[Resolved]  The Mobile Store — Damaged my Apple IPhone

I Bought an Apple I-phone on 18/05/2009 whose Bill no.- UP/01335/00001/7559 from The Mobile Store, Essar Telecom Retail Ltd. Sahara Ganj Mall, Lucknow. I did'nt know how to install the sim card in the handset, so i brought it back to the same Mobile Store and i gave it to one of the sales person to install the sim but that person had damaged my handset then i was annoyed at them after that i met Mr. Jayesh who is the Area Manger of The Mobile Store he told me that he will manage to repair the Handset. After 2 days he said to send handset to Initiative Store at Alambagh, Lucknow. Today after about 22 days they are not giving me any positive response regarding the phone. I also conversed with Miss Hema Shetty (Customer Care Head of "The Mobile Store") they all are making false commitments.
Please help me out in this matter.

Thanking You,
Yours Sincerely,
Manoj Manglani
Mob. no.-[protected]