[Resolved]  The Times Of India - Chennai Edition — non delivery of issues for the past 2 months

sir,
this is bring to your notice that i subscribed to the times of india chennai ed as a founder member 17/02/08.

THIS IS MY ORDER NO :1029171.

i was assured that i will start receiving paper FROM april 14th 2008. but i have not received a single issue so far.i have taiked over phone to your chennai office 11 times and emailed twice .it is of no use.if you have conscience take appropriate action.if not, i have to say GOOD BYE TO TIMES OF INDIA.THANK YOU.
KARTHIK DEIVANAYAGAM
MOBILE NO[protected]

mail 1 details...
from R Karthik Deivanayagam <[protected]@gmail.com> hide details 30 Apr
to crm.[protected]@timesgroup.com
date 30 Apr 2008 23:15
subject poor quality and deficiency of service - regarding
mailed-by gmail.com

reply

from "crm.chennai" <crm.[protected]@timesgroup.com> hide details 1 May
to R Karthik Deivanayagam <[protected]@gmail.com>
date 1 May 2008 08:56
subject Re: poor quality and deficiency of service - regarding



Dear Reader

We are really sorry for the inconvience caused to you.

We are sure that from tomorrow onwards you will be getting the issues properly.

With warm regards

CRM TEAM

my 2nd email

from R Karthik Deivanayagam <[protected]@gmail.com> hide details 7 May
to crm.[protected]@timesgroup.com
date 7 May 2008 22:56
subject Fwd: poor quality and deficiency of service NOT RECTIFIED - regarding
mailed-by gmail.com

HOW MANY MORE DAYS YOU NEED TO DELIVER THE ISSUES.IF YOU ARE NOT INTERESTED IN DELIVERING THE PAPER KINDLY REFUND THE AMOUNT AND SEND YOUR PEOPLE TO COLLECT THE TRAVEL BAG.TELL ME HOW YOUR ARE GOING TO COMPENSATE FOR THE LOSS SO FAR.

KARTHIK DEIVANAYAGAM.R
3, ITECH, GHTM,
GOVT HOSPITAL OF THORACIC MEDICINE,
TAMBARAM SANATORIUM, CHENNAI-600047
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

sir i m afounder member of your company my order number is[protected] but i not received copy of newspaper.our house address is change. my new address is ... p.T.R apts flat GB ground floor 153 habibullah road t.nagar chennai 600017 ph-[protected]. i m requesting you plz deliver my copy to new address . thnx
My complaint no is 41984, iam staying in chitlapakkam chromepet, so many times i mailed and i got the same response as karthik ...
once again the non sense has repeated.for the past 20days iam not getting any issue .goodbye times of india...THIS IS MY ORDER NO :1029171.
Hi,
I am the subscriber from Cognizant, Chennai in the 1 year plan.
Unfortunately i missed my coupon book.After that i hv raise many requests to you team.
Till now i didn't get any response from you.
Please send the new coupon book to my below Address;
No:12,
3rd Usman Street,
Masjid colony,
Kamarajapuram,
thambaram, Chennai.
Cell:[protected]

Times Of India — incorrect interpretation of information

Dated: May 31, 2008
Times of India, New Delhi issue
Page 9

Article Heading: ' In e-mail to mother, she was alluding to a movie'

To whomsoever it is concerned,

I would like to bring to your kind notice that it seems Times of India employee and writer of the article in question, Deeksha Chopra has misinterpreted the details of the e-mail written by Arushi to her parents, that the NOIDA police had revealed earlier.

In line 4 of the e-mail, Arushi wrote, ..." I wnt do it agn..." and that, in case none of the company's employees understand the chatting language, means " I wont do it again" i.e. I WILL NOT do it again rather than "I want to do it again".

I hope TOI will rectify this gross error and issue an apology in memory of the girl.
Dated: May 31, 2008
Times of India, New Delhi issue
Page 9

Article Heading: ' In e-mail to mother, she was alluding to a movie'

To whomsoever it is concerned,

I would like to bring to your kind notice that it seems Times of India employee and writer of the article in question, Deeksha Chopra has misinterpreted the details of the e-mail written by Arushi to her parents, that the NOIDA police had revealed earlier.

