[Resolved] Telecom Regulatory Authority Of India — Fair usage policy on unlimited internet usage plans | |
Dear Sir, Until recently there was no limit to which a person could download using an Internet Connection labeled as an Unlimited Plan or a UL plan, but recently TRAI has approved the ISP's to put a cap on the usage o[censored]nlimited download users, this is called Fair Usage Policy (hence forth abbreviated as FUP) on unlimited plans. I believe the users are at a loss as only the heavy users are opting for the unlimited plans and the Internet Service Providers (ISP) are charging accordingly but are not delivering as they have FUP as an excuse. I have 2 points. 1.If the user the user is paying for the unlimited plan then why can he not have the liberty of the unlimited download? this is clearly cheating on the ISP's part as they cannot decide how much download is enough for a user ! and the FUP are fairly low for most of the ISPs. The users must have the entire right to download as much they want when they are paying for the unlimited plans. 2.If there is a surge in the usage o[censored]nlimited plans which resulted in the ISP's capability to deliver the product they promised hence resorted to Fair Usage Policy, then why are the ISPs not improving their infrastructure to handle the extra load or change the tarrif plans so that users are in the control of how much they want . FUP is essentially making the word unlimited download a lie and this policy must be abolished. I sincerely hope that the consumer forum will take action action against this treacherous policy. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 148 Comments | |
Comments
I have a prepaid connection with Airtel No [protected]. When I called to Customer Care of Airtel about Unlimited plan he said me Recharge with Rs. 275 then call 0n *567*31#. Your unlimited Internet plan will activate and u will charge monthly Rs. 98/- and u get free download upto 2GB. I do and when I use Internet connection on 25/02/2010. When I surprised my Internet connection Stopped and charged Rs 268 only for 2 hrs. Then I called to Customer Care they told me U want to do another recharge of Rs 98. This deduction is done by us is correctly and could not give u back credit. Could TRI will solve this problem.
Thanks
Jeetendra Hankare
[protected]
Thanks
Jeetendra Hankare
[protected]
Sirs,
I saw a program on 25th feb at 110.30pm, was about to recognise face of Celebrities. As per their No.5664464 I conntcted them. The cassate plaied & I waited till 2 minutes. I saw the Bill after the call was 24 Rs.just for 2 minuts of Not even Talk..? I talked to Vodafone care, they said it's by that Company, We could not do anything. I am agree with that but they [Gambler] should warn to viewrs about the charges no...?
Even if they talked to me then it might have been OK but I didn't respond any except Cassate reply to wait. That is not Obciously a call. I want my money back & do not want to happened with any other.
Kannu Takodara
Mithapur - Gujarat
I saw a program on 25th feb at 110.30pm, was about to recognise face of Celebrities. As per their No.5664464 I conntcted them. The cassate plaied & I waited till 2 minutes. I saw the Bill after the call was 24 Rs.just for 2 minuts of Not even Talk..? I talked to Vodafone care, they said it's by that Company, We could not do anything. I am agree with that but they [Gambler] should warn to viewrs about the charges no...?
Even if they talked to me then it might have been OK but I didn't respond any except Cassate reply to wait. That is not Obciously a call. I want my money back & do not want to happened with any other.
Kannu Takodara
Mithapur - Gujarat
Respected Sir,
I’m having an AIRCEL (KERALA) connection for the last 4months.
2days before i.e. 4th march 2010 I recharged for RC49 (unlimited sms plan all over India).
Bt I didn’t gt unlimited SMS, I lost my credit. After that I called to AIRCEL cust care & they telling that only 666sms per day. & that RC 49pack is with terms & conditions, I also talk with their senior manager also, but I didn’t get a good reply from them.
I asked them that then y r u using the wrong word “UNLIMITED” with sms plan??? Bt no reply…
That’s y I’m complaining to consumer forum that “y AIRCEL making consumer FOOL by giving FAKE advertisements?????”
Ii hope that I would get a good reply from consumer forum
I’m having an AIRCEL (KERALA) connection for the last 4months.
2days before i.e. 4th march 2010 I recharged for RC49 (unlimited sms plan all over India).
Bt I didn’t gt unlimited SMS, I lost my credit. After that I called to AIRCEL cust care & they telling that only 666sms per day. & that RC 49pack is with terms & conditions, I also talk with their senior manager also, but I didn’t get a good reply from them.
