[Resolved] The Mobile Store — ASSURED HOLIDAY PACKAGE

[Resolved] The Mobile Store — ASSURED HOLIDAY PACKAGE

T taggarwal from Mumbai, Maharashtra

WHAT IS ASSURED IN THIS? IS IT PAIN!!! TAKE BACK THE ASSURED GIFT COUPON AND REFUND ME RS.5000 This is reference to the Holiday Package of 2 Nights & 3 Days that i recevied on Buying the Mobile from "The Mobile Store". The Holiday package was from Countrywide Holidays Pvt. Ltd. where they asked to give their Preference of the Stay with 3 alternate dates. I picked the areas as per the following Sequence 1. MAHABALESHWAR 2. MATHERAN 3. MUNNAR for the Date Preference as 1st Check-in Date option...[protected] 2nd Check-in Date option...[protected] 3rd Check-in Date option... 6-9-2008 They confirmed me the MUNNAR as that was the farest destination among the three. When i contacted them they expalined me that the booking is not available in Mahabaleshwar & Matheran even though its Off Season in ahabaleshwar and Matheran.I was left with no choice in maharashtra as 3rd option.They have all far away destinations and they do not give close destination I wrote to the Hotel in Mahabaleshwar and matheran to which COuntry Holiday is providing the rooms and they confirmed me that they have the rooms availability for all the 3 required dates. I called up the guys for 5 consecutive days and asked them to send me the explaination for the same and they didnt replied me back. Last resort to me was to send them an email with following reference "If i dont get an answer on the query that has been asked then i will be forced to take action against you guys in the Consumer Court Under section -- right to be informed -- right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers.". to which they have replied as "We have contracts with the hotels for few rooms for promotional schemes. Also, we have clearly mentioned in the Terms & Conditions that recipients has to three choice of destinations & three dates. One out of three will be confirmed in all the requests submitted by the customers". I would like to know inspite of the availability they are using unfair methods and not providing the service to the customers. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

harmeet

from Gurgaon, Haryana

Even I had bought the mobile phone and got the offer. I paid them 599/- through DD and till date I have never received any confirmation from their end about whereI will get the confirmation.

Rajasekharan Nair

from Muvattupuzha, Kerala

I also faced the same fate as Tushar with the holiday offer from the Mobile Store through the Countrywide Holidays Pvt Ltd. I followed all their instructions and requested for Munnar, Ooty and Tirupaty in the order of preference. As in the case of Tushar, I was also alloted the farthest, least preferred destination. When they contacted me on phone the caller insisted me to accept or reject instantly. ( I was driving at that time) When I said, 'No', the caller said my booking is cancelled and the money is being returned. Even after 2 weeks the money (Rs 599/-) is yet to come. I wish to advise everybody not to patronise the Mobile Store or the Countrywide Holidays Pvt. Ltd. They are cheating through a very well organised unfair trade practice.

thejaswini shetty

from Hubli, Karnataka

Is there any assurity that you book us a room after we send the Rs.999 (DD)
Can we cancell before you send us the confirmation voucher and do we get refund of the same.

ujjwal shrivastava

from Jalandhar, Punjab

i am buy the the mato yuva w270 on your mobile store the rate of charge is 3, 350 rs today, i have eciept ur bill, but when i see ur prise is online ur rate is 3, 143, y contect no [protected]. city ferozepur

Bodhirupa Sarkar

from Delhi, Delhi

I had bought a mobile from Mobile Store outlet in Lajpat Nagar, New Delhi and I was given a gift voucher of Rs. 10000 (not upto Rs. 10, 000 but of Rs. 10000), containing a Holiday package of 3 Nights 4 Days(Scratch Card No. TP1664611). For the same I had called Travel port customer care and enquired about the package for Hotel Sarang Palace in Jaipur. The maximum rated on the website of this hotel are Rs. 1800 per day (without discount) which amount to Rs. 5400/- in total. But my voucher is of Rs. 10, 000. When I expressed my concern regarding the same to the customer care person they said they cannot help me in this regard. The mobilestore customer care no. given in their site is permanently switched off. I have also placed a complaint to them through e-mail for which I have not received any reply. Moreover, I also called up the Lajpat Nagar mobilestore and spoke to Mr. Santosh who has also been of no help.

Priyabrate

from Pune, Maharashtra

I also got a silimar offer of 3N/4D holday package from mobile store for which I called one of the hotels listed in their offer who said that only 25% of the traiff will be discounted. Then I enquired with travelport about the actual offer. They then started narrating me what is the procedure for encashing this scratch card. They never replied what is the exact amount of discount in hotel tariff. In fact there is no method by which you can ensure that your booking is free of cost. It is better for people to refrain from such packages.

nidhi

from Abu, Rajasthan

TravelPort is the name of the holiday destination provoder, they are frauds they rejected my form, giving reason that i didnt give my 2 destination option they are frauds big frauds...

taibataiba

from Mumbai, Maharashtra

getting holiday packages in rewards or prizes is a very simple marketing funda.firstly hardly 5-10 % of the people who have won gofor the holidays.then there are extra charges such as utility charges and taxes which have to be borne by the customer.for e.g if a person has won a holiday voucher for 3nights and 4 days then the person has to pay utility charges on per night basis all amounting to the profit of the hotel.then all the superior hotels wont be avaliable as required.the rooms are given to travel agencies at a very nominal fees and even given on exchange for other products and services.so at the end of the day if the customer has won the free package, then he/she is entitled to pay for all the possible extras + the utility charges + travelling + meals...SO NOTHING IS FREE...ITS ALWAYS BETTER TO go directly to any hotel and take their rooms or packages...

R.B Prasad