In line 4 of the e-mail, Arushi wrote, ..." I wnt do it agn..." and that, in case none of the company's employees understand the chatting language, means " I wont do it again" i.e. I WILL NOT do it again rather than "I want to do it again".

I hope TOI will rectify this gross error and issue an apology in memory of the girl.
RE: Address change-Order No:[protected]
i sent a mail to CRM for address change nearly one and hlf months ago. everytime they were telling, in 48hrs the issue will be resolved. like that they replying to my mails.
Its a very bad customer service support.
we have subscribed your news paper for a year .we are not getting the issues for a week or so.we have already lodged a complain against the agency via telephone but no action is taken against it.
if you can't issue the papers please don't collect the money for prepaid subscriptions. take stern action against agency


order no. NAA 033756

AGENT NAME: R.MAGESH (CHROMEPET)

if no action is taken within next 24 hours i will lodge a complain against your newspaper in consumer court...
Sir, Kindly refer my annual sub. order no.NAA 113859-A. Dated 11th Jan.2009.
Name : G.T.Agith Kumar, old # 20 A/ new 6, Ganesan Illam, I-floor,
Chakravarthy Nagar, Ayanavaram, Chennai-600023. (mob.[protected]
Sofar I have not received my Times Issues which was assured from
15th Jan 09 or Ist Feb 09. Kindly refer this & confirm the delivery of Paoer

[protected]@gmail.com
Even I got the same experience with TOI. I gave a request for Address Change but it is already 2 months... i did not receive the paper yet, despite sending so many mails and so many calls to customer care. This is very bad & horrible experience. My order number is: NAA 077410.
Dear Sir,

Good day!

I have sent two reminders to you, but I haven't received any reply.

Eventhough I have not received any reply from again I have renewed my subscription and the Vendor has received this Year's Coupon but not delivered the paper.

Please look in to this matter and send us your reply at the earliest.

Regards,
A.B. Nambirajan.

----- Forwarded Message ----
From: Nambi rajan <[protected]@yahoo.com>
To: crm.[protected]@timesgroup.com
Sent: Thursday, 26 March, 2009 3:13:46 PM
Subject: PAPER DELIVERY

March 26, 2009

Dear Sir,

Good day!

Earlier I was a subscriber to THE HINDU.

Your Offer in early 2008 was very attractive and I had since opted to subscribe to TOI annually (Old Order No.2048440).

The paper is good. News coverage is good. The pictures are good. The Presentation is good. There are so many good……s, but one point is bad. I’m coming to it.

For quite some time, I found that the News Paper Shop Owner (Vendor) was delivering Deccan Chronicle instead of TOI, particularly on Fridays. Initially I thought it was a mistake. But this became repetitive. I realized that your Friday issue had more takers and hence the Vendor has unilaterally decided that the Friday issue is not for me. I did take up the matter first with the Delivery boy who pleaded helplessness and then with the Vendor. I was shocked at the attitude of the Vendor and the use o[censored]nparliamentary language. I left it at that as I did not have the time and inclination to escalate the matter with him, because of his rude stance.

He has even challenged that I can report this to anyone, “Evankitta Vena Phoi Sollu”.

It’s over a month since I have received a copy of your Newspaper.

I also know for a fact that the Friday issues are being sold by him against Cash while subscribers like me are denied.

I have once again opted for the annual subscription through your RRE. I had informed him about my above problems and refused to renew the subscription. However, he advised me to take up the matter with you and assured that you would respond positively. Only on this assurance did I renew the subscription.

I do hope that you will look in to this and ensure that normalcy is restored and also send me a reply. As I have already given the Annual Subscription, I want an uninterrupted supply of the paper in time and I am also in no mode whatsoever to take up the matter with the Vendor on a personal level.

I am giving below the Vendor and Agent details:

Vendor: Mr. Balakrishnan Code No.C01419

Agent : Mr. Baskar, Agent D-3185.

Your immediate action is solicited.

Regards,
A.B. Nambirajan
No.21, Valarmathi Nagar 3rd Street,
Kolathur,
Chennai – 600 099.