I asked them that then y r u using the wrong word “UNLIMITED” with sms plan??? Bt no reply…
That’s y I’m complaining to consumer forum that “y AIRCEL making consumer FOOL by giving FAKE advertisements?????”
Ii hope that I would get a good reply from consumer forum
Dear Sir,
I have buy a new connection from Vodafone and they activated it very next day after doing some verification but after 2 they deactivated the same by showing the problem that it is being negatively verified if it has verified negative then why should they activated the number i told them to give my deposite back on that time they told me that you will not get your full deposite back we will cut 110 Rs of activation sir this is ridiculous i m fade from all this things plz so some way to get out of this.
Your's
G.V.Jadeja
I have buy a new connection from Vodafone and they activated it very next day after doing some verification but after 2 they deactivated the same by showing the problem that it is being negatively verified if it has verified negative then why should they activated the number i told them to give my deposite back on that time they told me that you will not get your full deposite back we will cut 110 Rs of activation sir this is ridiculous i m fade from all this things plz so some way to get out of this.
Your's
G.V.Jadeja
SIR,
WITH REFERENCE TO MY MOBILE NO.[protected]. PLEAE NOTE THAT I HAVE NOT RECEIVED THE SECURITY DEPOSIT REFUND CHEQUE OF RS.500/- TILL TODAY i.e. 09.03.2010 AFTER CONFIRMATION MAIL RECEIVED FROM VADAFONE ON 08.02.2010 THAT THEY WILL SEND ME THE CHEQUE BY THE END OF FEB'2010 (I HAVE SURRENDERED MY MOBILE CONNECTION IN THE MONTH OF SEP'2009). MORETHAN ONE MONTH HAVE BEEN PASSED AND NOW THEY ARE NOT READY TO HERE OUR PROBLEM. THE WHOLE MATTER DISCUSSED WITH MR. AASHISH A EMPLOYEE AT KAMLA NAGAR, DELHI-10007 VODAFONE SHOP VIDE HIS MOBIEL NO.[protected], BUT HE IS NOT RECEIVING EVEN OUR CALLS NOW. KINDLY LOOK INTO THE MATTER AND ARRANGE TO REFUND MY SECURITY DEPOSIT AMOUNT OF RS.500.
THANKS & REGARDS
RAJIV JAIN
WITH REFERENCE TO MY MOBILE NO.[protected]. PLEAE NOTE THAT I HAVE NOT RECEIVED THE SECURITY DEPOSIT REFUND CHEQUE OF RS.500/- TILL TODAY i.e. 09.03.2010 AFTER CONFIRMATION MAIL RECEIVED FROM VADAFONE ON 08.02.2010 THAT THEY WILL SEND ME THE CHEQUE BY THE END OF FEB'2010 (I HAVE SURRENDERED MY MOBILE CONNECTION IN THE MONTH OF SEP'2009). MORETHAN ONE MONTH HAVE BEEN PASSED AND NOW THEY ARE NOT READY TO HERE OUR PROBLEM. THE WHOLE MATTER DISCUSSED WITH MR. AASHISH A EMPLOYEE AT KAMLA NAGAR, DELHI-10007 VODAFONE SHOP VIDE HIS MOBIEL NO.[protected], BUT HE IS NOT RECEIVING EVEN OUR CALLS NOW. KINDLY LOOK INTO THE MATTER AND ARRANGE TO REFUND MY SECURITY DEPOSIT AMOUNT OF RS.500.
THANKS & REGARDS
RAJIV JAIN
Dear Sir,
With reference to my mobile number [protected] provided by Idea Cellular Ltd., I would like to bring to notice that.
1. We have a CUG of few numbers following all the rules and regulations by the Service Provider.
2. I belong to 5 SIm from the same CUG.
Since few months we are finding that Idea is charging the bill between the calls of our own CUG members and we have already files complaint for two times. We have been notified through SMS that our problem will be resolved up to 6 march 2010, but neither the problem is solved nor it is escalated. If we try to contact Idea top officials, the helpdesk people do not provide their contact details. From this scenario it feels that this is an idea of "Idea" to loot the clients.
We hope TRAI will look forward in these type of matters and pressurize service providers to keep the commitments given through plans while marketing in sweet words.
Thanks and regards,
Sujit Joshi
With reference to my mobile number [protected] provided by Idea Cellular Ltd., I would like to bring to notice that.
