[Resolved] Tikona — Wrong Billing/worst customer service | |||
I requested for connection of Tikona wifi on 8th Nov 2010 and IE installed it on 9th Novemeber in Evening but due to absence of LAN Driver in my laptop i could not check it is working or not? so that i installed LAN driver on 11th Nov 2010 in morning and called up to Installation engineer ([protected]) he given me my user id and password and when plugged in LAN Card in Laptop it was showing Error : No Connectivity so that i called to Sales person ([protected]) who filled up my Form so that he assured me to see problem by technician but no one come that day than i again called him up and he given me customer care number on which i register complaint that Net is not working. Technician came at my premise but could not resolve problem so again two days continue i called in customer care and registered complaint and two time technician came and finally they could not resolve problem hence i called in customer care and asked for disconnection of services and same done from the disconnection dipartment. But when i checked my bill on mail it was Rs 572/- for that i called in customer care and asked than they said i used internet 3 MB on 9th Novemeber so that you Rs 500/- cleared from your cheque which you've given at the time of connection and Rs 72.63/- charged for surfing. I would like to ask that i inserted LAN Card in my laptop on 11th Nov 2010 in which also i was getting error so could not see login page than how i used internet on 9th Nov 2010. Request you to resolve my issue and Refund me my Rs 500/- in my account back and Rs 72.63/- waived off. You can do enquiry with Installation enginner and three technician that it worked or not? Regards, Sunil Chouhan Register Telephone no. [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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