Email: [protected]@yahoo.co.in

times of india chennai — non delivery of newspaper

i was a founder member of chennai edition and renewed the same.inspite of reminders and the assurances of the customer centre it is yet to be delivered though more than two months had elapsed.ramakrishnan[protected]
sir, your publication on may 19 th 2009 [ page no.9 ] battle ground india, where you have published tabular column of party positions in tamil nadu here you completely missed the position of v.c.k party[viduthalai chiruthai katchi]. and the total tally also reaches only to 38 inspite of 39 seats.

Times of India, Chennai — TOI Chennai Poor service

I'm Sai and founder member of TOI, Chennai. I like in Nanganallur, Puzhuthivakam area. I have made so many complaints to TOI, Call centre and even mailed them for their poor service but no response


NAB 040285 ; RRE CODE CR0130 ; Complaint ref is 185254Tuesday, 26 May, 2009 10:25 AM
From: "saiprasanna V"
View contact detailsTo: crm.[protected]@timesofindia.com

Hi,

I'm an ardent reader of TOI. I have been TOI customer since it's initial launch an year ago. I live in Nanganallur/Ullagaram area. My order details etc are

NAB 040285
RRE CODE CR0130

From the first day of my subscription this year, I get my paper only round 8 AM. It is hardly of any use to me as I need to leave home to my office around 8 AM. Well, it is was good last time that atleast i was given 12 coupons and had a choice to move to a different dealer in between. This year, my dealer has not even shown my subscription form and all I have is the order form and I have been fighting with him over past few months to return my form so that I can move to a different dealer. Atleast, once in a month I don't get TOI at all. When I call my dealer, he gives some lame excuse. His RRE code is CR0130.

I also buy The Hindu paper and there is a another dealer incharge of it. I usually get the Hindu paper within 6.30 AM. He also supplies TOI. I wish to switch over my dealer.

Regarding this I have complained thrice to TOI call centre and of no use. My latest complaint reference is 185254. I was promissed that the problem would be sorted out by Monday (25th May) but still the complaint is in pending status. Even today morning I called up the call centre for checking the status.

Well, as far as TOI is concerned I have paid my cheque to Benett and Coleman and think TOI is responsible for this poor service.


Could anybody from TOI call up and solve my problem. Else, I might need to take this issue to Consumer court for poor service ( whether you care or not.)

Sai Prasanna. V

Times of India, Daily news paper — non delivery of issues for the past 2months

I was assured that I will start receiving paper FROM April 14th 2009, but I have not received a single issue so far. I spoke over phone to your chennai office 10 times and emailed twice but all to hell. NO RESPONSE. Here are my details –



M. Ganeash

A 9/8, Police officers Qtrs,

R. A. Puram, Santhome high road,

Chennai – 28

Mb:- [protected]



I need dailies to be issued or my money back otherwise I need to take legal help.

Times Of India — phone not working

my telephone[protected] is not working since AUgust 17. False ring is heard. ALso, whenever, we switch on the computer, I am not able to use the landline telephone.
i, m also a founder member. they never delivered the gift bag and the vendor would take two coupons for one month and delivered for four months and stopped. if v all unite v can initiate action in consumer court. i know the procedure.pl contact me on [protected].
EVEN I HAVENT RECEIVED THE PAPER YET. I HAVE PAID FOR 1 YEAR SUBSCRIPTION.
I also subscribed for Rs.299 offer of Times of India for 1 year. The service has been very choppy - I received newsapers for about 3 months in a rather irregular manner( not daily).

But since last 2 months, I have not received a single copy. Repeated phone calls and e-mails have been a complete waste of time.

No doubt TOI is not losing any money even though it promises to offer newspapers for 1 full year for only Rs.299. If newspaper is not delivered everyday, there will not be any loss afterall.
I also paid rs299/= as a cheque to Mohamed Azarudeen([protected])santhome 2 months before.he promised it will be delivered with in 10days.Amount has beed debited from my account immedietly.But till today no paper.If i call that person no response from him...frauds..

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Times Of India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    12%
    Complaints
    2756
    Pending
    0
    Resolved
    325
    Times Of India  Address
    I-World Tower, DLF Golf Course Road, DLF City Phase V, Haryana, Gurgaon, Haryana, India - 122002
    View all Times Of India contact information