1. We have a CUG of few numbers following all the rules and regulations by the Service Provider.
2. I belong to 5 SIm from the same CUG.
Since few months we are finding that Idea is charging the bill between the calls of our own CUG members and we have already files complaint for two times. We have been notified through SMS that our problem will be resolved up to 6 march 2010, but neither the problem is solved nor it is escalated. If we try to contact Idea top officials, the helpdesk people do not provide their contact details. From this scenario it feels that this is an idea of "Idea" to loot the clients.
We hope TRAI will look forward in these type of matters and pressurize service providers to keep the commitments given through plans while marketing in sweet words.
Thanks and regards,
Sujit Joshi
I Am airtel Postpaid mobile connection holder no is [protected] my latest bill for 11 feb-10 to 10 mar 10 has been genrated on 13 mar 10 but i have not recd my bill on email or by paper even i have made several request/Complaint to Airtel by phone and sms but no action on this, otherhhand airtel messaging me that my credit limit is going up nearby fixed credit limit RS-1500.00 Mobile connection will be closed.
I am contionue in waiting of bill for payment while mobile company is not sending my bill, in this position how can i make the payment without see my bill.
please releif me from airtel
I am contionue in waiting of bill for payment while mobile company is not sending my bill, in this position how can i make the payment without see my bill.
please releif me from airtel
Please provide me address, customer service number and email, where I complain and communicate abiut the service provider telecom company.Thank for this.
Regards
Gopal kumar Gorav
Regards
Gopal kumar Gorav
Please provide me address, customer service number and email, where I complain and communicate abiut the service provider telecom company.Thank for this.
Regards
Gopal kumar Gorav
Regards
Gopal kumar Gorav
i am vodafone customer [protected].i am writting this to you tell about the worst service provided by the vodafone.
i had a balance of Rs. 64/- in my account and i sed a message to activate the 1 paise billing service which is charged Rs.17. but the balance deducted in my account is 110. now my balance in my card is Rs.-46/-
When i called the customer care the response was given to me was very bad and my call was repeadtly disconnected by the executives. the names are: sowmya, kennedy, ajay, mahesh. where no docket no was provided to me.
then when i contact the showroom the same response was provided to me.
Then i contacted the nodal officer and the response was pethetic. names are: Rajalakshmi & Babu
and then appleite offices named faithima where she has given me very very bad service being in that designation .
please help me out to get the refund.
thank you
thank you.
i had a balance of Rs. 64/- in my account and i sed a message to activate the 1 paise billing service which is charged Rs.17. but the balance deducted in my account is 110. now my balance in my card is Rs.-46/-
When i called the customer care the response was given to me was very bad and my call was repeadtly disconnected by the executives. the names are: sowmya, kennedy, ajay, mahesh. where no docket no was provided to me.
then when i contact the showroom the same response was provided to me.
Then i contacted the nodal officer and the response was pethetic. names are: Rajalakshmi & Babu
and then appleite offices named faithima where she has given me very very bad service being in that designation .
please help me out to get the refund.
thank you
thank you.
Dear Sir,
With reference to my mobile number [protected] provided by smart reliance Cellular Ltd., in bihar I would like recover my balance.
1.unnecessary cricket alert is given
2. balance is cut perday Rs 5
Since 25 march 2010 balance is reduce perday Rs 5 i had already
registrard the complain in customer care the complain number is
1.[protected]
2.[protected]
3.[protected]
but no action is taken so fas by smart reliance Cellular Ltd.,
We hope TRAI will take proper action aginst smart reliance Cellular Ltd., I will get my balance
Thanks and regards,
himanshu kumar
With reference to my mobile number [protected] provided by smart reliance Cellular Ltd., in bihar I would like recover my balance.
1.unnecessary cricket alert is given
2. balance is cut perday Rs 5
Since 25 march 2010 balance is reduce perday Rs 5 i had already
registrard the complain in customer care the complain number is
1.[protected]
2.[protected]
3.[protected]
but no action is taken so fas by smart reliance Cellular Ltd.,
We hope TRAI will take proper action aginst smart reliance Cellular Ltd., I will get my balance
Thanks and regards,
himanshu kumar
Respected Sir,
I have an IDEA connection since 5 years i have 2 numbers 1. [protected] and onother is [protected].
i had give my onother number ([protected]) to the idea's authorised showroom PARAM COMUNICATION PLADI AHMEDABAD ON 22 JAN. for doing prepaid from postpaid. from that date to till date my card will not be in process and also they are using rough languages., i made complaint to the HEAD OFFICE but there is no reply from there ... so TRI HAVE ONLY SOLUTION FOR MY THIS COMPLAINT.
