[Resolved]  The Professional Couriers — Failure of courier delivery & lack of response from The Professional Couriers

Address:

Bangalore, Karnataka

Dear Sir / Madam,

This mail is regarding failure of courier delivery & lack of response from The Professional Couriers, Bangalore. The courier bearing consignment number-BLR34538893, handed over to Professional couriers on 14th Feb, they promised that the delivery would take place within the next two days, now its more than 15 days, but the consignment is not yet reached to the destination, inspite of their repeated promises.

The contents was some of the important documents, which pertaining to a banking transaction of Rs.22 lak fund arrangement, which suppose to reach the party before 21st, beyond that the documents become invalid & the invalid documents will not be considered for funds.

I checked with the local office on 17th Feb, they assured me the delivery by same day evening , but not happened. Again 18th I approached them, they took my cell number and suppose to confirm me the status in 30 minutes, but no-one turned, once again I made a call on the same day, they promised me the delivery by 19th morning, but the status was remain same. They were giving me only wrong commitments, finally on 23rd I sent a complaint mail to their customer care cc marking to the Managing Director, 24th Feb, I was shocked to see their reply asking me to provide the destination address & contact number of the party, which was mentioned on the cover in a printed format with plastic coating, but I given the details once again. The courier company called me on 24th, as usual they promised me the delivery by 24th evening, they suppose to confirm me the delivery by 6pm, but again no -one turned, but I received one more mail at 6.20pm, asking me to “wait for the next day- 25th, for getting the status of my packet.”. 25th evening again I got a call from Professional couriers, they asked me to wait till Monday 27th Feb, also they said the “documents reached very near to the destination place, but they are unable to find out the same.

In between on 25th I got a call from the party, he confirmed me the documents are not yet reached, also said the documents become invalid.

The reason for me to bring this to your kind attention is only because of the whole nature of transaction, which from my point of view look little bit un-professional, which disturbed my entire financial planning & I am stuck in a horrible situation today. Also harassed me a lot and made me mentally torched and suffered. The courier contents are including attested id proof, address proof, signature proof, photographs of me & my wife, which is again a head-ache if such documents fall in to any wrong hands. At least they should compensate my losses which is happened due to their irresponsibility & lack of response.

I can provide all the necessary documents & previous mail communications, if required.

Kindly consider the above complaint & help me in this regard.

Regards...........Girish G Nair