which I saw on TV. He immediately kept the phone down without answering.
The response service of customer care official is very bad. I have been making STD calls and they do not want to talk / answer my queries / are not in mood to respond. Is this the way of selling products in market / to customers. This means once you have purchased the product, the company will not respond to your queries/ complaints and your money has gone in drain.
I had been shopping from other TV channels/ websites, but I had never had any problem related to product. The product purchased and delivered are the same and of very good quality and after Sale Service is also very good. The response of the company officials is very helpful. The Email given in the website is also wrong.
This is the first time I had made purchase from Telebrands Pvt. India Ltd. and I am not satisfied with the product. I am scared o[censored]sing Easy Sew Machine. It is lying packed in my cupboard. There is no outlet in Delhi where I can contact in case anything wrong goes with the product /the product does not work or for guidance. The decision of purchasing from Telebrands was very wrong.
Telebrands Pvt. India Ltd is requested to take the product back and REFUND Rs. 2723/- paid by me for the product, immediately.

Nalini Pathak
Order No. M1105494