THANKS & REGARDS
KAUMIL NITINKUMAR GANDHI.
[protected]
I have an IDEA connection since 5 years i have 2 numbers 1. [protected] and onother is [protected].
i had give my onother number ([protected]) to the idea's authorised showroom PARAM COMUNICATION PLADI AHMEDABAD ON 22 JAN. for doing prepaid from postpaid. from that date to till date my card will not be in process and also they are using rough languages., i made complaint to the HEAD OFFICE but there is no reply from there ... so TRI HAVE ONLY SOLUTION FOR MY THIS COMPLAINT.
THANKS & REGARDS
KAUMIL NITINKUMAR GANDHI.
[protected]
Airtel — my number has been abolished, without my information and my bill is excess and the plan shall last for another one year, my No. is 981843008
My tel No. [protected] has been abolished and my bill payment is pending excess, which is yet to last for another one year. The Airtel has disconnected the No. without any reason, information to me . I request, the AIRTEL to immediately restore the Number, failing which, Ishall be constrained to file a complaint before the consumer Forum and TRAI. Please Note This is a short notice to AIRTEL. Dear Sir/Madam,
First, I am introducing myself as a customer of Aircel mobile service. Myself is Aniruddha Chattopadhyay and the cell no. with which the problems are arising is [protected]. Now for reference I am sending you the details which I already forwarded to Aircel which is mentioned as under -
fromAniruddha Chattopadhyay <aniruddha.[protected]@gmail.com>
tocare.[protected]@aircel.co.in
ccnodalofficar.[protected]@aircel.co.in
date Fri, Apr 9, 2010 at 4:03 PM
subjectattention towards the problems of your value added service.
mailed-bygmail.com
hide details Apr 9 (4 days ago)
Ref. - The conversassion with your customer care persons Ms. Tanushree & Mr. Mithun Dated on 09.04.2010 at 10:42 a.m. and 11:02 a. m. (Personal clok time) respectively to your toll free no. 198.
Dear Sir/ Madam,
In referance to the mentioned above, I would like to inform you that, I am using you service for a couple of years. My number is [protected].
I called your customer care officer last week and asked regarding the messages forwareded to my no. about IPL cricket updation and requested him to check the status from his system. I requested him to to check -
1. Wheather it is a paid service or not.
2. As my presonal no. is registered with national DND service why you are sending me all those messages to my no.
3. If anything wrong please do the needful and deactivate all those unnecessary thing and refund me back my money to my account.
Unfortunately nothing happened. Moreover today I received a SMS from your 57000 no. which is showing "received" at (your system Date & time) - "08:18:16 p.m." on "08.04.2010". for free subscribe with Aircel Friend Zone for 10(ten) days. And to deactivate dial 570001. Immediately I called to the given no. 570001 to deactivate but there is no such option to deactivate.
Then I called to log a complain against that, and as per your "IVRS" I got a lady who introduced herself as Ms. Tanushree. I had a conversation with her for more than 10 (ten) minutes. But she was totally helpless to solve my problems and taking permission from me, forwarded my call to her higher authority. I was on the line for exactly 20(twenty) minutes but there was no reply from you. Now I am intimating the details what I got from her.
1. My DND service is deactivated from October 2008. And it was activated for 90 (ninety) days only.
2. For IPL cricket updating you have charged Rs. 3/ SMS from me.
3. You do not have any record or detail to reply your customer instantly.
4. To have all the detail I need to call you up again after 6 Hr.
I called you at 11.02 a.m. again after getting on line for 20 min.(mentioned before). Repeating the same I got Mr. Mithun. I have to repeat all the detail what I told to Ms. Tanushree. At the same way he forwarded my call to his higher authority. When he was forwarding my call I asked for the time duration for getting his higher official. And requested him "to do the same within 5(five) min. as I have already wested more than 20 min for the same. Otherwise I requested to solve it by his own". It is not possible for me to provide more time, as I provide consultancy to a Ltd. Company Hospital. This was very disgusting getting no reply after holding my call for 20(twenty) min.
Now my question is -
1. How could you activate my DND without having any prior notice ( SMS/ Mail/ Ph. Call) from my side?
2. How could you deduct money from my account without giving me any prior intimation.
3. Why you like service provider intentionally forward SMS to your valued customers in such a complex manner so that, you can take easy chance to earn money in a improper way?
