[Resolved]  Ticket Booking Staff Of Indian Railways, Nagpur — COMPLAINT REGARDING NON-COOPERATION AND THREATENING

Address:

Maharashtra

BERNARD JOHN E/22, ST. MARTIN NAGAR,
ADVOCATE JARIPATKA, NAGPUR-14
MB-[protected]
DATE :- 30/04/2011

To,
The Reservation Manager
Central Railway,
Nagpur.

COMPLAINT REGARDING NON-CO-OPERATION AND THREATENING

Dear Sir,
1/ That I would like to bring to your kind notice that at the ticket reservation counter situated at Punjabi Line, Near Kadbi Chowk, the Staff at the reservation counter are not co-operating and threatening to call RPF Police on being asked for reservation forms.
2/ That I had been to the said counter today i.e on 30/04/2011 at around 10.30 am and had asked for 10 reservation forms at the First counter and the Male Staff after inquiring about the number of passengers and provided me with 5 forms and asked me to get other 5 forms from the 2nd counter.
3) That as directed I asked for 5 forms on the 2nd counter where a Female Staff was on duty who also inquired about the number of passengers, however though informed she refused to provide me with the forms and rudely told me to get the tickets booked from the Railway Station and she will not do the booking.
4/ That the Staff instead of providing with the forms asked silly and irrelevant question such as ‘Why do you require the forms’, ‘Have you done the group booking’ etc etc. That as I was insisting to provide me with forms, the Female Staff on duty threatened me and said “ Where is the RPF, Call the RPF Police , On hearing these words from the Staff, I had no other option but to raise my voice and it was only then 5 forms were provided to me.
6/ That it has been noticed that agents are accommodated and are provided with all information asked by them. It is only because of the rude behavior of the Staff on duty public are victim and the fear of the RPF Police force many to keep quiet and not complaint about such irregularities. I therefore request your good self to kindly look into the matter.

Thanking You Yours Sincerely

NAGPUR
(Bernard John)

Advocate

Copy to:-
1/ Divisional Railway Manager
Central Railway, Nagpur
2/ Secretary Railway Ministry
Kolkatta