[Resolved]  The Professional Courier — Document not Delivered / Unprofessional Attitude

I Had couriered a document to Kerala on the 11th of April 2008 and was promised that the document will reach on the 14th of April 2008, the date i intended it to reach . The document was not delivered on 14th and when i called to enquire on the status of the same i was told that since 14th is a holiday because of Vishu - the kerala new year, i requested Professional couriers to deliver the document on atleast the 15th, i was asked for the address again and was given a confirmation that the document will be delivered on the 16th . On the 16th professional Couriers calls up the consignee and asks them to pick the document at their office in Changanacherry . When i speak to the booking office in bangalore, the concerned person asks me to just wait and says he is helpless and cannot do much about it, the contact number given by him of the changanacherry office also turns out to be incorrect . i find out the number by my own means and when i call changanacherry, the response i get from them is that they cannot have a home delivery done and when i request them to do so, the person there speaks to me in a way which conveyed that for the amount of 30 Rs which i have spent this is the service which will be provided... when i try to contact the bangalore office they also talk to me in a way that shows they are least bothered even if i approach the consumer forum and do not give me the Number of their Head Office .

When i contact the head office and speak to the concerned person there, he is also very uncooperative and i had to take him on a conference Call with their changanacherry office which is of also no recourse because during the course of our conversation this gentleman states " to do whatever i want " and that they cannot help me .

The professional couriers is holding me at ransom since the document is in their custody and i have to depend entirely on them .

Please suggest which forum to approach so that atleast other customers are not affected by this Unprofessional and Callous Attitude .
Was this information helpful?
No (0)
Yes (1)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

FOR YOUR REFERENCE CONSIGNMENT DETAIL IS GIVEN BELOW:

BLR[protected]
DATED: 31.12.11
MAILING ADDRESS :
S K OGRA
FLAT NO 106, GH 1
NEW DELHI - 110087
PH NO - [protected]


I HAVE SENDED A COURIER FROM BANGLORE TO DELHI ON 31.12.11, BUT TODAY AT 06.01.12, STILL THAT PARCEL DID NT RECEIVED THAT PERSON IN DELHI. NO ONE RESPONDED AND DOES NOT PICKED MY CALL IN DELHI PROFESSIONAL COURIERS. THAT SERVICES IS SO POOR..

PLEASE FIND IT OUT WHERE IS MY PARCEL..
Dear Sir,
This is to certify hat I, m Rajib Nag sending a courier No. MAA[protected] from kelambakam, Chennai at 20/0602012
to the address of Mr. Narayan Ch. Nag P.O.- Barajaguli, Vill.- Dighapara, Dist.- Nadia Pin- 741221 W. B. but it is still not yet receive my home.
So kindly let us know the status of my couriers as early as possible.
Thanking you.
From
Jaayam Constructions Thatchur we leading an real estate businessman in Thiruvalur District as we know that the service of Professional courier is very vest service because our customer is sending an important document or else but the courier is reaching after 1 month its very bad service if we call to Gummidipoondi professional courier centre the way they speak is very bad please take the action immediately or give us the good service call to [protected] or[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    The Professional Couriers
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    15%
    Complaints
    2904
    Pending
    0
    Resolved
    425
    The Professional Couriers Phone
    +91 93 1361 1083
    +91 22 2781 3309
    The Professional Couriers Address
    No.1203/A, Bhumiraj Costarica, Plot No. 1 & 2, Sector 18, Sanpada, Navi Mumbai, Maharashtra, India - 400705
    View all The Professional Couriers contact information