4. Whenever my no. is DND registered, why you are disturbing me repeatedly?
5. If I take the conversation with Ms. Tanushree is a truth, isn't it a dangerous scenario for the customer and so also for the "nation" that, you like service provider forwarding your service to your valued customer without having any detail in your "system" instantly.
6. Is it a good example of customer care service that, activate any value added service to any customer without giving any proper notice or is it authentic?
7. If I take the occurrence as just a mistake from your side, do you have really the right/ rights to harass your customer?
8. As this problem is from your side, how will you compensate me (monitory/ time) for the harassment?
Hope you will do the needful as required as soon as possible. Expecting your reply immediately.
Thanking you,
Aniruddha Chattopadhyay.
981, Beltala, Fartabad, Garia,
Kolkata - 700084.
[protected]
Now I am sending you the detail feedback of Aircel -
1. First one from care.[protected]@aircel.co.in - Which is mentioned as under -
Dear Customer,
Thank you for writing to Aircel Customer Care.
We confirm receipt of your e-mail and we shall get in touch with you within next one working day.
Assuring you the best of our services at all times.
Regards,
Aircel Customer Care Desk
Dishnet Wireless Ltd.
Kolkata
This is an automated acknowledgement. Kindly do not respond to this e-mail.
Contact us at:
Customer Care : 121 or [protected]
E-mail : care.[protected]@aircel.co.in
Website : www.aircel.com
2. Second one is from nodalofficar.[protected]@aircel.co.in - Whinh was as under -
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website: www.aircel.com
This is an automated response of your e-mail.
I was waiting for their reply till date. As I counted Saturday and Sunday might be their non working day. But till now they did not realise that much of importance to the issue. Moreover when I called to there customer care cell today's morning there supervisor Md. Irshad told that my cell no. was not DND activated for anytime. That means he was just denying the word of Ms. Tanushree what she told me on Friday. Moreover he was just pressurising me to forward me a SMS to a particular no. for deactivating the cricket adation SMS service. When I become able to convince him that the request for DND deactivation request had never been forwarded to you by my side, then he considered my case and register my no. for deactivating DND and forwarded me the registration no. Again when I crossed him for deactivation the IPL cricket updation he registered a request no. and gave it to me. When I asked about my account status, the answer was as usual - call after 6 Hr. There is a problem with our system. And we are updating our system. But unfortunately I am getting the useless SMS till now. Again I called customer care. The reply from them we cannot deactivate it. You have to deactivate it from you.
Then my question is how this type of service provider is providing service to there customer in such a poor manner? What is the utility of the request no given to me by Mr. Irshad? I have names of some other persons also who are also facing same type of problems from Aircel. Is there really no such way out to get rid off these problems created by these MNCs? Why the system will be so complex and the procedures will be so time taken? Why those companies will be so much desperate with the rights of their customers? Why they will not be liable for these type of harassment?
Please advice and do the needful as required.
Thanking you,
With regards,
Aniruddha Chattopadhyay.
Beltala, Fartabad
Garia. Kolkata - 700 084
First, I am introducing myself as a customer of Aircel mobile service. Myself is Aniruddha Chattopadhyay and the cell no. with which the problems are arising is [protected]. Now for reference I am sending you the details which I already forwarded to Aircel which is mentioned as under -
fromAniruddha Chattopadhyay <aniruddha.[protected]@gmail.com>
tocare.[protected]@aircel.co.in
ccnodalofficar.[protected]@aircel.co.in
date Fri, Apr 9, 2010 at 4:03 PM
subjectattention towards the problems of your value added service.
mailed-bygmail.com
hide details Apr 9 (4 days ago)
Ref. - The conversassion with your customer care persons Ms. Tanushree & Mr. Mithun Dated on 09.04.2010 at 10:42 a.m. and 11:02 a. m. (Personal clok time) respectively to your toll free no. 198.
Dear Sir/ Madam,
In referance to the mentioned above, I would like to inform you that, I am using you service for a couple of years. My number is [protected].
I called your customer care officer last week and asked regarding the messages forwareded to my no. about IPL cricket updation and requested him to check the status from his system. I requested him to to check -
1. Wheather it is a paid service or not.
2. As my presonal no. is registered with national DND service why you are sending me all those messages to my no.
3. If anything wrong please do the needful and deactivate all those unnecessary thing and refund me back my money to my account.
Unfortunately nothing happened. Moreover today I received a SMS from your 57000 no. which is showing "received" at (your system Date & time) - "08:18:16 p.m." on "08.04.2010". for free subscribe with Aircel Friend Zone for 10(ten) days. And to deactivate dial 570001. Immediately I called to the given no. 570001 to deactivate but there is no such option to deactivate.
Then I called to log a complain against that, and as per your "IVRS" I got a lady who introduced herself as Ms. Tanushree. I had a conversation with her for more than 10 (ten) minutes. But she was totally helpless to solve my problems and taking permission from me, forwarded my call to her higher authority. I was on the line for exactly 20(twenty) minutes but there was no reply from you. Now I am intimating the details what I got from her.
1. My DND service is deactivated from October 2008. And it was activated for 90 (ninety) days only.
2. For IPL cricket updating you have charged Rs. 3/ SMS from me.
3. You do not have any record or detail to reply your customer instantly.
4. To have all the detail I need to call you up again after 6 Hr.
I called you at 11.02 a.m. again after getting on line for 20 min.(mentioned before). Repeating the same I got Mr. Mithun. I have to repeat all the detail what I told to Ms. Tanushree. At the same way he forwarded my call to his higher authority. When he was forwarding my call I asked for the time duration for getting his higher official. And requested him "to do the same within 5(five) min. as I have already wested more than 20 min for the same. Otherwise I requested to solve it by his own". It is not possible for me to provide more time, as I provide consultancy to a Ltd. Company Hospital. This was very disgusting getting no reply after holding my call for 20(twenty) min.
Now my question is -
1. How could you activate my DND without having any prior notice ( SMS/ Mail/ Ph. Call) from my side?
2. How could you deduct money from my account without giving me any prior intimation.
3. Why you like service provider intentionally forward SMS to your valued customers in such a complex manner so that, you can take easy chance to earn money in a improper way?
4. Whenever my no. is DND registered, why you are disturbing me repeatedly?
5. If I take the conversation with Ms. Tanushree is a truth, isn't it a dangerous scenario for the customer and so also for the "nation" that, you like service provider forwarding your service to your valued customer without having any detail in your "system" instantly.
6. Is it a good example of customer care service that, activate any value added service to any customer without giving any proper notice or is it authentic?
7. If I take the occurrence as just a mistake from your side, do you have really the right/ rights to harass your customer?
8. As this problem is from your side, how will you compensate me (monitory/ time) for the harassment?
Hope you will do the needful as required as soon as possible. Expecting your reply immediately.
Thanking you,
Aniruddha Chattopadhyay.
981, Beltala, Fartabad, Garia,
Kolkata - 700084.
[protected]
Now I am sending you the detail feedback of Aircel -
1. First one from care.[protected]@aircel.co.in - Which is mentioned as under -
Dear Customer,
Thank you for writing to Aircel Customer Care.
We confirm receipt of your e-mail and we shall get in touch with you within next one working day.
Assuring you the best of our services at all times.
Regards,
Aircel Customer Care Desk
Dishnet Wireless Ltd.
Kolkata
This is an automated acknowledgement. Kindly do not respond to this e-mail.
Contact us at:
Customer Care : 121 or [protected]
E-mail : care.[protected]@aircel.co.in
Website : www.aircel.com
2. Second one is from nodalofficar.[protected]@aircel.co.in - Whinh was as under -
Dear Aircelite,
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.
Kindly allow us to respond to your concern within next one working day.
We assure you timely response and resolution. Thank you for choosing Aircel.
Truly
Team Aircel
Website: www.aircel.com
This is an automated response of your e-mail.
I was waiting for their reply till date. As I counted Saturday and Sunday might be their non working day. But till now they did not realise that much of importance to the issue. Moreover when I called to there customer care cell today's morning there supervisor Md. Irshad told that my cell no. was not DND activated for anytime. That means he was just denying the word of Ms. Tanushree what she told me on Friday. Moreover he was just pressurising me to forward me a SMS to a particular no. for deactivating the cricket adation SMS service. When I become able to convince him that the request for DND deactivation request had never been forwarded to you by my side, then he considered my case and register my no. for deactivating DND and forwarded me the registration no. Again when I crossed him for deactivation the IPL cricket updation he registered a request no. and gave it to me. When I asked about my account status, the answer was as usual - call after 6 Hr. There is a problem with our system. And we are updating our system. But unfortunately I am getting the useless SMS till now. Again I called customer care. The reply from them we cannot deactivate it. You have to deactivate it from you.
Then my question is how this type of service provider is providing service to there customer in such a poor manner? What is the utility of the request no given to me by Mr. Irshad? I have names of some other persons also who are also facing same type of problems from Aircel. Is there really no such way out to get rid off these problems created by these MNCs? Why the system will be so complex and the procedures will be so time taken? Why those companies will be so much desperate with the rights of their customers? Why they will not be liable for these type of harassment?
Please advice and do the needful as required.
Thanking you,
With regards,
Aniruddha Chattopadhyay.
Beltala, Fartabad
Garia. Kolkata - 700 084
some time back i had a prepaid number([protected]) idea but one day suddnly whitout my any request on my number activ Cricket Daily pack, Summer Surprise contest me, callar tunus, a/c in less 1st time Rs.22/- rupes and 2nd time Rs.30/- 3rd time Rs.5/- I called in Idea Customer Care but I get not well respose so rightnow i have left this number. idea loss only his custmer but my contect be brack many people who ware my contect so please sir plz consitreat my this complain
Dhirendra Bhan Singh
[protected]
NOIDA
Dhirendra Bhan Singh
[protected]
NOIDA
dear sir,
i'm subscriber of Airtel prepaid Mob No [protected]. once i activate a sevice though Aitel Live regarding Job alert service .after using this service i deactiva this service . but after deactivate this service they renewed it and deducet my balance regarding same service . i complianed this in Airtel customer care .They confirem to me that your sevrvice has been stop . but every week they deduct my balance it's continue from last 5-6 week.
i'm very eriteted now . on the made a call on Airtel Customer Care they help me properly .
i request to you plz justify with me.
Regards,
Anil Seth
Gorakhpur
[protected]
i'm subscriber of Airtel prepaid Mob No [protected]. once i activate a sevice though Aitel Live regarding Job alert service .after using this service i deactiva this service . but after deactivate this service they renewed it and deducet my balance regarding same service . i complianed this in Airtel customer care .They confirem to me that your sevrvice has been stop . but every week they deduct my balance it's continue from last 5-6 week.
i'm very eriteted now . on the made a call on Airtel Customer Care they help me properly .
i request to you plz justify with me.
Regards,
Anil Seth
Gorakhpur
[protected]
Dear Sir/ madam,
I was using Airtel no. [protected] from 11 feb, all of sudden the service provider switched off the conection
saying that this is not in my name. I was surprised and then got in touch with their airtel gallery in Vasai, dist thane and they werereluctant to talk to me and started asking all non sense question that whom I had spoken a month back etc and on speaking to their nodel officer she says its acommon phenomana that some elses no can be registred with others name and this cannot be retified.
Please do something to stop this practice and stop the connection of the person who got the connection with my document.
regds
Navin Jhunjhunwala
I was using Airtel no. [protected] from 11 feb, all of sudden the service provider switched off the conection
saying that this is not in my name. I was surprised and then got in touch with their airtel gallery in Vasai, dist thane and they werereluctant to talk to me and started asking all non sense question that whom I had spoken a month back etc and on speaking to their nodel officer she says its acommon phenomana that some elses no can be registred with others name and this cannot be retified.
Please do something to stop this practice and stop the connection of the person who got the connection with my document.
regds
Navin Jhunjhunwala
visited online Aittel Digital DTH site on 19.5.2010 for getting
Airtel DTH TV at my resident at Indore.
I received e mail from Sharad dixit (<sharad.[protected]@vriti-interactive.com>)
giving details of offer as well cost etc.on 20.5.2010. I received
phone call from Mr Sharad Dixit of Airtel ( cell No. [protected]) on
20.5.2010 asking me when I can take DTH ? I said that I have guest and
I can take right now. He asked me to pay money and as per his
instruction I made transfer of Rs 1700/- through corporation Bank
internet transfer on 20.5.2010 at 11.30 AM . After getting amount Mr
Sharad Dixit said that Airtel Engineer will be in touch with you and
that before noon on 20.5.2010 they will install DTH at my residence.
Till 4.30 PM no Airtel Engineer has come to install DTH at my
residence on 20.5.2010 so I called Mr Sharad Dixit on his cell No
[protected] but he did not attend my call (my e mail atteched herewith
No. 1). I made several attemps but he did not attend my call. Than I
called him from another cell than he picked-up that call. I said to
him that as per your assurance no Airtel Engineer has come to install
DTH till 6.30 hrs on 20.5.2010, in reply he says that it will be done
on 21.5.2010.
On 21.5.2010 I received e mail from Airtel giving me kit details etc
but no one has come to install the DTH. Copy of Airtel e mail is
atteched herewith (No.2)
On 21.5.2010 I called Airtel toll free No. [protected] for activation
of the kit as per their instruction on e mail (No.2) and got reference
No. for the activation and the Airtel executive (on toll free No.)
said that kit has been activated and that Airtel Engineer will come to
install DTH 0n 22.5.2010 at 11 AM.
I called Airtel toll free No at 11 AM on 22.5.2010 and wish to know
about the installation but the Airtel Toll free No. executive said
that kit is not yet activated and I shoud give once more kit details
so that he could activate kit in order to install DTH.
I gave him kit details as per Air tel e mail No. 2. The executive said
that DTH will be install at 13 hrs on 22.5.2010. But no one has come
to install DTH.
On 22.5.2010 I called Airtel executive again at 14 hrs and up dated
him that no one has come to install DTH and now I am fed up with your
assurance so please cancell my order for DTH. He made a request with
their system and gave me request No. 2777740 for cancellation of DTH.
Since 22.5.2010 I am writing e mails and making call to Airtel for
return of my money amounting to Rs 1700/- but no one is hearing and
not replying to my e mails.
Kindly look in to the matter and direct Airtel to return my deposit money alongwith interest.
Thanks and regards
Shantilal Jain
Airtel DTH TV at my resident at Indore.
I received e mail from Sharad dixit (<sharad.[protected]@vriti-interactive.com>)
giving details of offer as well cost etc.on 20.5.2010. I received
phone call from Mr Sharad Dixit of Airtel ( cell No. [protected]) on
20.5.2010 asking me when I can take DTH ? I said that I have guest and
I can take right now. He asked me to pay money and as per his
instruction I made transfer of Rs 1700/- through corporation Bank
internet transfer on 20.5.2010 at 11.30 AM . After getting amount Mr
Sharad Dixit said that Airtel Engineer will be in touch with you and
that before noon on 20.5.2010 they will install DTH at my residence.
Till 4.30 PM no Airtel Engineer has come to install DTH at my
residence on 20.5.2010 so I called Mr Sharad Dixit on his cell No
[protected] but he did not attend my call (my e mail atteched herewith
No. 1). I made several attemps but he did not attend my call. Than I
called him from another cell than he picked-up that call. I said to
him that as per your assurance no Airtel Engineer has come to install
DTH till 6.30 hrs on 20.5.2010, in reply he says that it will be done
on 21.5.2010.
On 21.5.2010 I received e mail from Airtel giving me kit details etc
but no one has come to install the DTH. Copy of Airtel e mail is
atteched herewith (No.2)
On 21.5.2010 I called Airtel toll free No. [protected] for activation
of the kit as per their instruction on e mail (No.2) and got reference
No. for the activation and the Airtel executive (on toll free No.)
said that kit has been activated and that Airtel Engineer will come to
install DTH 0n 22.5.2010 at 11 AM.
I called Airtel toll free No at 11 AM on 22.5.2010 and wish to know
about the installation but the Airtel Toll free No. executive said
that kit is not yet activated and I shoud give once more kit details
so that he could activate kit in order to install DTH.
I gave him kit details as per Air tel e mail No. 2. The executive said
that DTH will be install at 13 hrs on 22.5.2010. But no one has come
to install DTH.
On 22.5.2010 I called Airtel executive again at 14 hrs and up dated
him that no one has come to install DTH and now I am fed up with your
assurance so please cancell my order for DTH. He made a request with
their system and gave me request No. 2777740 for cancellation of DTH.
Since 22.5.2010 I am writing e mails and making call to Airtel for
return of my money amounting to Rs 1700/- but no one is hearing and
not replying to my e mails.
Kindly look in to the matter and direct Airtel to return my deposit money alongwith interest.
Thanks and regards
Shantilal Jain
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This is to inform you that I am Anil Jain ([protected]) I have a Connection of Airtel and also subscribes for (DND)Service from 11 Oct 2007. But again and again I recive permotional calls from this Number:- [protected] at 1:11pm 23/feb/2010. I have launched so many complaints in Airtel Ex.(Comp no.3068357 1 on 29 1 10 and Comp no.30642510 on 28 01 10) But they all are useless. Now I also going to complaint in TRI also.
Thanks and Regards
Anil Jain
[protected]